Small business and farmer

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A warranty against defects is given by the manufacturer – it is commonly known as a 'manufacturer’s warranty'. It says when you are entitled to a repair, replacement, refund or something else if the product has defects. These are additional to your legal rights to a refund, repair or replacement...
Warranties and guarantees
When goods fail to meet a consumer guarantee , you have the right to a ‘ remedy ’ – an attempt to put the situation right. Common remedies include repair, replacement, or refund , and can involve action for compensation or damages . Store (supplier) The supplier has to provide the remedy when goods...
Warranties and guarantees
You automatically get consumer guarantees from the person or business when you buy, lease or hire their goods, or buy their services under the Australian Consumer Law (ACL). This is different to a warranty, which is a voluntary promise offered by the person or business who sold the goods or service...
Warranties and guarantees
All advertising should tell the truth about a product or service and allow consumers to make well-informed decisions. Advertising rules apply to advertising in all media – print, radio, television, electronic and outdoor. Consumers should not have to 'read between the lines'. This means that...
Store policies and sale practices
Stores may charge a fee for browsing, or trying on, products available for sale provided you are: advised of the fee beforehand; told how it will be calculated; and given any other relevant information. If the fee applies even if you decide to buy the product, the store should ensure this is...
Store policies and sale practices
You have accepted the conditions of entry into a store if a notice asking you to display the contents of your shopping bag is: clearly displayed visible before you enter the store. If you say ‘no’ to a bag search, the store manager may: ask you to leave. A store is private property, not a public...
Store policies and sale practices
If you break an item while shopping, a store may ask you to pay for it. The store is effectively making a claim for damages against you because they have lost the opportunity to sell the item at the retail price. This type of situation is not covered by the Australian Consumer Law. If the store has...
Store policies and sale practices
A company may become insolvent if it is unable to pay its debts when they are due. In some circumstances, an insolvent company may continue to trade, for example, under the supervision of an administrator appointed by the company. In other circumstances, the company's financial situation may not...
Your consumer rights
A seller must not accept payment for items if they: do not intend to supply the item; intend to supply something different from what you ordered; or know, or should have known, they would not be able to supply the item in a timely way. A seller that accepts payment for items must supply them:...
Refunds and returns
If you cannot prove where the product was purchased, the store or manufacturer is not obliged to accept your claim, but may still choose to do so. Original Packaging If a product does not meet a consumer guarantee the seller cannot refuse to give a refund, or reduce the amount of the refund,...
Refunds and returns

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Publications

A job safety analysis (JSA) is a written procedure developed to review work steps and their associated hazards in order to put in place correct solutions to eliminate or minimise the risk of those...
WorkSafe
Information
19 Feb 2015
Small business may need to engage an independent contractor to perform tasks on their behalves. There are about 986,000 persons working as independent contractors in Australia (ABS 2013). Engaging...
WorkSafe
Information
22 Oct 2021
Use this easy-to-follow checklist to rate potential hazards and risks on your agricultural property and to help you control and prevent the risk of serious injury or disease.
WorkSafe
Checklist
18 Jan 2017
Organophosphates (OP) are a group of pesticides (insecticides, herbicides and fungicides) which may be applied to a range of crops, often by spraying. What organophosphate pesticides are used in...
WorkSafe
Bulletin
10 Dec 2021
Private overhead power lines Power lines which transport electricity from your main switchboard and meter to your home or other buildings are private power lines. This includes the pole where the...
Building and Energy
Brochure
19 Jul 2019
This checklist has been developed to highlight hazards and risks often associated with the catering industry.
WorkSafe
Checklist
07 Jul 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020
This handbook outlines the legal requirements and provide known industry solutions and strategies to ensure the safe operation of tractors with attached implements on farms.
WorkSafe
Guide / handbook
21 May 2014
What should you know about quad bike safety?
WorkSafe
Guide / handbook
22 May 2014
This poster highlights things you need to consider before purchasing a quad bike for on-farm use.
WorkSafe
Poster
04 Jun 2014

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