Senior

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Retirement village resources and sources of information There are a number of sources of information about retirement villages in Western Australia, some of which are outlined below. Consumer Protection: Contact the Seniors' Housing Centre on 1300 367 057. Read the So you're thinking of moving into...
Living in a retirement village
Tenancy concerns related to COVID-19 coronavirus? Visit the Residential Tenancies - COVID-19 response page for the latest information. To increase the rent for those tenants on a periodic agreement with on-site homes: 60 days notice in writing is required; there must be no increase in the first six...
During a tenancy
Pre-paid funerals code of practice The new code of conduct to start 1 March 2021 A new code of conduct has been released and will come into effect March 2021. The new code will ensure funds will be managed within secure investments. New rules around contracts and costs will also provide certainty...
Consultations
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. Our central contact number is 1300 304 054.
Contact Consumer Protection
Status: Closed 15 July 2013 Updated: 1 April 2016 The Consultation included a wide ranging and comprehensive review of retirement village legislation over the past few years that heavily involved both residents and industry representatives. The aim of the reforms is to provide greater protection to...
Consultations
In planning housing and lifestyle options, some people consider re-financing options that allow them to access equity built up in their existing home. Equity is the difference between the value of your home and any amount you still owe on it. These products are known as reverse mortgages or equity...
Accessing equity
Before you make any major decision about your housing options, please research your options thoroughly. It is a good idea to review the laws relating to your accommodation choice and to get independent advice. Resources Acts and regulations Copies of the Acts listed in this guide can be found at...
Seniors Housing Advisory Centre
Deciding where you want to live in your retirement can be daunting. No one knows what the future holds - you need to take into account various situations may arise but also realise you cannot control every possibility. Housing needs change with time. You may be considering changes to your housing...
Seniors Housing Advisory Centre

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Publications

Advice for carers and care workers. Consumer Protection (a division of the Department of Mines, Industry Regulation and Safety) provides assistance and advice about the rights and responsibilities of...
Consumer Protection
Guide / handbook
14 Apr 2021
Many people don’t know where to turn to for tips and advice, especially when they need it most. So whether you need advice about buying property, booking travel, day-to-day shopping concerns or scams...
Consumer Protection
Guide / handbook
27 May 2014
So you're thinking about moving into a retirement village If you’re thinking about moving into a retirement village, but are not sure what you should look for, this booklet will help. There are many...
Consumer Protection
Guide / handbook
03 May 2019

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Announcements

Many seniors prefer to remain in their own homes for as long as possible and recent reforms in aged care now give more choice to consumers choosing that option. Since February 2017, all government funded home care packages have been provided to individual consumers rather than allocated to approved providers. So this new model of consumer directed care allows older consumers more flexibility and...
Consumer Protection
Media release
16 Jul 2018
Consumer Protection is urging retailers of iTunes gift cards to do more to enforce limits on sales to scam victims, who are mostly elderly, and to erect warning signs at the point of sale. The call comes after a report of yet another huge loss by a Bunbury couple in their 70’s who last week reported purchasing $23,900 in iTunes cards after receiving a call from scammers claiming to be from...
Consumer Protection
Media release
15 Feb 2018
The owner of a Mandurah retirement village has been fined $5,000 by the Perth Magistrates Court for failing to provide specific information to prospective residents prior to them signing contracts. Stephen Graeme May of Mosman Park owns the Willow Creek Mews retirement village in Greenfields, near Mandurah. He pleaded guilty on 31 January 2018 and was fined over breaches of the Retirement...
Consumer Protection
Media release
07 Feb 2018
With Commissioner for Consumer Protection David Hillyard As some of us get older, some of our housing needs are likely to change to suit our lifestyle but there is what appears to be a confusing array of housing options now available for retirees. Working out what is the best choice for you can be tricky and it is important to weigh up the positives and negatives. The Seniors Housing Advisory...
Consumer Protection
Media release
11 Jan 2018
iTunes gift cards are being increasingly demanded by scammers as the preferred payment method, with victims being tricked into making purchases worth thousands of dollars. The victims are usually caught up in telco or tax phone scams where they have to pay a certain amount to supposedly help catch someone who has hacked into their computer and accessed their bank account or pay a bogus tax debt...
Consumer Protection
Media release
27 Jul 2017
The McGowan Government will regulate Western Australia's $140 million prepaid funeral sector to better protect seniors and their families from fund mismanagement. The Government is developing a mandatory code of practice to give consumers greater consistency, clarity and certainty when investing in prepaid funeral plans - bringing WA into line with other States. Currently the industry is governed...
Consumer Protection
Media release
29 Jun 2017
The McGowan Government today announced amendments to residential caravan park laws to provide extra protections for Western Australians. Changes will be made to the Residential Parks (Long-stay Tenants) Act 2006, which regulates the relationship between park operators and long-stay tenants. This will balance the interests of operators and tenants, and ensure fairer dealings between the parties...
Consumer Protection
Media release
24 Jul 2017
Consumer Protection will conduct specific investigations into retirement village complaints, particularly relating to contracts being offered by operators in WA, to ensure that the rights of retirees are being protected. The special investigation unit of senior investigators and lawyers will expand the Department’s ongoing proactive compliance program which has resulted in recent improvements in...
Consumer Protection
Media release
20 Jul 2017
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection WA is a proud supporter of Fraud Week, which this year starts on the 15 th of May and aims to help social media users learn how to spot a scam. Social media profiles often display a lot of personal information, such as your photos, where you have been lately, a record of life events, who you’re connected to and...
Consumer Protection
Department News
12 May 2017
With Acting Consumer Protection Commissioner David Hillyard The economic downturn in WA is creating opportunities for heartless scammers to take money from people in desperate circumstances who are least able to afford it. Consumer Protection has received reports from a number of people recently who have fallen victim to personal loan scams and have given personal information which could lead to...
Consumer Protection
Department News
09 Jan 2017

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