Retirement village owner / operator

Topics

From the outset it’s worth emphasising that life in a retirement village will involve living in a community with an older age group. Although retirement villages are marketed to over 55s, the current average age of entry in Western Australia is 78 years, and the current average age of residents is...
Living in a retirement village
The style of buildings that make up retirement villages range from units, apartments and villas to townhouses and freestanding homes. Accommodation can include independent living units, serviced apartments and hostel accommodation. The accommodation in a retirement village is designed for seniors...
What is a retirement village?
The Consumer Protection Division sought the views of the community as part of a review of laws that regulate retirement villages in Western Australia. Status: Closed Monday, 28 July 2014. All those interested in this area were urged to read the consultation paper and put in a submission by the...
Consultations
Section 76 of the Retirement Villages Act 1992 (the Act) prohibits certain persons from being the administering body or being concerned, directly or indirectly, in the administration of a retirement village unless the person holds an exemption certificate granted by the Commissioner. The purpose of...
Managing a retirement village
Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon John R. Quigley LLB JP MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for...
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Fees and forms You will find the relevant fees and forms in each licensing area: Property industries Motor vehicle industries Employment agents Debt collectors Mutual recognition Payment of fees You can pay for your licence at our Department's Cannington office or any of our regional offices...
Occupations requiring licensing
There can be many reasons why you might wish to leave a village – you may need to move to aged care, you may find that the village has become unaffordable, you may not like the new management, your family may move and you wish to move nearer to them or you may simply find that retirement village...
Leaving a retirement village

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Publications

23 December 2019 Consultation 2 - Operator Responsibility - Now open Please tell us your thoughts, experiences and opinions on possible changes to retirement village laws. Consultation on reform to...
Consumer Protection
Bulletin
23 Dec 2019
Law reform for retirement villages is underway Your feedback is being sought on proposed reforms to the retirement village laws in Western Australia. Over the last decade, residents and industry...
Consumer Protection
Bulletin
01 Aug 2019
Significant changes to the Retirement Villages 1992 Act (RV Act) were put in place prior to 2016 as a result of the stage one review. Many of these changes focused on providing the consumer with more...
Consumer Protection
Consultations / public comment
01 Aug 2019
21 May 2019 Compliant ad campaigns curb confusion Consumer Protection has received a number of complaints about retirement living advertising. Last month we conducted a review of online advertising...
Consumer Protection
Bulletin
24 May 2019
6 November 2018 Transparency reduces future complaints: part 2 Last issue, we looked at how you could minimise disputes through disclosure of information to prospective residents via the pre-contract...
Consumer Protection
Bulletin
07 Nov 2018
1 October 2018 Transparency reduces future complaints: part 1 In this issue, we look at how you can improve disclosure of information to prospective residents via a pre-contract disclosure statement...
Consumer Protection
Bulletin
01 Oct 2018
31 July 2018 How to handle refurbishments At Consumer Protection, we receive multiple calls and complaints about retirement village residence refurbishment costs, often relating to the timeframes...
Consumer Protection
Bulletin
01 Oct 2018
June 2018 Welcome to our new retirement villages bulletin Welcome to the inaugural Consumer Protection WA retirement villages bulletin; we’re glad to have you on board. This new bulletin aims to make...
Consumer Protection
Bulletin
01 Oct 2018
Retirement villages bulletins provide topical information and reminders for retirement village industry. Have you subscribed to the bulletins? Keep up to date with the latest reminders, news and law...
Consumer Protection
Bulletin
02 Nov 2020
Minimum levels of security - residential tenancy laws
Consumer Protection
Guidance note
06 Apr 2020

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Announcements

The owner of a Mandurah retirement village has been fined $5,000 by the Perth Magistrates Court for failing to provide specific information to prospective residents prior to them signing contracts. Stephen Graeme May of Mosman Park owns the Willow Creek Mews retirement village in Greenfields, near Mandurah. He pleaded guilty on 31 January 2018 and was fined over breaches of the Retirement...
Consumer Protection
Media release
07 Feb 2018
Consumer Protection will conduct specific investigations into retirement village complaints, particularly relating to contracts being offered by operators in WA, to ensure that the rights of retirees are being protected. The special investigation unit of senior investigators and lawyers will expand the Department’s ongoing proactive compliance program which has resulted in recent improvements in...
Consumer Protection
Media release
20 Jul 2017
Extra protections for Seniors who are considering living in a retirement village have now come into effect, with operators required to provide clearer disclosure of information before any contracts are signed. The changes to regulations covering retirement villages, which started on 1 April 2016, build on requirements implemented in 2015 that require operators to provide more extensive...
Consumer Protection
Media release
05 Apr 2016
Amendments to laws governing retirement villages will ensure residents have clearer information about the fees they are required to pay and will make operators more accountable for the services they provide. Commerce Minister Michael Mischin said the changes would be phased in over the next 16 months. “Under the amendments, retirement village contracts must include specific information about the...
Consumer Protection
Media release
24 Mar 2015

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