Retirement village owner / operator

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Commissioner for Consumer Protection

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David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
29 Mar 2017

Retirement villages - Seniors' Housing Centre

A retirement village is a community of seniors living in individual premises sharing common facilities and amenities. There can be confusion about the differences between village complexes classified as retirement villages and those classified as residential parks. In terms of appearance and...
Specialised accommodation
20 Aug 2014

Living in a retirement village

As a resident of a retirement village, you have certain rights under the Retirement Villages Act . These include residence contract cooling off periods, termination rights and resolution of disputes. A code of practice also applies. The code is law and covers the provision of information, as well...
Living in a retirement village
20 Aug 2014

Accommodation types - Retirement villages

The style of buildings that make up retirement villages range from units and villas to townhouses and freestanding homes. Accommodation can include independent living units, serviced apartments and hostel accommodation. The accommodation in a retirement village is designed for seniors and may...
What is a retirement village?
20 Aug 2014

Retirement villages code and regulations review

The Consumer Protection Division sought the views of the community as part of a review of laws that regulate retirement villages in Western Australia. Status: Closed All those interested in this area were urged to read the consultation paper and put in a submission by the closing date so their...
Consultations and reports
03 Jul 2014

Retirement villages prohibited persons policy

Exemption certificates under section 77C of the Retirement Villages Act GUIDELINES FOR APPLICANTS These guidelines explain the new provisions of the Retirement Villages Act 1992 (the Act) that prohibit certain persons from being the administering body or being concerned, directly or indirectly, in...
Managing a retirement village
06 Jun 2014

Consumer Protection forms

Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources
30 May 2014

Media statements

Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Bill Johnston MLA, Minister for Commerce, are available from the Government Media Office page .
About us
18 May 2014

Online resources

Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
18 May 2014

What Consumer Protection does

Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
18 May 2014

Pages

Publications

Podcast - Discussion Paper - Work Health and Safety Regulations for WA

READLISTEN
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016

Retirement villages Forms 1 and 1A

READ
The attached forms are to be used from 1 July 2016.
Consumer Protection
Form – agreement
08 Jul 2016

Termination of a retirement village residence contract

This schedule must included with retirement village residence contracts entered into on or after 1 October 2015. The information generally reflects the termination rights and responsibilities under...
Consumer Protection
Schedule
30 Sep 2015

Guidelines for retirement village residents' committees

READ
Important Information The Retirement Villages Act 1992 allows residents of a retirement village to elect a Residents’ Committee if they wish to. If residents seek to form an incorporated association...
Consumer Protection
Guide / handbook
02 Nov 2016

Guidelines for retirement village dispute resolution

READ
The information in this document is provided as a guide for village managers and residents. The dispute resolution process is outlined in Division 6 of the Fair Trading (Retirement Villages Code)...
Consumer Protection
Guide / handbook
02 Nov 2016

Retirement villages: Section 14A Regulations supplementary information

The main areas for which amendments to the RV Regulations are proposed are identified below. These are cross-referenced to the relevant provisions of the RV regulations and recommendations in the...
Consumer Protection
Information
07 Dec 2016

Retirement villages: Revised code supplementary information

The main areas for which amendments to the Interim Code are proposed are identified below. These are cross-referenced to some of the provisions and clauses in the consultation draft of the code and...
Consumer Protection
Information
07 Dec 2016

Guide to time caps on recurrent charges- Residential Premises

READ
These flowcharts are for owners/operators of retirements villages, to assist in the understanding of the Retirement Village Act ammendments in regards to fees and charges.
Consumer Protection
Information
06 Jun 2014

Better Trading - publication

READ
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015

Retirement Villages Amendment Bill 2012 (Bill 1)

READ
Retirement Villages Amendment Bill 2012 (Bill 1)
Consumer Protection
Fact sheet
30 May 2014

Pages

Announcements

Special investigation unit to review retirement village contracts

Consumer Protection will conduct specific investigations into retirement village complaints, particularly relating to contracts being offered by operators in WA, to ensure that the rights of retirees are being protected. The special investigation unit of senior investigators and lawyers will expand the Department’s ongoing proactive compliance program which has resulted in recent improvements in...
Consumer Protection
Media release
20 Jul 2017

More information required with retirement village contracts

Extra protections for Seniors who are considering living in a retirement village have now come into effect, with operators required to provide clearer disclosure of information before any contracts are signed. The changes to regulations covering retirement villages, which started on 1 April 2016, build on requirements implemented in 2015 that require operators to provide more extensive...
Consumer Protection
Media release
05 Apr 2016

Changes benefit retirement villages

Amendments to laws governing retirement villages will ensure residents have clearer information about the fees they are required to pay and will make operators more accountable for the services they provide. Commerce Minister Michael Mischin said the changes would be phased in over the next 16 months. “Under the amendments, retirement village contracts must include specific information about the...
Consumer Protection
Media release
24 Mar 2015

Consumer Protection on the move

After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014

REMOVED - Early closure for Consumer Protection this Friday, 26 September 2014

The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014

Contract renewed for Seniors’ Housing Centre

A new contract for the Seniors’ Housing Centre will ensure the partnership between Consumer Protection and peak seniors’ organisation, the Council on the Ageing Western Australia (COTA WA), will continue to help seniors get advice about housing options. The centre is funded by the State Government through the Department of Commerce, and the Department of Local Government and Communities. Commerce...
Consumer Protection
Media release
19 Aug 2014

Call for comments on further retirement village rule changes

Consumer Protection is calling for community and industry comment on further proposed changes to the legislation which regulate retirement villages in WA. Drafts of a proposed new Code and changes to retirement villages’ regulations are available for viewing and comments are now invited. The new Code and regulations includes reforms such as: Enhancing transparency through improved financial...
Consumer Protection
Media release
07 Jul 2014

Residential parks laws under review

A review of the laws regulating the tenancy arrangements of about 29,000 people who live long-term in residential parks in WA is currently underway.
Consumer Protection
Media release
06 Jun 2014
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