Small business and farmer

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Price display

Component pricing When a business promotes a price for goods or services, they must state the total price. If the business promotes a price that is only one component of the cost, they must also advertise the total price (as a single figure) at least as prominently as the partial price. The single...
Store policies and sale practices
20 Mar 2014

Door-to-door sales and contracts

Door-to-door sales are a type of unsolicited consumer agreement . If a salesperson approaches you (such as a door-to-door salesperson), other than by telephone, then they must: contact you within the allowed times ; clearly explain upfront the purpose of the visit and provide identification (a name...
Door to door and telephone sales
13 Mar 2014

Unsolicited agreements

An agreement is considered to be unsolicited when: a supplier/salesperson approaches or telephones a consumer without that consumer having invited this contact; negotiations take place over the phone, or in person at a location other than the supplier’s premises; and the total value of the...
Door-to-door and telephone selling
05 Mar 2014

Unsolicited goods and services

Unsolicited supplies occur when goods or services are supplied to a person who has not agreed to purchase or receive them. There is no obligation by the consumer to pay for these. It is an offence for a supplier to: demand payment for goods or services if the recipient has not ordered them; or bill...
Door-to-door and telephone selling
05 Mar 2014

Online vouchers

Are you considering signing up with a group buying website to sell vouchers for your business offering goods or services at a discount online? Or have you already signed up and have customers seeking to redeem their vouchers now? If so, there are some things you may wish to consider. Websites...
Lay-by and gift vouchers
05 Mar 2014

Responsibility for fixing a problem with a good

When goods fail to meet a guarantee , a consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair , replacement or refund , and can involve action for compensation or damages . Suppliers The supplier has to provide the remedy when goods do not meet...
Returns and cancellations
05 Mar 2014

Change of mind

You do not have to give a refund when a consumer simply changes their mind about the goods. But you can have a store policy to offer a refund, replacement or credit note when this happens. If so, you must abide by this policy. Also see our cancelling a service page.
Returns and cancellations
05 Mar 2014

Returned goods

Whether you have to provide a refund , repair , replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Returns and cancellations
05 Mar 2014

Commercial tenancy - Access in the retail tenancy market 2014

Status: Reports updated 23 October 2014 The information imbalance that often exists between landlords and tenants in lease negotiations is a common issue raised by retail tenants and tenant organisations. This issue has been the subject of consideration at both the national level by the...
Consultations
05 Mar 2014

Media contacts

The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
04 Mar 2014

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