Retirement village owner / operator

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COVID-19 (Coronavirus) Industry specific information

The following information has been developed to assist employers and employees meet their safety and health obligations. Department of Mines Industry Regulation and Safety Public transport including taxis and rideshare services - Minimising the risk of exposure to COVID-19 Working from home Safe...
COVID 19 - Coronavirus
09 Apr 2020

COVID-19 (Coronavirus) - looking after your mental health

The following information has been developed for employers and employees looks at ways to look after your mental health during this challenging time. COVID-19 coronavirus guide for employers: Looking after your mental health COVID-19 coronavirus guide for employees: Looking after your mental health...
COVID 19 - Coronavirus
08 Apr 2020

What to do if a worker has COVID-19

WATCH
Safe Work Australia has created an easy to follow infographic to advise workplaces on the steps they should take if a worker comes down with a suspected or confirmed case of COVID-19. [scald=8226:image_medium {"link":"https:\/\/ www.commerce.wa.gov.au \/publications\/what-do-if-worker-has-covid-19...
COVID 19 - Coronavirus
07 Apr 2020

Vaping - Frequently asked questions

This page contains frequently asked questions about vaping. Is vaping hazardous? Yes, vaping can be hazardous. The nature of the hazard will depend upon factors such as the liquid used in the e-cigarette and the health status of the individual. In 2019, there were 2290 cases of lung injury...
Smoking
14 Feb 2020

Review Process Summary – Develop Work Health and Safety Regulations for Western Australia

The public comment period on the Work Health and Safety Regulations for Western Australia closed on 26 November 2019. All submissions received by the department will be provided to the Minister in order to facilitate his decision in relation to adopting the model WHS regulations in Western...
Work health and safety legislation reform
14 Aug 2019

Retirement village law reforms 2019 - 2020

Status: CRIS Paper 3 is now open, submissions close Wednesday 30 September 2020 Current consultation phase – Clarifying when the Retirement Villages Act 1992 (WA) (the Act) applies We need your thoughts about reforms to retirement village laws. This is the third in a series of consultation papers...
Consultations
19 Jun 2019

LP Gas cylinder safety in bush fire prone areas

LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations
24 Oct 2018

Publications - retirement villages

Consumer Protection regularly produces and updates publications about real estate laws and licensing. The below links will provide you with real estate specific information. Publications Seniors Guide- So you're thinking about moving into a retirement village Guidelines for retirement village...
Managing a retirement village
14 Jun 2018

Commissioner for Consumer Protection

WATCH
Lanie Chopping is the current Commissioner for Consumer Protection in Western Australia and Acting Executive Director, Consumer Protection (Department of Mines, Industry Regulation and Safety). Prior to being appointed to act in this role from January 2020, Lanie was the head of the Priorities...
About us
29 Mar 2017

Retirement villages advice for seniors

A retirement village is a community of seniors living in individual premises sharing common facilities and amenities managed by a retirement village operator. There can be confusion about the differences between village complexes classified as retirement villages and those classified as residential...
Specialised accommodation
20 Aug 2014

Pages

Publications

COVID-19 and 2020 annual budget meeting: Retirement villages bulletin 9

5 June 2020 COVID-19 and 2020 annual budget meeting The requirement for retirement village operators to hold their annual budget planning meetings by 30 June each year remains in place during the...
Consumer Protection
Bulletin
08 Jun 2020

COVID-19 coronavirus guide for employees: Looking after your mental health

While it is reasonable to be concerned about the COVID-19 coronavirus outbreak, there are a number of actions you can take to look after your mental health during this challenging time. Access...
WorkSafe
Information
08 Apr 2020

COVID-19 coronavirus guidance for employers: Looking after employee mental health

It is reasonable for employees to experience increased worry, anxiety and stress about the COVID-19 coronavirus outbreak. Managing the risk to mental health during this time means employees will have...
WorkSafe
Information
08 Apr 2020

What to do if a worker has COVID-19

READWATCH
Safe Work Australia has created an easy to follow infographic to advise workplaces on the steps they should take if a worker comes down with a suspected or confirmed case of COVID-19. [scald=8226:...
WorkSafe
Information
07 Apr 2020

Proposed reforms to retirement villages legislation in WA - Consultation Regulatory Impact Statement 3 - Clarifying when the Retirement Villages Act 1992 (WA) applies

READ
Consultation Regulatory Impact Statement 3 (CRIS 3) is the third in a series of consultation papers regarding the implementation of the remaining Statutory Review of Retirement Villages Legislation,...
Consumer Protection
Consultations / public comment
15 Jun 2020

Thoughtful communication is key when issues arise: Retirement villages bulletin 8

29 January 2020 Thoughtful communication is key when issues arise Living in a retirement village necessarily involves residents living in close quarters and sharing facilities, which can result in...
Consumer Protection
Bulletin
29 Jan 2020

