Small business and farmer

Topics

Fees for browsing or trying on products

Stores may charge a fee for browsing, or trying on, products available for sale provided you are: advised of the fee beforehand; told how it will be calculated; and given any other relevant information. If the fee applies even if you decide to buy the product, the store should ensure this is...
Store policies and sale practices
07 Apr 2014

Bag search

You have accepted the conditions of entry into a store if a notice asking you to display the contents of your shopping bag is: clearly displayed visible before you enter the store. If you say ‘no’ to a bag search, the store manager may: ask you to leave. A store is private property, not a public...
Store policies and sale practices
07 Apr 2014

You break you buy

If you break an item while shopping, a store may ask you to pay for it. The store is effectively making a claim for damages against you because they have lost the opportunity to sell the item at the retail price. This type of situation is not covered by the Australian Consumer Law. If the store has...
Store policies and sale practices
07 Apr 2014

Insolvency

A company may become insolvent if it is unable to pay its debts when they are due. In some circumstances, an insolvent company may continue to trade, for example, under the supervision of an administrator appointed by the company. In other circumstances, the company's financial situation may not...
Your consumer rights
07 Apr 2014

Items missing or damaged in transit

A seller must not accept payment for items if they: do not intend to supply the item; intend to supply something different from what you ordered; or know, or should have known, they would not be able to supply the item in a timely way. A seller that accepts payment for items must supply them:...
Refunds and returns
07 Apr 2014

Original packaging and receipts

If you cannot prove where the product was purchased, the store or manufacturer is not obliged to accept your claim, but may still choose to do so. Original Packaging If a product does not meet a consumer guarantee the seller cannot refuse to give a refund, or reduce the amount of the refund,...
Refunds and returns
07 Apr 2014

No refund signs

WATCH
'No refunds’ signs are unlawful. A supplier or manufacturer must not tell you that a consumer guarantee : does not exist; may be excluded; or may not have a particular effect. Generally, you have a right to a refund when there is a major problem with something you bought. Stores cannot take away...
Refunds and returns
07 Apr 2014

Consumer change of mind

Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law (ACL), the customer is only entitled to choose a refund or replacement for a major problem with a product covered by consumer guarantees . For...
Refunds and returns
07 Apr 2014

Minor or major problems with products

The type of remedy you can request can depend on whether it is a minor or major problem. Minor problems A minor problem can be fixed within a reasonable time. You must give the store the chance to fix the problem. They choose whether to refund, repair or replace. Major problems If there is a major...
Refunds and returns
07 Apr 2014

Returns: refunds, repairs and replacements

After you buy or use a product, you may identify problems with it, in other words, it does not meet a consumer guarantee. Depending on the type of problem (also known as a failure under the Australian Consumer Law) the seller may have to provide a ‘remedy’, such as: a refund repairs a replacement...
Refunds and returns
07 Apr 2014

Pages

Publications

Quad bike safety - What you need to know

READ
What should you know about quad bike safety?
WorkSafe
Guide / handbook
22 May 2014

Quad bike poster

READ
This poster highlights things you need to consider before purchasing a quad bike for on-farm use.
WorkSafe
Poster
04 Jun 2014

Real estate fees - Negotiating with an agent

READ
Real Estate Fees Negotiating with an Agent
Consumer Protection
Brochure
27 May 2014

Disposing of uncollected goods

READ
Publication last updated 21 April 2021 A guide to the correct procedures to dispose of uncollected goods. Though this guide was developed in partnership with the MTA, it is not just for the motor...
Consumer Protection
Guide / handbook
21 Oct 2021

Complaints: A guide for business

READ
Paying proper attention to customer complaints is an essential part of a well-managed business operation. In fact, complaints can improve your efficiency and profitability. Why have a complaint...
Consumer Protection
Guide / handbook
06 Jan 2021

Investigation Report - Slips, trips and falls

READ
This document was developed to assist in the investigation of slips, trip and falls in the workplace.
WorkSafe
Checklist
22 May 2014

Industry checklist - noise in agriculture

READ
This checklist has been developed to address the issue of noise in agriculture and provides information on how to best manage risks to minimise workplace injuries.
WorkSafe
Checklist
22 May 2014

Industry checklist - horse stables

READ
WorkSafe has produced this document to increase awareness of safety issues around horse racing stables and highlight the importance of appropriate systems of work and safety management systems...
WorkSafe
Checklist
05 Mar 2021

Checklist for working at height

READ
This checklist has been developed to assist you in identifying risks associated with working at height .
WorkSafe
Checklist
18 Feb 2015

Checklist for evacuation

READ
WorkSafe has produced this checklist to assist you in inspecting your workplace in regards to evacuation and first aid. Although the checklists do not cover all the requirements under workplace safety and health laws, they will give you a better idea of whether your workplace meets basic standards of safety. They will also assist in laying the foundation for a safety and health management system at your workplace.
WorkSafe
Checklist
10 Jan 2023

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