Tenant

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In the event of a disaster such as a storm, flood, bushfire or earthquake both the tenant and landlord have rights and responsibilities. Two fact sheets have been created to help with answer common questions: Information for tenants Information for landlords The fact sheets include advice on what...
Security, safety, maintenance and entry rights
Residential illegal drug activity is cause for concern for tenants, owners, property managers and real estate agents alike due to potential health and safety risks to occupants. Of primary concern are houses — mostly rental properties — that have been used to manufacture, grow or smoke illegal...
Having problems with renting a home?
Lanie Chopping is the current Commissioner for Consumer Protection in Western Australia and Acting Executive Director, Consumer Protection (Department of Mines, Industry Regulation and Safety). Prior to being appointed to act in this role from January 2020, Lanie was the head of the Priorities...
About us
BondsOnline is for licensed real estate agents and the tenancies they manage. It is also available for private landlord organisations managing significant property portfolios (not individual private landlords / lessors). All licensed real estate agents undertaking property management services are...
Bonds
Whether you rent or own your home, you can keep you and your family safe by reducing any risks you notice around the house. The following pages will provide you with tips on what to look for and how to fix any issues: Portable swimming pool safety Rules for pools and spas (Building Commission)...
Home safety
When looking at a property with an existing balcony or deck, deterioration or substandard work may not be easily spotted. If you rent or about to buy a property, be aware the property owners may not even know how or when it was constructed. Unsafe balconies and decks are a hazard and can place...
Home safety
The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams
Safety in and around a rental property is the responsibility of both the landlord and tenant. Landlord’s responsibility Landlords must ensure the rental premises are safe to live in. Under common law, a landlord has a duty of care to tenants as well as anyone the tenant invites into the property...
Security, safety, maintenance and entry rights
Three information videos about renting a home were produced to help you understand the laws in Western Australia . Part one: Getting started - covers applying for a tenancy, option fees, tenancy databases, discrimination, tenancy agreements, rents and bonds and property condition reports. Part two...
Non-English speaking consumers
The Consumer Protection Division sought the views of the community as part of a review of laws that regulate retirement villages in Western Australia. Status: Closed Monday, 28 July 2014. All those interested in this area were urged to read the consultation paper and put in a submission by the...
Consultations

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Publications

13 July 2020 It’s important to know the difference between a section 14 (rent default) notice and a section 19 (remedial) notice. If you are a tenant unable to pay rent due to being affected by the...
Consumer Protection
Bulletin
13 Jul 2020
2 July 2020 COVID-19 and section 19 (remedial) notices It’s important for tenants to know the difference between a section 19 (remedial) and section 14 (rent default) notice. This eBulletin explains...
Consumer Protection
Bulletin
02 Jul 2020
This advisory letter is issued by the electrical contractor or electrician to the owner or occupier.
Building and Energy
Advisory note
14 May 2020
11 May 2020 COVID-19 and property access – an update This bulletin supersedes tenant bulletin 18 issued on 6 April 2020. On 26 April 2020 Premier Mark McGowan and Health Minister Roger Cook announced...
Consumer Protection
Bulletin
11 May 2020
Flowchart last updated: 17 September 2020 This flowchart explains how the mandatory conciliation process works. For additional information, including how to apply, see the COVID-19 Residential...
Consumer Protection
Fact sheet
17 Sep 2020
Safe Work Australia has created an easy to follow infographic to advise workplaces on the steps they should take if a worker comes down with a suspected or confirmed case of COVID-19. [scald=8226:...
WorkSafe
Information
07 Apr 2020
This bulletin has been SUPERSEDED by Tenants' bulletin issue 19 . Content has been updated due to changes to the requirements for viewings and open homes announced by the Premier on Sunday 26 April...
Consumer Protection
Bulletin
11 May 2020
Consultation Regulatory Impact Statement 3 (CRIS 3) is the third in a series of consultation papers regarding the implementation of the remaining Statutory Review of Retirement Villages Legislation,...
Consumer Protection
Consultations / public comment
15 Jun 2020
18 March 2020 Fire events in Australia and around the world involving the use of certain types of external wall cladding, highlight the need for tenants to be aware of their landlords' and real...
Consumer Protection
Bulletin
08 Apr 2020
28 February 2020 Consumer Protection is warning tenants to be aware of any electric shocks or tingles at their residential premises and ensure they are reported to their electrical network operator...
Consumer Protection
Bulletin
08 Apr 2020