Retirement village law reforms: Retirement villages bulletin 7

23 December 2019 Consultation 2 - Operator Responsibility - Now open Please tell us your thoughts, experiences and opinions on possible changes to retirement village laws. Consultation on reform to...
Consumer Protection
Bulletin
23 Dec 2019

Law reform for retirement villages is underway: Retirement villages bulletin 6

Law reform for retirement villages is underway Your feedback is being sought on proposed reforms to the retirement village laws in Western Australia. Over the last decade, residents and industry...
Consumer Protection
Bulletin
01 Aug 2019

Stage two of proposed reforms to retirement villages legislation in Western Australia - Consultation Regulatory Impact Statement 1

READ
Significant changes to the Retirement Villages 1992 Act (RV Act) were put in place prior to 2016 as a result of the stage one review. Many of these changes focused on providing the consumer with more...
Consumer Protection
Consultations / public comment
01 Aug 2019

Online advertising makes the grade! Print and radio could improve: Retirement villages bulletin 5

21 May 2019 Compliant ad campaigns curb confusion Consumer Protection has received a number of complaints about retirement living advertising. Last month we conducted a review of online advertising...
Consumer Protection
Bulletin
24 May 2019

Pages

Announcements

What is the definition of a retirement village, law reform consultation asks

The third phase of consultation on proposed changes to retirement village laws in WA is looking at difficulties consumers considering seniors accommodation can experience in determining whether a village operates under the Retirement Villages Act (RV Act). The setting up of a public register is a proposal being put forward to assist in identifying whether a particular village is covered under the...
Consumer Protection
Media release
16 Jun 2020

DMIRS planning for impact of COVID-19

While the situation with the COVID-19 pandemic is changing rapidly, we remain focussed on delivering our services while adhering to advice from Government to protect the health and safety of our staff and the wider community. The department is planning for a range of scenarios and endeavouring to ensure continuity of service. A number of functions can be performed remotely or by using our online...
Corporate
Department News
23 Mar 2020

Coronavirus - What can be done to reduce risks from a viral outbreak such as COVID 19

Under OSH legislation, employers are required to provide and maintain, as far as is practicable, a working environment in which their workers are not exposed to health risks. This includes situations where employees and contractors may be at risk of contracting viruses such as the COVID-19 coronavirus. Employers need to keep up to date with the latest health warnings from the Australian and WA...
WorkSafe
Alert
10 Mar 2020

Commissioner's Blog: Phase two of retirement village law review

With Commissioner for Consumer Protection David Hillyard Imagine waiting four years for money owed to you after leaving a retirement village. In extreme cases it’s the shocking reality for former retirement village residents who are left in serious financial hardship and distress and unable to pay for alternative accommodation. We know seniors in this position may have urgent needs to move into...
Consumer Protection
Media release
18 Dec 2019

Payment delays after leaving a retirement village the next topic of reforms

The second phase of consultation on proposed changes to retirement village laws in WA will look at the time it takes for former residents to receive their exit entitlements. Currently, in some extreme cases, former residents of retirement villages have reported waiting up to four years before they receive funds owing to them, often causing serious financial hardship and distress. These funds are...
Consumer Protection
Media release
12 Dec 2019

Office hours – December and January

Our offices will be closed from Wednesday 25 December 2019 to Wednesday 1 January 2020. Normal services will return on Thursday 2 January 2020. For urgent enquiries please visit our contact page.
Corporate
Department News
04 Dec 2019

Reassurance for residents as Settlers’ retirement villages go into receivership

Consumer Protection is offering some reassurances for residents of two WA retirement villages affected by the Settlers group of companies being placed into receivership. Administrators and receivers have been appointed to the company which operates a total of 463 units at Settlers Lakeside village in Ravenswood near Mandurah and Settlers Ridgewood Rise near Butler, as well as two villages in...
Consumer Protection
Media release
30 Aug 2019

Focus on promotion and cost of retirement villages kicks off law review

The review of laws regulating the retirement village sector in WA moves to a new chapter with Consumer Protection embarking on an extensive consultation process with the industry and community before recommending any further changes. The first paper of the second-stage review of the Retirement Villages Act (RV Act), which is now open for consultation, will focus on improving the definition of a...
Consumer Protection
Media release
01 Aug 2019

DMIRS 2019 Stakeholder Satisfaction Survey

The Department of Mines, Industry Regulation and Safety (DMIRS) is conducting a stakeholder satisfaction survey to invite feedback on our services and our role as a regulator. The results will help DMIRS focus on business areas and services that need performance improvements. If you subscribe to a DMIRS email newsletter or subscriber news service, you may be contacted by email and invited to take...
Consumer Protection
Department News
29 Apr 2019

DMIRS Annual Report released online

The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018

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