Retirement village owner / operator

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There can be many reasons why you might wish to leave a village – you may need to move to aged care, you may find that the village has become unaffordable, you may not like the new management, your family may move and you wish to move nearer to them or you may simply find that retirement village...
Leaving a retirement village
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
Retirement village resources and sources of information Consumer Protection Contact Centre on 1300 30 40 54 Information about retirement village accommodation provided by members of Aged and Community Care Providers Association , call 1300 222 721 The Retirement Living Council is the representative...
Living in a retirement village
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Status: Closed 15 July 2013 Updated: 1 April 2016 The Consultation included a wide ranging and comprehensive review of retirement village legislation over the past few years that heavily involved both residents and industry representatives. The aim of the reforms is to provide greater protection to...
Consultations
In planning housing and lifestyle options, some people consider re-financing options that allow them to access equity built up in their existing home. Equity is the difference between the value of your home and any amount you still owe on it. These products are known as reverse mortgages or equity...
Accessing equity
Before you make any major decision about your housing options, please research your options thoroughly. It is a good idea to review the laws relating to your accommodation choice and to get independent advice. Resources Acts and regulations Copies of the Acts listed in this guide can be found at...
Housing options for seniors
Deciding where you want to live in your retirement can be daunting. No one knows what the future holds - you need to take into account various situations may arise but also realise you cannot control every possibility. Housing needs change with time. You may be considering changes to your housing...
Housing options for seniors
The following information is also available as part of the Seniors housing guide - contracts and agreements fact sheet. Family agreements A family agreement is an arrangement made between an older person and another party, usually family, friends or carers. The older person agrees to sell or...
Contracts and agreements

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Publications

Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Consultations / public comment
17 Dec 2021
29 January 2020 Thoughtful communication is key when issues arise Living in a retirement village necessarily involves residents living in close quarters and sharing facilities, which can result in...
Consumer Protection
Bulletin
01 Apr 2022
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
17 Dec 2021
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
04 Dec 2023
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Consultations / public comment
17 Dec 2021
21 May 2019 Compliant ad campaigns curb confusion Consumer Protection has received a number of complaints about retirement living advertising. Last month we conducted a review of online advertising...
Consumer Protection
Bulletin
24 May 2019
6 November 2018 Transparency reduces future complaints: part 2 Last issue, we looked at how you could minimise disputes through disclosure of information to prospective residents via the pre-contract...
Consumer Protection
Bulletin
07 Nov 2018
1 October 2018 Transparency reduces future complaints: part 1 In this issue, we look at how you can improve disclosure of information to prospective residents via a pre-contract disclosure statement...
Consumer Protection
Bulletin
01 Oct 2018
31 July 2018 How to handle refurbishments At Consumer Protection, we receive multiple calls and complaints about retirement village residence refurbishment costs, often relating to the timeframes...
Consumer Protection
Bulletin
01 Oct 2018
June 2018 Welcome to our new retirement villages bulletin Welcome to the inaugural Consumer Protection WA retirement villages bulletin; we’re glad to have you on board. This new bulletin aims to make...
Consumer Protection
Bulletin
01 Oct 2018

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