Small business and farmer

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Examples of an 'international trader' would be a Hong Kong business selling watches on eBay, or Amazon selling books or DVDs where the business is located in another country. If you bought your item from a private individual seller, view information on buying from a private seller . When buying...
Buying online
Australian businesses and companies which trade online can include: department stores and supermarkets; an individual who has a registered business or company; or an individual selling items through an online platform, such as eBay, who: lists an ABN or company name in their advertising, has a high...
Buying online
Gift cards or vouchers can be the ideal gift but it is essential for the buyer, recipient and trader to understand the terms and conditions. Gift card checklist Check the expiry date on your gift card carefully, as those supplied before 1 November 2019 are not required to be honoured past the...
Lay-by and gift vouchers
If a product turns out to be defective, you may be entitled to a repair, replacement or refund (depending on whether the problem is major or cannot be fixed). This applies regardless of whether the product is still under warranty. Example: Danny buys a plasma TV for $6,000. It stops working after...
Warranties and guarantees
An extended warranty is when you choose to pay extra for a warranty which extends for a set period beyond the end of the manufacturer’s warranty. When a store offers you an extended warranty they should explain clearly what it provides, over and above the rights you already have (such as the right...
Warranties and guarantees
Express warranties are any extra verbal or written promises made by the store or the manufacturer about the quality, performance or features of the product. Example: When Maryanne buys a deck chair, the store and packaging states the chair can hold up to 100 kilos. This is an express warranty, as...
Warranties and guarantees
A warranty against defects is given by the manufacturer – it is commonly known as a 'manufacturer’s warranty'. It says when you are entitled to a repair, replacement, refund or something else if the product has defects. These are additional to your legal rights to a refund, repair or replacement...
Warranties and guarantees
When goods fail to meet a consumer guarantee , you have the right to a ‘ remedy ’ – an attempt to put the situation right. Common remedies include repair, replacement, or refund , and can involve action for compensation or damages . Store (supplier) The supplier has to provide the remedy when goods...
Warranties and guarantees
You automatically get consumer guarantees from the person or business when you buy, lease or hire their goods, or buy their services under the Australian Consumer Law (ACL). This is different to a warranty, which is a voluntary promise offered by the person or business who sold the goods or service...
Warranties and guarantees
All advertising should tell the truth about a product or service and allow consumers to make well-informed decisions. Advertising rules apply to advertising in all media – print, radio, television, electronic and outdoor. Consumers should not have to 'read between the lines'. This means that...
Store policies and sale practices

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Publications

Workplace safety and health consultation is a two-way process involving the business and workers communicating and co-operating with each other in regards to workplace safety and health issues. The...
WorkSafe
Information
19 Feb 2015
For every hazard identified an action plan must be developed and tracked until the hazard is eliminated or adequately controlled. The actions arising from the risk assessment should be recorded on...
WorkSafe
Information
19 Feb 2015
A job safety analysis (JSA) is a written procedure developed to review work steps and their associated hazards in order to put in place correct solutions to eliminate or minimise the risk of those...
WorkSafe
Information
19 Feb 2015
Small business may need to engage an independent contractor to perform tasks on their behalves. There are about 986,000 persons working as independent contractors in Australia (ABS 2013). Engaging...
WorkSafe
Information
22 Oct 2021
Use this easy-to-follow checklist to rate potential hazards and risks on your agricultural property and to help you control and prevent the risk of serious injury or disease.
WorkSafe
Checklist
18 Jan 2017
Organophosphates (OP) are a group of pesticides (insecticides, herbicides and fungicides) which may be applied to a range of crops, often by spraying. What organophosphate pesticides are used in...
WorkSafe
Bulletin
10 Dec 2021
Private overhead power lines Power lines which transport electricity from your main switchboard and meter to your home or other buildings are private power lines. This includes the pole where the...
Building and Energy
Brochure
19 Jul 2019
This checklist has been developed to highlight hazards and risks often associated with the catering industry.
WorkSafe
Checklist
07 Jul 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020
This handbook outlines the legal requirements and provide known industry solutions and strategies to ensure the safe operation of tractors with attached implements on farms.
WorkSafe
Guide / handbook
21 May 2014

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