Senior

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Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
Retirement village resources and sources of information There are a number of sources of information about retirement villages in Western Australia, some of which are outlined below. Consumer Protection: Contact the Seniors' Housing Centre on 1300 367 057. Read the So you're thinking of moving into...
Living in a retirement village
Tenancy concerns related to COVID-19 coronavirus? Visit the Residential Tenancies - COVID-19 response page for the latest information. To increase the rent for those tenants on a periodic agreement with on-site homes: 60 days notice in writing is required; there must be no increase in the first six...
During a tenancy
Pre-paid funerals code of practice Consumer Protection is seeking community feedback about what should be included in a mandatory code of conduct for sellers and brokers of pre-paid funerals. Status: CLOSED, Wednesday 11 July 2018 Pre-paid funerals are not covered by specific legislation in WA...
Consultations
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. Our central contact number is 1300 304 054.
Contact Consumer Protection
Status: Closed 15 July 2013 Updated: 1 April 2016 The Consultation included a wide ranging and comprehensive review of retirement village legislation over the past few years that heavily involved both residents and industry representatives. The aim of the reforms is to provide greater protection to...
Consultations
In planning housing and lifestyle options, some people consider re-financing options that allow them to access equity built up in their existing home. Equity is the difference between the value of your home and any amount you still owe on it. These products are known as reverse mortgages or equity...
Accessing equity
Before you make any major decision about your housing options, please research your options thoroughly. It is a good idea to review the laws relating to your accommodation choice and to get independent advice. Resources Acts and regulations Copies of the Acts listed in this guide can be found at...
Seniors Housing Advisory Centre

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Publications

So you're thinking about moving into a retirement village If you’re thinking about moving into a retirement village, but are not sure what you should look for, this booklet will help. There are many...
Consumer Protection
Guide / handbook
03 May 2019

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Announcements

With Commissioner for Consumer Protection David Hillyard As some of us get older, some of our housing needs are likely to change to suit our lifestyle but there is what appears to be a confusing array of housing options now available for retirees. Working out what is the best choice for you can be tricky and it is important to weigh up the positives and negatives. The Seniors Housing Advisory...
Consumer Protection
Media release
11 Jan 2018
iTunes gift cards are being increasingly demanded by scammers as the preferred payment method, with victims being tricked into making purchases worth thousands of dollars. The victims are usually caught up in telco or tax phone scams where they have to pay a certain amount to supposedly help catch someone who has hacked into their computer and accessed their bank account or pay a bogus tax debt...
Consumer Protection
Media release
27 Jul 2017
The McGowan Government will regulate Western Australia's $140 million prepaid funeral sector to better protect seniors and their families from fund mismanagement. The Government is developing a mandatory code of practice to give consumers greater consistency, clarity and certainty when investing in prepaid funeral plans - bringing WA into line with other States. Currently the industry is governed...
Consumer Protection
Media release
29 Jun 2017
The McGowan Government today announced amendments to residential caravan park laws to provide extra protections for Western Australians. Changes will be made to the Residential Parks (Long-stay Tenants) Act 2006, which regulates the relationship between park operators and long-stay tenants. This will balance the interests of operators and tenants, and ensure fairer dealings between the parties...
Consumer Protection
Media release
24 Jul 2017
Consumer Protection will conduct specific investigations into retirement village complaints, particularly relating to contracts being offered by operators in WA, to ensure that the rights of retirees are being protected. The special investigation unit of senior investigators and lawyers will expand the Department’s ongoing proactive compliance program which has resulted in recent improvements in...
Consumer Protection
Media release
20 Jul 2017
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection WA is a proud supporter of Fraud Week, which this year starts on the 15 th of May and aims to help social media users learn how to spot a scam. Social media profiles often display a lot of personal information, such as your photos, where you have been lately, a record of life events, who you’re connected to and...
Consumer Protection
Department News
12 May 2017
With Acting Consumer Protection Commissioner David Hillyard The economic downturn in WA is creating opportunities for heartless scammers to take money from people in desperate circumstances who are least able to afford it. Consumer Protection has received reports from a number of people recently who have fallen victim to personal loan scams and have given personal information which could lead to...
Consumer Protection
Department News
09 Jan 2017
With Acting Consumer Protection Commissioner David Hillyard As the warmer months approach, many of us have a list of home maintenance tasks to tick-off and that might include sprucing up hard-to-reach places during a ‘Spring-clean’, emptying gutters or pruning trees in the garden. It’s timely to talk about a growing and troubling product safety issue relating to the way ladders are used,...
Consumer Protection
Department News
05 Oct 2016
With Acting Commissioner for Consumer Protection David Hillyard Changes to the way several new TV channels broadcast is causing reception issues for some television users, and sellers of TVs or set top boxes should attune to this. Until recently, all networks were broadcasting in either standard definition or high definition using the MPEG-2 video format. Now, however, some high definition...
Consumer Protection
Department News
12 May 2016
Consumer Protection is again warning Western Australians about phone scammers posing as the Australian Tax Office (ATO), as well as highlighting a new trend after a Mandurah woman lost more than $7,000 paying the scammers with iTunes gift cards. Acting Commissioner for Consumer Protection David Hillyard says fraudsters, usually overseas, make vulnerable members of our community anxious and steal...
Consumer Protection
Media release
12 May 2016

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