Retirement village owner / operator

Topics

Questions asked during Safe Work Month Webinar on 30 October 2020 have been compiled along with the department's responses. Commencement When did the Work Health and Safety Act receive assent? The Work Health and Safety Act 2020 (WHS Act) was assented to by the Governor on 10 November 2020. However...
Safe Work Month
The following information has been developed to assist employers and employees meet their safety and health obligations. Department of Mines Industry Regulation and Safety Public transport including taxis and rideshare services - Minimising the risk of exposure to COVID-19 Working from home Safe...
COVID 19 - Coronavirus
The following information has been developed for employers and employees looks at ways to look after your mental health during this challenging time. COVID-19 coronavirus guide for employers: Looking after your mental health COVID-19 coronavirus guide for employees: Looking after your mental health...
COVID 19 - Coronavirus
Safe Work Australia has created an easy to follow infographic to advise workplaces on the steps they should take if a worker comes down with a suspected or confirmed case of COVID-19. [scald=8226:image_medium {"link":"https:\/\/ www.commerce.wa.gov.au \/publications\/what-do-if-worker-has-covid-19...
COVID 19 - Coronavirus
This page contains frequently asked questions about vaping. Is vaping hazardous? Yes, vaping can be hazardous. The nature of the hazard will depend upon factors such as the liquid used in the e-cigarette and the health status of the individual. In 2019, there were 2290 cases of lung injury...
Smoking
The three-month public consultation period for developing recommendations for the adoption of the model Work Health and Safety (WHS) regulations in Western Australia ended on 26 November 2019. A total of 68 submissions provided a range of views on WHS topics. The Work Health and Safety Bill 2019...
Work health and safety legislation reform
Status: CRIS Paper 3 CLOSED on 30 September 2020. A final consultation paper will be released in 2021. Future consultation papers Please note that there has been a change in the consultation process on reforms to retirement village legislation. State Recovery Advisory Group As you may be aware, the...
Consultations
LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations
Consumer Protection regularly produces and updates publications about real estate laws and licensing. The below links will provide you with real estate specific information. Publications Seniors Guide- So you're thinking about moving into a retirement village Guidelines for retirement village...
Managing a retirement village
Lanie Chopping is the current Commissioner for Consumer Protection in Western Australia and Acting Executive Director, Consumer Protection (Department of Mines, Industry Regulation and Safety). Prior to being appointed to act in this role from January 2020, Lanie was the head of the Priorities...
About us

Pages

Publications

13 May 2021 Reminder: Consultation period for 2021/2022 budget Before the start of each financial year, the residents of a retirement village must have access to the proposed budget documents for the...
Consumer Protection
Bulletin
13 May 2021
This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2021 Work Health and Safety Excellence Awards 2021 Work...
WorkSafe
Information
16 Mar 2021
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020
18 December 2020 Property management versus people management In this issue: Property management versus people management $600 to pay your power bill – apply for a household electricity credit...
Consumer Protection
Bulletin
18 Dec 2020
2 November 2020 Update on WA retirement village laws Update on WA retirement village laws consultation Take our quick online survey Consumer Protection Awards 2021 - nominate now Update on WA...
Consumer Protection
Bulletin
02 Nov 2020
13 July 2020 Fast track process for certain key reforms This eBulletin updates the consultation process on reforms to retirement village legislation. State Recovery Advisory Group As you may be aware...
Consumer Protection
Bulletin
16 Apr 2021
31 August 2020 Retirement village law reform comments Consultation paper 3 (CRIS 3) of the retirement village law reform process is open for comment and your thoughts, experiences and opinions are...
Consumer Protection
Bulletin
31 Aug 2020
The department's mental health and wellbeing inspectors have developed a series of resources on workplace mental health and wellbeing. The concepts presented may assist workplaces to discuss, consult...
WorkSafe
Information
18 Mar 2021
5 June 2020 COVID-19 and 2020 annual budget meeting The requirement for retirement village operators to hold their annual budget planning meetings by 30 June each year remains in place during the...
Consumer Protection
Bulletin
08 Jun 2020
While it is reasonable to be concerned about the COVID-19 coronavirus outbreak, there are a number of actions you can take to look after your mental health during this challenging time. Access...
WorkSafe
Information
08 Apr 2020

Pages

Announcements

As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@dmirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...
Consumer Protection
Department News
01 Feb 2021
The third phase of consultation on proposed changes to retirement village laws in WA is looking at difficulties consumers considering seniors accommodation can experience in determining whether a village operates under the Retirement Villages Act (RV Act). The setting up of a public register is a proposal being put forward to assist in identifying whether a particular village is covered under the...
Consumer Protection
Media release
16 Jun 2020
While the situation with the COVID-19 pandemic is changing rapidly, we remain focussed on delivering our services while adhering to advice from Government to protect the health and safety of our staff and the wider community. The department is planning for a range of scenarios and endeavouring to ensure continuity of service. A number of functions can be performed remotely or by using our online...
Corporate
Department News
23 Mar 2020
Under OSH legislation, employers are required to provide and maintain, as far as is practicable, a working environment in which their workers are not exposed to health risks. This includes situations where employees and contractors may be at risk of contracting viruses such as the COVID-19 coronavirus. Employers need to keep up to date with the latest health warnings from the Australian and WA...
WorkSafe
Alert
10 Mar 2020
With Commissioner for Consumer Protection David Hillyard Imagine waiting four years for money owed to you after leaving a retirement village. In extreme cases it’s the shocking reality for former retirement village residents who are left in serious financial hardship and distress and unable to pay for alternative accommodation. We know seniors in this position may have urgent needs to move into...
Consumer Protection
Media release
18 Dec 2019
The second phase of consultation on proposed changes to retirement village laws in WA will look at the time it takes for former residents to receive their exit entitlements. Currently, in some extreme cases, former residents of retirement villages have reported waiting up to four years before they receive funds owing to them, often causing serious financial hardship and distress. These funds are...
Consumer Protection
Media release
12 Dec 2019
Our offices will be closed from Wednesday 25 December 2019 to Wednesday 1 January 2020. Normal services will return on Thursday 2 January 2020. For urgent enquiries please visit our contact page.
Corporate
Department News
04 Dec 2019
Consumer Protection is offering some reassurances for residents of two WA retirement villages affected by the Settlers group of companies being placed into receivership. Administrators and receivers have been appointed to the company which operates a total of 463 units at Settlers Lakeside village in Ravenswood near Mandurah and Settlers Ridgewood Rise near Butler, as well as two villages in...
Consumer Protection
Media release
30 Aug 2019
The review of laws regulating the retirement village sector in WA moves to a new chapter with Consumer Protection embarking on an extensive consultation process with the industry and community before recommending any further changes. The first paper of the second-stage review of the Retirement Villages Act (RV Act), which is now open for consultation, will focus on improving the definition of a...
Consumer Protection
Media release
01 Aug 2019
The Department of Mines, Industry Regulation and Safety (DMIRS) is conducting a stakeholder satisfaction survey to invite feedback on our services and our role as a regulator. The results will help DMIRS focus on business areas and services that need performance improvements. If you subscribe to a DMIRS email newsletter or subscriber news service, you may be contacted by email and invited to take...
Consumer Protection
Department News
29 Apr 2019

Pages

Subscribe to Topics
Subscribe to RSS - Retirement village owner / operator