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Announcements

If you’re stuck in a deadlock with your landlord or tenant over a COVID-19 coronavirus pandemic related tenancy issue, a new service can help resolve the dispute without needing to step foot inside a courtroom. Our recently launched Residential Tenancies Mandatory Conciliation Service (RTMCS) is a free process that aims to help both sides come to an agreement through informal discussion in a...
Consumer Protection
Media release
18 Jun 2020
Greater protections for people living in park homes in Western Australia are one step closer after new laws were passed by State Parliament. Changes to the Residential Parks (Long-stay Tenants) Act 2006 will give tenants who rent a site or a home in a residential park better clarity with contracts and costs as well as set new rules relating to terminations. Long-stay tenancies can involve living...
Consumer Protection
Media release
26 Jun 2020
Failing to lodge security bonds on time has resulted in a South Perth real estate agency and its director being fined a total of $5,000, following mediation in the State Administrative Tribunal. MI Real Estate Pty Ltd, trading as Soco Realty, had accepted security bonds from three tenants in the southern suburbs, but failed to lodge them as soon as practicable, or within 14 days, as required by...
Consumer Protection
Media release
22 Jun 2020
The McGowan Government has created a free conciliation service to assist renters and landlords reach agreement about coronavirus (COVID-19) related tenancy disputes, without having to go to court. The aim of the Residential Tenancies Mandatory Conciliation Service (RTMCS) is for all sides to reach a fair and achievable solution through informal discussion. Unlike court where a decision is imposed...
Consumer Protection
Media release
18 May 2020
Heating appliances will soon be emerging from hibernation as cooler weather sets in, particularly with many of us working from home this winter. If you are using a gas heater, our colleagues at Building and Energy have issued a timely warning about the dangers of exposure to carbon monoxide, which can leak from faulty, poorly maintained or misused gas appliances. Carbon monoxide is known as the ‘...
Building and Energy / Consumer Protection
Media release
14 May 2020
If you’re a tenant who’s lost their job in the coronavirus crunch, you may be wondering how to afford what’s likely the household’s biggest weekly expense – the rent. To relieve some of the burden, the State Government has announced a $30 million residential rental relief scheme, which will see payments equivalent of four weeks’ rent up to a maximum of $2000 granted to landlords on behalf of...
Consumer Protection
Media release
07 May 2020
COVID-19 rent grant updates See the latest announcement on the Residential Rent Relief Grant Scheme for current eligibility and application details. More than 18,000 people have wanted to know how WA’s new rent relief scheme works, with hundreds having started their application, hoping for a grant covering four weeks’ rent up to $2,000. The State Government’s $30 million Residential Rent Relief...
Consumer Protection
Media release
05 May 2020
Keeping a roof over everyone’s head has never been more important as thousands of people suffer job losses due to the economic fall-out of COVID-19 coronavirus restrictions. New laws are now in place to ensure renters can stay in their homes and businesses won’t have to leave their premises, while recognising that landlords shouldn’t be unnecessarily burdened. The emergency residential tenancy...
Consumer Protection
Media release
30 Apr 2020
A Caversham real estate agency and its property manager have been fined a total of $12,000 by the State Administrative Tribunal for overcharging eight owners of Pilbara rental properties 132 times. Arcturus Nominees Pty Ltd , trading as Polaris Realty , was fined $8,000 and property manager Robyn Dale Staggard was fined $4,000 for failing to exercise due care, diligence and skill, breaching the...
Consumer Protection
Media release
30 Apr 2020
The McGowan Government has announced a new package to support tenants, landlords and the construction industry in the COVID-19 pandemic. The package adds to the McGowan Government's $1.7 billion stimulus and relief package for businesses and households impacted by the COVID-19 pandemic. It complements the introduction of a six-month freeze on rent increases, the moratorium on evictions from March...
Consumer Protection
Media release
23 Apr 2020

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