Tenant

Topics

When can a person be listed on a database? A person can only be listed on a residential tenancy database if: they were named as a tenant in a residential tenancy agreement that has ended; they breached the agreement; and because of the breach either: they still owe more than the security bond...
Renting tools
The most common disputes which end up in court include: disputes about the return of bond money; overdue rent; damage to property; maintenance of the premises; and problems when ending tenancy agreements. Whatever the problem, the most important thing to remember is lessors and tenants should keep...
Having problems with renting a home?
Tenancy databases may be used by lessors as a way of screening prospective tenants. Tenancy databases may be used by lessors (landlords) or real estate agents as a way of screening people who have applied to rent a property. They are commonly referred to as “blacklists” or “bad tenant databases”...
Renting tools
The way you manage a dispute about the disposal of a bond depends on the type of accommodation you are renting. Residential tenancy At the end of a residential tenancy, if you can't come to an agreement about getting a disposal form signed or if a dispute arises over how the bond money should be...
Bonds
The following information explains what payments can be passed on from council rates, water, gas and electricity charges. Council rates Tenancy agreements from 1 July 2013 cannot make a tenant liable for paying council rates. For a tenancy agreement prior to 1 July 2013 that has not been renewed,...
Rent and other payments
If the tenant is causing or is likely to cause serious damage to a property, or where relevant, common areas or chattels within a common area, or the landlord believes they could injure an agent, a neighbour or the landlord, the landlord can apply immediately to the Magistrates Court for an order...
Having problems with renting a home?
If the tenant is permitted to keep pets capable of carrying parasites which can affect humans, a pet bond may be charged. Lessors/agents must lodge the security bond as a single amount, specifying the amount taken as pet bond. The amount a tenant can be charged for a pet bond depends on the type of...
Bonds
At the end of a tenancy, bond money will only be paid out if: all tenants and the lessor agree; a court order is obtained from a magistrate for a residential tenancy agreement; or an order is obtained from the State Administrative Tribunal for a residential parks long-stay tenancy agreement...
Bonds
A security bond may need to be changed/varied because: additional bond money needs to be lodged with the Bond Administrator, for example because the rent has been increased; one or more of the tenants in a shared household has moved out or a new tenant has moved in; the ownership of the property...
Bonds
The lessor (landlord or agent) has the right to carry out routine inspections on the property no more than four times a year. Inspections must be at a reasonable hour. Tenant's should receive between seven and 14 days' notice. The lessor must make a reasonable effort to negotiate a more suitable...
Security, safety, maintenance and entry rights

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Publications

Consumer Protection
Fact sheet
28 May 2020
Proactive Visit Checklist Real Estate Agents
Consumer Protection
Checklist
27 May 2014
Renting a home in Western Australia - a tenants guide If you are currently renting a home in Western Australia, or currently considering it, this guide will help you to avoid common renting pitfalls...
Consumer Protection
Guide / handbook
10 Apr 2019
So you're thinking about moving into a retirement village If you’re thinking about moving into a retirement village, but are not sure what you should look for, this booklet will help. There are many...
Consumer Protection
Guide / handbook
03 May 2019
Residential Parks condition report - On-site agreement
Consumer Protection
Form – agreement
27 May 2014
Guidance notes : code of conduct for settlement agents
Consumer Protection
Guidance note
27 May 2014
Client identification verification and real estate fraud prevention. Identity fraud and scams are increasingly prevalent throughout the community, and the property industry is not immune to falling...
Consumer Protection
Guidance note
03 May 2019
New commercial tenancy code of conduct to assist during COVID-19 The WA Government has introduced a new code of conduct to help commercial tenants and landlords reach agreements about rent during the...
Consumer Protection
Fact sheet
28 May 2020
There are a number of different orders you can seek to enforce a court or tribunal decision in your favour. Claims in the Magistrates Court The Magistrates Court deals with cases where the total...
Consumer Protection
Brochure
27 Mar 2018
‘Indigenous Consumers Count’ are reports examining consumer issues faced by Indigenous Western Australians and whether consumer protection services adequately meet the needs of this diverse...
Consumer Protection
Guide / handbook
16 Dec 2015

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Announcements

The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
A South Perth real estate agency and its former property manager have been fined by the State Administrative Tribunal (SAT) for breaching the Real Estate and Business Agents Act in the management of two rental properties and the operation of their trust accounts. Prosser Real Estate Pty Ltd , trading as Swan River Real Estate , was fined a total of $15,000 and ordered to pay Court costs of $2,500...
Consumer Protection
Media release
10 Sep 2014
Consumer Protection has been granted supervision orders by the State Administrative Tribunal (SAT) to take control of a York real estate agency after its sole director’s licence renewal application was refused and the company was therefore unable to operate the business in compliance with the Real Estate and Business Agents Act. The supervisor appointed by Consumer Protection is Mr Gary Doran of...
Consumer Protection
Media release
10 Jul 2014
A review of the laws regulating the tenancy arrangements of about 29,000 people who live long-term in residential parks in WA is currently underway.
Consumer Protection
Media release
06 Jun 2014

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