Tenant

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The Residential Tenancies Act 1987 (the Act) defines the rights and responsibilities of tenants. Failing to meet certain responsibilities can result in the Department issuing an infringement notice (also referred to as a modified penalty) or prosecuting offending tenants before a Court. Only a...
Having problems with renting a home?
In the event of a disaster such as a storm, flood, bushfire or earthquake both the tenant and landlord have rights and responsibilities. Two fact sheets have been created to help with answer common questions: Information for tenants Information for landlords The fact sheets include advice on what...
Security, safety, maintenance and entry rights
Residential illegal drug activity is cause for concern for tenants, owners, property managers and real estate agents alike due to potential health and safety risks to occupants. Of primary concern are houses — mostly rental properties — that have been used to manufacture, grow or smoke illegal...
Having problems with renting a home?
Gary Newcombe May 2021 - Current Gary Newcombe became Commissioner for Consumer Protection and Executive Director for Consumer Protection on Monday 24th May 2021. Gary has 40 years' experience in the Commonwealth and State public sectors and the Western Australian Parliament, primarily in the areas...
About us
BondsOnline is for licensed real estate agents and the tenancies they manage. It is also available for private landlord organisations managing significant property portfolios (not individual private landlords / lessors). All licensed real estate agents undertaking property management services are...
Bonds
Whether you rent or own your home, you can keep you and your family safe by reducing any risks you notice around the house. The following pages will provide you with tips on what to look for and how to fix any issues: Portable swimming pool safety Rules for pools and spas (Building Commission)...
Home safety
When looking at a property with an existing balcony or deck, deterioration or substandard work may not be easily spotted. If you rent or about to buy a property, be aware the property owners may not even know how or when it was constructed. Unsafe balconies and decks are a hazard and can place...
Home safety
Safety in and around a rental property is the responsibility of both the landlord and tenant. Landlord’s responsibility Landlords must ensure the rental premises are safe to live in. Under common law, a landlord has a duty of care to tenants as well as anyone the tenant invites into the property...
Security, safety, maintenance and entry rights
Three information videos about renting a home were produced to help you understand the laws in Western Australia . Part one: Getting started - covers applying for a tenancy, option fees, tenancy databases, discrimination, tenancy agreements, rents and bonds and property condition reports. Part two...
Non-English speaking consumers
The Consumer Protection Division sought the views of the community as part of a review of laws that regulate retirement villages in Western Australia. Status: Closed Monday, 28 July 2014. All those interested in this area were urged to read the consultation paper and put in a submission by the...
Consultations

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Publications

18 December 2020 In this issue: COVID-19 rent laws – how they affect you $600 to pay your power bill – apply for a household electricity credit Consumer Protection December to January office closures...
Consumer Protection
Bulletin
18 Dec 2020
18 December 2020 Property management versus people management In this issue: Property management versus people management $600 to pay your power bill – apply for a household electricity credit...
Consumer Protection
Bulletin
18 Dec 2020
2 November 2020 Changes to residential parks laws - greater clarity for all residents In this issue: The change to the definition of residential park Take our quick online survey Consumer Protection...
Consumer Protection
Bulletin
02 Nov 2020
2 November 2020 Update on WA retirement village laws Update on WA retirement village laws consultation Take our quick online survey Consumer Protection Awards 2021 - nominate now Update on WA...
Consumer Protection
Bulletin
02 Nov 2020
15 October 2020 Changes to WA’s residential parks laws – what you need to know In this issue: Upcoming changes to WA’s residential parks laws How the changes will affect you When the changes are...
Consumer Protection
Bulletin
19 Oct 2020
16 September 2020 Spontaneous ceiling collapse Imagine you are eating dinner or watching television and suddenly the ceiling caves in. This may sound far-fetched but unfortunately ceiling collapses...
Consumer Protection
Bulletin
16 Sep 2020
4 September 2020 Why would I need a property condition report? Property condition reports (PCRs) describe the condition of the property at a point in time and protect you from being held responsible...
Consumer Protection
Bulletin
04 Sep 2020
This document provides contact details for asbestos regulators and information sources.
WorkSafe
Brochure
17 Aug 2020
13 July 2020 It’s important to know the difference between a section 14 (rent default) notice and a section 19 (remedial) notice. If you are a tenant unable to pay rent due to being affected by the...
Consumer Protection
Bulletin
13 Jul 2020
2 July 2020 COVID-19 and section 19 (remedial) notices It’s important for tenants to know the difference between a section 19 (remedial) and section 14 (rent default) notice. This eBulletin explains...
Consumer Protection
Bulletin
02 Jul 2020

