Retirement village owner / operator

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Questions asked during Safe Work Month Webinar on 30 October 2020 have been compiled along with the department's responses. Commencement When did the Work Health and Safety Act receive assent? The Work Health and Safety Act 2020 (WHS Act) was assented to by the Governor on 10 November 2020. However...
Legislation, codes and guidance materials
The following information has been developed to assist employers and employees meet their safety and health obligations. Department of Mines Industry Regulation and Safety Public transport including taxis and rideshare services - Minimising the risk of exposure to COVID-19 Working from home Safe...
COVID 19 - Coronavirus
The following information has been developed for employers and employees looks at ways to look after your mental health during this challenging time. COVID-19 coronavirus guide for employers: Looking after your mental health COVID-19 coronavirus guide for employees: Looking after your mental health...
COVID 19 - Coronavirus
Safe Work Australia has created an easy to follow infographic to advise workplaces on the steps they should take if a worker comes down with a suspected or confirmed case of COVID-19.
COVID 19 - Coronavirus
This page contains frequently asked questions about vaping. Is vaping hazardous? Yes, vaping can be hazardous. The nature of the hazard will depend upon factors such as the liquid used in the e-cigarette and the health status of the individual. In 2019, there were 2290 cases of lung injury...
Smoking
Status: closed (CRIS 4 closed on 21 July 2021). Between 2012 and 2016 significant changes were made to retirement villages legislation in WA following the Statutory Review of Retirement Villages Legislation Final Report, November 2010 (Final Report) (stage 1 reforms). Many of these changes were...
Consultations
LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations
Consumer Protection regularly produces and updates publications about real estate laws and licensing. The below links will provide you with real estate specific information. Publications Seniors Guide- So you're thinking about moving into a retirement village Guidelines for retirement village...
Managing a retirement village
Gary Newcombe May 2021 - Current Gary Newcombe became Commissioner for Consumer Protection and Executive Director for Consumer Protection on Monday 24th May 2021. Gary has 40 years' experience in the Commonwealth and State public sectors and the Western Australian Parliament, primarily in the areas...
About us
A retirement village is a community of seniors living in individual premises sharing common facilities and amenities managed by a retirement village operator. There can be confusion about the differences between village complexes classified as retirement villages and those classified as residential...
Specialised accommodation

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Publications

16 September 2021 Passing on electricity usage and supply costs to residents Due to the nature and set-up of retirement villages, it is common for village operators to on-supply electricity and to...
Consumer Protection
Bulletin
30 Sep 2021
2 September 2021 New strata options for Western Australia As part of strata reforms in recent years, the Community Titles Act 2018 (WA) (CT Act) came into effect on 30 June 2021. To accommodate the...
Consumer Protection
Bulletin
02 Sep 2021
16 July 2021 Don't forget to have your say on retirement village law reforms You have until 21 July 2021 to have your say on retirement village law reforms. Consultation Regulatory Impact Statement 4...
Consumer Protection
Bulletin
16 Jul 2021
11 June 2021 Have your say on retirement village law reforms Consumer Protection has released the Consultation Regulatory Impact Statement 4 (CRIS 4) outlining proposed retirement village law reforms...
Consumer Protection
Bulletin
16 Jun 2021
Consultation Regulatory Impact Statement 4 (CRIS 4) is the final in a series of four consultation papers on implementing the recommendations made in the Statutory Review of Retirement Villages...
Consumer Protection
Consultations / public comment
23 Sep 2021
13 May 2021 Reminder: Consultation period for 2021/2022 budget Before the start of each financial year, the residents of a retirement village must have access to the proposed budget documents for the...
Consumer Protection
Bulletin
13 May 2021
This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2021 Work Health and Safety Excellence Awards 2021 Work...
WorkSafe
Information
16 Mar 2021
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020
18 December 2020 Property management versus people management In this issue: Property management versus people management $600 to pay your power bill – apply for a household electricity credit...
Consumer Protection
Bulletin
18 Dec 2020
2 November 2020 Update on WA retirement village laws Update on WA retirement village laws consultation Take our quick online survey Consumer Protection Awards 2021 - nominate now Update on WA...
Consumer Protection
Bulletin
02 Nov 2020

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Announcements

Retirement villages are an important part of available housing options as we get older and Consumer Protection is keen to get your feedback about proposed reforms to legislation. We recently released the final consultation paper in Stage Two of the retirement villages’ legislation reform process in Western Australia, and all interested parties are encouraged to make a submission. You can provide...
Consumer Protection
Media release
15 Jul 2021
Final consultation paper open for comment Includes proposals for a new process to manage changes to a retirement village Consultation closes on 21 July 2021 Consumer Protection has released the final consultation paper in Stage Two of its retirement villages’ legislation reform process in Western Australia, and all interested parties are encouraged to provide feedback. The Consultation Regulatory...
Consumer Protection
Media release
09 Jun 2021
As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@dmirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...
Consumer Protection
Department News
01 Feb 2021
The third phase of consultation on proposed changes to retirement village laws in WA is looking at difficulties consumers considering seniors accommodation can experience in determining whether a village operates under the Retirement Villages Act (RV Act). The setting up of a public register is a proposal being put forward to assist in identifying whether a particular village is covered under the...
Consumer Protection
Media release
16 Jun 2020
While the situation with the COVID-19 pandemic is changing rapidly, we remain focussed on delivering our services while adhering to advice from Government to protect the health and safety of our staff and the wider community. The department is planning for a range of scenarios and endeavouring to ensure continuity of service. A number of functions can be performed remotely or by using our online...
Corporate
Department News
23 Mar 2020
Under OSH legislation, employers are required to provide and maintain, as far as is practicable, a working environment in which their workers are not exposed to health risks. This includes situations where employees and contractors may be at risk of contracting viruses such as the COVID-19 coronavirus. Employers need to keep up to date with the latest health warnings from the Australian and WA...
WorkSafe
Alert
10 Mar 2020
With Commissioner for Consumer Protection David Hillyard Imagine waiting four years for money owed to you after leaving a retirement village. In extreme cases it’s the shocking reality for former retirement village residents who are left in serious financial hardship and distress and unable to pay for alternative accommodation. We know seniors in this position may have urgent needs to move into...
Consumer Protection
Media release
18 Dec 2019
The second phase of consultation on proposed changes to retirement village laws in WA will look at the time it takes for former residents to receive their exit entitlements. Currently, in some extreme cases, former residents of retirement villages have reported waiting up to four years before they receive funds owing to them, often causing serious financial hardship and distress. These funds are...
Consumer Protection
Media release
12 Dec 2019
Our offices will be closed from Wednesday 25 December 2019 to Wednesday 1 January 2020. Normal services will return on Thursday 2 January 2020. For urgent enquiries please visit our contact page.
Corporate
Department News
04 Dec 2019
Consumer Protection is offering some reassurances for residents of two WA retirement villages affected by the Settlers group of companies being placed into receivership. Administrators and receivers have been appointed to the company which operates a total of 463 units at Settlers Lakeside village in Ravenswood near Mandurah and Settlers Ridgewood Rise near Butler, as well as two villages in...
Consumer Protection
Media release
30 Aug 2019

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