Retirement village owner / operator

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This information is designed to help WA organisations and their associated workforces (including volunteers) understand the new Work Health and Safety laws. While PCBUs are responsible for making decisions regarding health and safety, they don’t always have a full understanding of the finer detail...
How do I get started
The Work Health and Safety Act 2020 (WHS Act) prohibits discriminatory, coercive and misleading conduct about WHS. This means that people can raise health and safety issues and concerns at their workplace without fear of discrimination or coercion. What is discrimination? Discrimination is the...
How do I get started
PCBUs have a duty under the Work Health and Safety Act. This information is designed to help WA organisations and their associated workforces (including volunteers) understand the duties of a PCBU. What is a business or undertaking Whether an organisation is a business or undertaking will depend on...
Your rights and responsibilities
Officers under the Work Health and Safety Act have specific duties. This information is designed to help WA organisations and their associated workforces (including volunteers) understand the duties of an officer under the Work Health and Safety laws. Who is an officer? Having the word ‘officer’ in...
Your rights and responsibilities
Notifiable incidents are applicable to all duty holders under the jurisidction of the Work Health and Safety Act 2020 . A 'notifiable incident' means: the death of a person; or a serious injury or illness of a person; or a dangerous incident . Need to report a notifiable incident? Preserve the site...
Report an incident
Dangerous incidents are applicable to all duty holders under the jurisidction of the Work Health and Safety Act 2020 . The regulator must be notified of any incident in relation to a workplace that exposes any person to a serious risk resulting from an immediate or imminent exposure to: an...
Report an incident
How can I comply with the new work health and safety laws? Under the Work Health and Safety and Regulations 2022 (WHS Regulations), duty holders will be required to manage the risk of falls at workplaces, as prescribed by the following regulations: Regulation 78 – Management of risk of fall...
Slips and trips and falls
The Work Health and Safety Act and accompanying regulations came into effect on 31 March 2022. Go to the Work Health and Safety laws website For information about WA's work health and safety (WHS) laws
About WorkSafe
Do you want to make a complaint about bullying, sexual assault or harassment? Contact WorkSafe on 1800 678 198 or email wscallcentre@dmirs.wa.gov.au
Ask a question or make a complaint
Questions asked during Safe Work Month Webinar on 30 October 2020 have been compiled along with the department's responses. Commencement When did the Work Health and Safety Act receive assent? The Work Health and Safety Act 2020 (WHS Act) was assented to by the Governor on 10 November 2020. However...
Legislation, codes and guidance materials

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Publications

A person conducting a business or undertaking (PCBU) must do what is ‘reasonably practicable’ to keep workers and other people at the workplace healthy and safe. PCBUs must eliminate risks to health...
WorkSafe
Information
05 Aug 2022
2 August 2022 Report on retirement villages consultation published - what you told us / what we learnt Over the past couple of years the retirement village laws in Western Australia (WA) have been...
Consumer Protection
Bulletin
03 Aug 2022
This information sheet provides general guidance for workers and persons conducting a business or undertaking (PCBUs) on how to manage the risk of falls at work under the new work health and safety...
WorkSafe
Information
18 Jul 2022
12 April 2022 Reminder: Consultation period for 2022/2023 budget Before the start of each financial year, the residents of a retirement village must have access to the proposed budget documents for...
Consumer Protection
Bulletin
12 Apr 2022
Retirement Village Reform - Formal advice on Decision Regulatory Impact Statement (DRIS) Thank you for your email of 13 December 2021 which provided the final Decision Regulatory Impact Statement (...
Consumer Protection
Notice
02 Aug 2022
A review of the Retirement Villages Act 1992 has been completed by Consumer Protection. The purpose of the review was to consider ways to improve consumer protections for residents and prospective...
Consumer Protection
Reports
02 Aug 2022
This guide is designed to provide information and practical suggestions that may be helpful to you and others at a time when you are grieving and having to navigate legal and other processes...
WorkSafe
Guide / handbook
30 Mar 2022
Important Please read the Western Australian Treasury Corporation (WATC) Disclaimer, WATC IP Statement and DMIRS Statement below. Introduction The Western Australian Treasury Corporation (WATC)...
Consumer Protection
Reports
02 Aug 2022
Employers (or persons conducting a business or undertaking) have a duty under OSH or WHS legislation to eliminate, or if that is not reasonable practicable, minimise the risks of COVID-19 at the...
WorkSafe
Information
18 Feb 2022
16 September 2021 Passing on electricity usage and supply costs to residents Due to the nature and set-up of retirement villages, it is common for village operators to on-supply electricity and to...
Consumer Protection
Bulletin
30 Sep 2021

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Announcements

Retirement village law reform to make village life fairer and easierGovernment proposes wide-ranging reforms to retirement village laws in WA Law changes will make retirement village living fairer and easier for seniors A 12-month limit to the payment of exit entitlements will be introduced A revamp of laws regulating retirement villages in Western Australia is planned with the McGowan Government...
Consumer Protection
Media release
02 Aug 2022
The McGowan Government has released exposure drafts of regulations under the Work Health and Safety Act 2020 ahead of the commencement of major work health and safety (WHS) reforms in March 2022. Releasing the exposure drafts of the supporting regulations provides all participants in Western Australian workplaces the opportunity to prepare themselves to meet the requirements of the new Act and to...
WorkSafe
Alert
20 Dec 2021
Retirement villages are an important part of available housing options as we get older and Consumer Protection is keen to get your feedback about proposed reforms to legislation. We recently released the final consultation paper in Stage Two of the retirement villages’ legislation reform process in Western Australia, and all interested parties are encouraged to make a submission. You can provide...
Consumer Protection
Media release
15 Jul 2021
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided feedback during the consultation period of the retirement village reform process. You can view the CRIS 1-4 papers on the Retirement village law reforms 2019 - 2021 website page. You can register via...
Consumer Protection
Media release
09 Jun 2021
As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@dmirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...
Consumer Protection
Department News
01 Feb 2021
The third phase of consultation on proposed changes to retirement village laws in WA is looking at difficulties consumers considering seniors accommodation can experience in determining whether a village operates under the Retirement Villages Act (RV Act). The setting up of a public register is a proposal being put forward to assist in identifying whether a particular village is covered under the...
Consumer Protection
Media release
16 Jun 2020
While the situation with the COVID-19 pandemic is changing rapidly, we remain focussed on delivering our services while adhering to advice from Government to protect the health and safety of our staff and the wider community. The department is planning for a range of scenarios and endeavouring to ensure continuity of service. A number of functions can be performed remotely or by using our online...
Corporate
Department News
23 Mar 2020
Under OSH legislation, employers are required to provide and maintain, as far as is practicable, a working environment in which their workers are not exposed to health risks. This includes situations where employees and contractors may be at risk of contracting viruses such as the COVID-19 coronavirus. Employers need to keep up to date with the latest health warnings from the Australian and WA...
WorkSafe
Alert
10 Mar 2020
With Commissioner for Consumer Protection David Hillyard Imagine waiting four years for money owed to you after leaving a retirement village. In extreme cases it’s the shocking reality for former retirement village residents who are left in serious financial hardship and distress and unable to pay for alternative accommodation. We know seniors in this position may have urgent needs to move into...
Consumer Protection
Media release
18 Dec 2019
The second phase of consultation on proposed changes to retirement village laws in WA will look at the time it takes for former residents to receive their exit entitlements. Currently, in some extreme cases, former residents of retirement villages have reported waiting up to four years before they receive funds owing to them, often causing serious financial hardship and distress. These funds are...
Consumer Protection
Media release
12 Dec 2019

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