Small business and farmer

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Know who you are dealing with Before buying from an online store or seller: make sure you are using reputable, well-known retail websites check online forums, feedback and reviews from previous customers if the seller claims to be an Australian registered company, look up their ACN – visit the...
Buying online
When you buy from a private individual seller who is not running an online business, this is called a consumer-to-consumer transaction. Examples include a person selling: a set of golf clubs on Gumtree; a vintage dress on eBay; or used books on Amazon. Note: If the seller has any of the following,...
Buying online
Examples of an 'international trader' would be a Hong Kong business selling watches on eBay, or Amazon selling books or DVDs where the business is located in another country. If you bought your item from a private individual seller, view information on buying from a private seller . When buying...
Buying online
Australian businesses and companies which trade online can include: department stores and supermarkets; an individual who has a registered business or company; or an individual selling items through an online platform, such as eBay, who: lists an ABN or company name in their advertising, has a high...
Buying online
Gift cards or vouchers can be the ideal gift but it is essential for the buyer, recipient and trader to understand the terms and conditions. Gift card checklist Check the expiry date on your gift card carefully, as those supplied before 1 November 2019 are not required to be honoured past the...
Lay-by and gift vouchers
If a product turns out to be defective, you may be entitled to a repair, replacement or refund (depending on whether the problem is major or cannot be fixed). This applies regardless of whether the product is still under warranty. Example: Danny buys a plasma TV for $6,000. It stops working after...
Warranties and guarantees
An extended warranty is when you choose to pay extra for a warranty which extends for a set period beyond the end of the manufacturer’s warranty. When a store offers you an extended warranty they should explain clearly what it provides, over and above the rights you already have (such as the right...
Warranties and guarantees
Express warranties are any extra verbal or written promises made by the store or the manufacturer about the quality, performance or features of the product. Example: When Maryanne buys a deck chair, the store and packaging states the chair can hold up to 100 kilos. This is an express warranty, as...
Warranties and guarantees
A warranty against defects is given by the manufacturer – it is commonly known as a 'manufacturer’s warranty'. It says when you are entitled to a repair, replacement, refund or something else if the product has defects. These are additional to your legal rights to a refund, repair or replacement...
Warranties and guarantees
When goods fail to meet a consumer guarantee , you have the right to a ‘ remedy ’ – an attempt to put the situation right. Common remedies include repair, replacement, or refund , and can involve action for compensation or damages . Store (supplier) The supplier has to provide the remedy when goods...
Warranties and guarantees

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Publications

Small business must provide workers with adequate training, information and instructions to perform and comply with their job role and be aware of their safety responsibilities and requirements. What...
WorkSafe
Information
17 Feb 2015
Strategy to reduce the number of serious injuries and fatalities in the Western Australian agricultural sector
WorkSafe
Plans
10 Mar 2015
Serious injury and fatality rates in agricultural workplaces are amongst the highest in Western Australia and WorkSafe is working with the community to bring these numbers down. This new strategy...
WorkSafe
Plans
10 Mar 2015
The hazard identification form can be used to document hazards and risks at your workplace. Use one form to document each hazard. Integrate all identified hazards and their control measures into the...
WorkSafe
Template
06 Feb 2015
Try this quiz to check whether you have done enough to protect yourself and those within your duty of care. This test covers: General workplace duties Consultation Training and information Monitoring...
WorkSafe
Information
05 Feb 2015
A toolbox safety meeting/pre-start talk is a short succinct meeting that can be used as an avenue to convey timely and important safety information to workers and the work team. The session usually...
WorkSafe
Information
13 Feb 2015
Workplace safety and health consultation is a two-way process involving the business and workers communicating and co-operating with each other in regards to workplace safety and health issues. The...
WorkSafe
Information
19 Feb 2015
For every hazard identified an action plan must be developed and tracked until the hazard is eliminated or adequately controlled. The actions arising from the risk assessment should be recorded on...
WorkSafe
Information
19 Feb 2015
A job safety analysis (JSA) is a written procedure developed to review work steps and their associated hazards in order to put in place correct solutions to eliminate or minimise the risk of those...
WorkSafe
Information
19 Feb 2015
Small business may need to engage an independent contractor to perform tasks on their behalves. There are about 986,000 persons working as independent contractors in Australia (ABS 2013). Engaging...
WorkSafe
Information
22 Oct 2021

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