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Announcements

COVID-19 rent grant updates See the latest announcement on the Residential Rent Relief Grant Scheme for current eligibility and application details. Grant funding to be re-purposed to pay 75 per cent of rent arrears to landlords Assistance to prevent evictions at the end of the COVID-19 emergency period To qualify, landlords must offer existing tenants a minimum six month agreement The McGowan...
Consumer Protection
Media release
17 Dec 2020
A property manager employed by a Mandurah real estate agency has been fined $6,000 and ordered to pay $400 costs by the Mandurah Magistrates Court for taking money from the agency’s trust account for her own purposes. Kylie Jo-Anne Thomas was convicted on 8 December 2020 of making unauthorised withdrawals from the trust account in breach of the Real Estate and Business Agents Act. In August and...
Consumer Protection
Media release
11 Dec 2020
COVID-19 rent grant updates See the latest announcement on the Residential Rent Relief Grant Scheme for current eligibility and application details. Even though Western Australians are getting back on their feet post the COVID-19 coronavirus pandemic, there are some who are still struggling to make ends meet due to losing their jobs or suffering reduced hours at work. If you’re a tenant whose...
Consumer Protection
Media release
05 Nov 2020
A Mount Lawley real estate agency, its supervising director and two staff members have been reprimanded by the State Administrative Tribunal (SAT) over the failure to lodge three tenancy bonds with the Bond Administrator as well as related irregularities found in the agency’s accounts. Beaufort Nominees Pty Ltd , trading as Michael Johnson & Co and Professionals Michael Johnson & Co at...
Consumer Protection
Media release
05 Nov 2020
The owner of a Wellard property has been fined $2,000 and ordered to pay $740 in costs for failing to lodge his tenants’ bond. At Rockingham Magistrates Court on 26 October 2020, Anthony Gerlando Scafidi pleaded guilty to breaching the Residential Tenancies Act 1987 following a prosecution by Consumer Protection. The law requires a security bond to be lodged with the Bond Administrator as soon as...
Consumer Protection
Media release
03 Nov 2020
There’s a lot to weigh-up when hunting for a rental home, such as your budget and the location, but one important thing to investigate is whether the property is actually available. Scammers are taking advantage of Perth’s tight rental market by posting fake adverts, or responding to ‘rental wanted’ posts, on classified sites and pretending to be landlords with vacant homes for lease. WA ScamNet...
Consumer Protection
Media release
07 Oct 2020
COVID-19 rent grant updates See the latest announcement on the Residential Rent Relief Grant Scheme for current eligibility and application details. Next stage of grant helps tenants and landlords still affected by COVID-19 Tenants who received grant and are still in hardship can apply again Rent relief of up to $2,000 will be paid directly to landlords Western Australian tenants struggling...
Consumer Protection
Media release
25 Sep 2020
A Highgate business has been ordered to pay almost $11,000 in fines, costs and compensation after failing to lodge or return the bond money for three Leederville units. Newblack Nominees Pty Ltd , trading as Verandah Apartments , did not have a representative at Perth Magistrates Court on 4 September 2020 when it was sentenced for three breaches of the Residential Tenancies Act 1987 , which...
Consumer Protection
Media release
17 Sep 2020
Key points Emergency period under Residential Tenancies (COVID-19 Response) Act 2020 extended to March 28, 2021 New Landlord Hotline phone advisory service available Rent relief grant and mandatory conciliation to continue The State Government will extend the moratorium on rent increases and other provisions until March 28, 2021 in an effort to preserve stability and certainty in the rental...
Consumer Protection
Media release
10 Sep 2020
If you’re stuck in a deadlock with your landlord or tenant over a COVID-19 coronavirus pandemic related tenancy issue, a new service can help resolve the dispute without needing to step foot inside a courtroom. Our recently launched Residential Tenancies Mandatory Conciliation Service (RTMCS) is a free process that aims to help both sides come to an agreement through informal discussion in a...
Consumer Protection
Media release
18 Jun 2020

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