Tenant

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If you are thinking of renting out a granny flat it is important to understand which tenancy laws may apply as this will determine both your rights and your responsibilities. In Western Australia, a person renting a granny flat could be a tenant under the Residential Tenancies Act 1987 or a lodger...
Types of rental accommodation
Consumer Protection was seeking the views of the community as part of a review of laws that regulate residential parks in Western Australia. Status: Closed Closed: 12 September 2014 UPDATE: 2016 Final report - DRIS Background The purpose of this review was to assess the effectiveness of the...
Consultations
The Residential Parks (Long-stay Tenants) Act 2006 ('the Parks Act') sets out the broad principles (or minimum standards) for the conduct of park operators and tenants in the residential park tenancy market. The Residential Parks (Long-stay Tenants) Regulations 2007 ('Regulations') provide for the...
During a tenancy
Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources
The main complaints Consumer Protection receives about holiday accommodation is generally about poor facilities and pricing disputes. Here are some tips to avoid disappointment when booking your next holiday. Choose your destination carefully: As with any purchase do your research by speaking to...
Types of rental accommodation
RCDs Lessors must have two RCDs installed on the switchboard at their rental premises before it can be leased. Energy Safety has more detailed information about RCDs. Smoke Alarms In the case of a fire, toxic smoke, rather than heat and flames, is the most immediate threat to life. As many fires...
Security, safety, maintenance and entry rights
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon John R. Quigley LLB JP MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for...
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
There can be many reasons why you might wish to leave a village – you may need to move to aged care, you may find that the village has become unaffordable, you may not like the new management, your family may move and you wish to move nearer to them or you may simply find that retirement village...
Leaving a retirement village

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Publications

Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Should "no grounds" terminations by landlords be removed from the Residential Tenancies Act (the RTA)? Possible options No...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Does the law about keeping pets in rental premises need to be changed? Possible options Allow a landlord to refuse only where...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation Regulatory Impact Statement 2 (CRIS 2) looks at possible retirement villages legislation reform regarding operator obligations. It deals with some issues which arise during residence and...
Consumer Protection
Consultations / public comment
12 Dec 2019
29 November 2019 In this issue: Update to family and domestic violence regulations. Update to family domestic violence regulations From 12 October 2019 the regulations to the Residential Tenancies...
Consumer Protection
Bulletin
29 Nov 2019
A tenant can use this flowchart to assist with proper notification and date counting when they wish to request permission from the lessor to affix furniture to a wall to ensure the safety of a child...
Consumer Protection
Information
02 Dec 2019
When to use this form This form is for a tenant to give to a lessor to request permission to affix furniture to a wall in the rental property for the purpose of ensuring the safety of a child or a...
Consumer Protection
Form – notification
02 Dec 2019
31 October 2019 Uninhabitable tenancy complaints on the rise Consumer Protection has recently received a high number of complaints regarding unacceptable living conditions in rental properties,...
Consumer Protection
Bulletin
31 Oct 2019
21 August 2019 In this issue: Clarifying family and domestic violence tenancy law concerns • When a perpetrator wants to terminate their interest in a lease • Confidentiality when your property...
Consumer Protection
Bulletin
21 Aug 2019
1 August 2019 In this issue: ​Tenancy challenges Mortgagee repossession Information and resources regarding illegal drug activity in homes Tenancy challenges: Mortgagee repossession Sometimes tenancy...
Consumer Protection
Bulletin
02 Aug 2019
New family and domestic violence tenancy resources Flowcharts for tenants If a tenant wants to leave a rented property due to family and domestic violence there are certain procedures that tenants...
Consumer Protection
Bulletin
04 Jul 2019

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Announcements

With Commissioner for Consumer Protection Penny Lipscombe We have received complaints from tenants recently about electrical hazards and gas leaks in rental properties. Issues include faulty electrical wiring, power sockets and appliances blowing, power shortages when raining, and water leaking onto electrical points. What to do if you suspect an electrical fault? At least two RCDs must be fitted...
Consumer Protection
Media release
10 Oct 2019
We have received complaints from tenants recently about electrical hazards and gas leaks in rental properties. Issues include faulty electrical wiring, power sockets and appliances blowing, power shortages when raining, and water leaking onto electrical points. What to do if you suspect an electrical fault? At least two RCDs must be fitted before selling a home, in all properties constructed...
Consumer Protection
Media release
10 Oct 2019
A real estate sales agent who was showing a prospective tenant a rental property in Beeliar recently was surprised to discover that someone had changed the locks and had already moved in without the authority of the owner. The tenant moved in after responding to a rental accommodation advertisement on Gumtree which ended up being fake. He paid $2,000 to the scammers via a money transfer service...
Consumer Protection
Media release
01 Oct 2019
With Commissioner for Consumer Protection David Hillyard Consumer Protection is aware that contamination or damage to homes from illegal drug activity is a worry for tenants, owners and property industry professionals. But how do you identify past production, or smoking, of meth, heroin or cannabis at a property and whether there are potential health risks as a result? We’ve been working with WA’...
Consumer Protection
Media release
12 Sep 2019
A Maylands real estate agency and its supervisor have been reprimanded and fined a total of $15,000 by the State Administrative Tribunal for failing to lodge tenancy bonds with the Bond Administrator within the required time limit and for recording wrong dates when received. Caputo & Clay Pty Ltd , formerly trading as Harcourts Integrity and currently trading as Perth Realty Group , was fined...
Consumer Protection
Media release
04 Sep 2019
A Claremont property management agency has been reprimanded, fined $8,000 and ordered to pay costs of $2,000 by the State Administrative Tribunal (SAT) on 13 June 2019 for trust account errors and other breaches of the law. Gemranch Nominees Pty Ltd , trading as TM Residential and Executive Leasing , had breached the Real Estate and Business Agents Act and the Code of Conduct for Agents and Sales...
Consumer Protection
Media release
20 Jun 2019
There’s a new Consumer Protection Senior Regional Officer for the Great Southern. Steph Marsh spent her first week in the job training at Consumer Protection’s Perth HQ but is now permanently based at the office on Aberdeen Street in Albany. Steph has lived and worked in Albany for the past eight years at the Department of Communities, supporting children and families. She is looking forward to...
Consumer Protection
Media release
05 Jun 2019
Properties for sale or rent Under the Electricity Regulations 1947 all residential premises sold, rented or hired must have all socket outlets and lighting final sub-circuits protected by at least 2 RCDs. It is also essential to ensure that there are no more than 3 final sub-circuits per RCD and the lighting circuits (if 2 or more) are separated over the RCDs. Further details appear in the...
Building and Energy
Department News
27 May 2019
david_hillyard_sq.jpg
david_hillyard_sq.jpg, by sroberts
With Commissioner for Consumer Protection David Hillyard WA has the worst rates of family and domestic violence in Australia and the number of incidents is unfortunately increasing. Family violence affects people from all walks of life making it everyone’s business and all of us have a part to play in preventing it. Changes to WA’s tenancy laws have now come...
Consumer Protection
Department News
18 Apr 2019
The Department of Mines, Industry Regulation and Safety (DMIRS) is conducting a stakeholder satisfaction survey to invite feedback on our services and our role as a regulator. The results will help DMIRS focus on business areas and services that need performance improvements. If you subscribe to a DMIRS email newsletter or subscriber news service, you may be contacted by email and invited to take...
Consumer Protection
Department News
29 Apr 2019

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