Tenant

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Electric shocks from taps, pipes or appliances are warning signs that something could be wrong with the electrical wiring or applainces.
Reporting accidents
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Safe tenancy
Quick close this page To close this window immediately, press Ctrl +W on a keyboard or use the close tab option on a mobile device. For information about how to browse incognito and/or erase your history, see www.esafety.gov.au Family domestic violence laws review - Have your say If family domestic...
Safe tenancy
Under the Australian Consumer Law, a business that provides a house sitting, pet sitting, baby sitting or cleaning service must meet service guarantees. How to protect yourself To reduce the chance of problems, consider doing the following: Contact several agencies before making a decision to get...
Services
LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations
Consumer Protection is advising tenants to be wary of products that are advertised as cheaper alternatives to rental bonds. These products are not legal in Western Australia. How ‘bond replacement’ products compare to bonds Bonds At the start of a lease, tenants may be asked to pay a bond, usually...
Bonds
This overview explains how personal information is collected, used and disclosed by the Bond Administrator and officers authorised under the Residential Tenancies Act 1987 and the Residential Parks (Long-stay tenants) Act 2006 (the Acts). Personal information collected by the Bond Administrator...
Bonds
The below information will assist if a landlord or park operator cannot contact the tenant, or the tenant has not provided instruction for the abandoned goods. Need to dispose of a previous tenant's belongings? Follow the information below and use this checklist to help you dispose of belongings a...
When a tenancy ends
Keeping safe in your rental property Quick close this page To close this window immediately, click on the orange exit button (right on a desktop computer or bottom for a mobile device) or press Ctrl +W if you are using a keyboard. For information about how to browse incognito, erase your history,...
Having problems with renting a home?
The Residential Tenancies Act 1987 (the Act) defines the rights and responsibilities of tenants. Failing to meet certain responsibilities can result in the Department issuing an infringement notice (also referred to as a modified penalty) or prosecuting offending tenants before a Court. Only a...
Having problems with renting a home?

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Publications

24 November 2021 Increasing the rent during a tenancy Consumer Protection has recently received a rise in queries about rental increases . A park operator can increase the rent for a long-stay...
Consumer Protection
Bulletin
25 Nov 2021
24 November 2021 Increasing the rent during a tenancy and time to replace smoke alarms In this bulletin: Increasing the rent during a tenancy Is it your smoke alarm’s 10-year anniversary? Increasing...
Consumer Protection
Bulletin
25 Nov 2021
1 October 2021 Important changes to abandoned goods processes and mould in rental properties In this issue: Important changes to handling goods abandoned at the end of a tenancy Mould in rental...
Consumer Protection
Bulletin
13 Oct 2021
1 October 2021 Important changes to abandoned goods processes and mould in rental properties In this bulletin: Important changes to handling goods abandoned at the end of a tenancy Mould in rental...
Consumer Protection
Bulletin
13 Oct 2021
16 September 2021 Passing on electricity usage and supply costs to tenants Due to the nature and set-up of residential parks, it is common for park operators to on-supply electricity by on-selling...
Consumer Protection
Bulletin
30 Sep 2021
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
17 Dec 2021
5 July 2021 The WA Government has extended the Residential Rent Relief Grant Scheme for a further six months to help renters who are finding it difficult to meet their rent payments as a result of...
Consumer Protection
Bulletin
05 Jul 2021
11 June 2021 Increase in rental scams during 2021 Scammers are targeting tenants, who are desperate to secure a rental property in the current tight market, with fake rental listings showing up on...
Consumer Protection
Bulletin
16 Jun 2021
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
17 Dec 2021
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
17 Dec 2021

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Announcements

Outdoor gas hot water system incorrectly installed in an internal room Risk of potentially fatal exposure to carbon monoxide or fire Gasfitter ignored a rectification order but still unlocked the gas supply A Midvale family was exposed to potential fire and carbon monoxide risks after a licensed gas fitter installed an outdoor-only water heater inside their house and later removed the gas company...
Building and Energy
Media release
17 Nov 2021
Building Services Board issues $1,000 fine Boundary fence removed without neighbour’s awareness or consent Builders are reminded of their responsibilities A Landsdale registered builder has been fined $1,000 for removing a rear boundary fence at a Balga site without notifying or obtaining consent from the neighbour, who was left without a back fence for several weeks. The Building Services Board...
Building and Energy
Media release
28 Oct 2021
Tenancy toolkit uses imagery to assist visual storytelling of complex legal issues The aim is to improve the understanding of tenancy laws and processes Aboriginal and culturally linguistically diverse communities to be targeted A major effort to improve the understanding of renting rights in vulnerable communities has been launched with the release of a specially-designed educational toolkit...
Consumer Protection
Media release
22 Oct 2021
10-month-old made contact with live parts of a damaged power supply Parents urged to regularly check condition and location of electrical items RCDs do not protect against all electrical faults WA’s Director of Energy Safety is reminding parents to check the condition and location of electrical equipment at their homes after a baby was lucky to escape with only finger burns when he touched live...
Building and Energy
Media release
10 Sep 2021
Agency took up to five weeks to lodge bonds with the Bond Administrator Law allows lodgement within two weeks but no longer Property managers reminded to process bonds as soon as practicable Failure to lodge three tenancy bonds on time has resulted in an East Perth real estate agency being reprimanded and fined $2,500 by the State Administrative Tribunal. Tiapan Pty Ltd , trading as L.J. Hooker...
Consumer Protection
Media release
16 Aug 2021
Tenants and landlords don’t always see eye-to-eye over what constitutes “fair wear and tear” at the end of a tenancy, which may then lead to a disagreement over how the security bond is to be disbursed. Bond disputes have been one of the major issues Consumer Protection has been handling since the rent moratorium ended in March this year, with new figures revealing we have conciliated 206...
Consumer Protection
Media release
05 Aug 2021
Building and Energy campaign targets carbon monoxide hazards in the home Gas heaters should be regularly serviced by a licensed gas fitter Ensure adequate ventilation and awareness of carbon monoxide symptoms A new campaign is urging Western Australians to stay safe and warm this winter by having their gas heaters serviced and being aware of carbon monoxide risks. The campaign, by the State’s gas...
Building and Energy
Media release
22 Jul 2021
As the COVID-19 coronavirus pandemic continues to cast a shadow over our lives, there may be some Western Australians who are still struggling to stay afloat financially due to job losses or having their work hours reduced. Renters who are unemployed, or who have lost more than half their income, should know that the State Government’s Residential Rent Relief Grant scheme will now remain open...
Consumer Protection
Media release
08 Jul 2021
There’s no place like home, so when unexpected damage occurs to a rental property it’s important for tenants to be across their rights and know that they can come to us when issues aren’t fixed in a reasonable time. Regardless of whether damage to a rental property occurs due to wild weather or a structural issue, the landlord is legally responsible for necessary repairs and maintenance to bring...
Consumer Protection
Media release
01 Jul 2021
Rent support or rent arrears grants on offer Scheme which has already supported thousands of tenants extended until December 31, 2021 Previous applicants can apply again The McGowan Government has extended the Residential Rent Relief Grant Scheme (RRRGS) to continue to assist tenants facing financial hardship due to COVID-19 to pay their rent. Applications for the existing scheme, which has so...
Consumer Protection
Media release
25 Jun 2021

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