Tenant

Topics

Bond replacement products

Consumer Protection is advising tenants to be wary of products that are advertised as cheaper alternatives to rental bonds. These products are not legal in Western Australia. How ‘bond replacement’ products compare to bonds Bonds At the start of a lease, tenants may be asked to pay a bond, usually...
Bonds
25 Sep 2018

Bonds Administration management of personal information policy

This overview explains how personal information is collected, used and disclosed by the Bond Administrator and officers authorised under the Residential Tenancies Act 1987 and the Residential Parks (Long-stay tenants) Act 2006 (the Acts). Personal information collected by the Bond Administrator...
Bonds
27 Aug 2018

Abandoned goods at a rental property or park home

The below information will assist if a landlord or park operator cannot contact the tenant, or the tenant has not provided instruction for the abandoned goods. Need to dispose of a previous tenant's belongings? Follow the information below and use this checklist to help you dispose of belongings a...
When a tenancy ends
31 Jul 2018

Safe Tenancy WA

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Family and domestic violence and tenancy laws Quick close this page To close this window immediately, click on the orange exit button (right on a desktop computer or bottom for a mobile device) or press Ctrl +W if you are using a keyboard. For information about how to browse incognito, erase your...
Having problems with renting a home?
03 May 2018

Infringements for tenants

The Residential Tenancies Act 1987 (the Act) defines the rights and responsibilities of tenants. Failing to meet certain responsibilities can result in the Department issuing an infringement notice (also referred to as a modified penalty) or prosecuting offending tenants before a Court. Only a...
Having problems with renting a home?
08 Mar 2018

Disaster advice while renting

In the event of a disaster such as a storm, flood, bushfire or earthquake both the tenant and landlord have rights and responsibilities. Two fact sheets have been created to help with answer common questions: Information for tenants Information for landlords The fact sheets include advice on what...
Security, safety, maintenance and entry rights
08 Feb 2018

Illegal drug activity in homes

Residential illegal drug activity is cause for concern for tenants, owners, property managers and real estate agents alike due to potential health and safety risks to occupants. Of primary concern are houses — mostly rental properties — that have been used to manufacture, grow or smoke illegal...
Having problems with renting a home?
12 Sep 2017

Commissioner for Consumer Protection

WATCH
Patricia Blake January 2023 - Current Patricia Blake (known as Trish) became Commissioner for Consumer Protection and Executive Director for Consumer Protection in January 2023. Prior to becoming Commissioner Trish has been the Director of Retail and Services within Consumer Protection and worked...
About us
29 Mar 2017

BondsOnline

BondsOnline is for licensed real estate agents and the tenancies they manage. It is also available for private landlord organisations managing significant property portfolios. It will soon be available for individual private landlords/lessors. All licensed real estate agents undertaking property...
Bonds
29 Jul 2015

Keeping safe at home

WATCH
Whether you rent or own your home, you can keep you and your family safe by reducing any risks you notice around the house. The following pages will provide you with tips on what to look for and how to fix any issues: Portable swimming pool safety Rules for pools and spas (Building Commission)...
Home safety
09 Jul 2015

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Publications

Increasing the rent during a tenancy and time to replace smoke alarms - Tenants bulletin 32

24 November 2021 Increasing the rent during a tenancy and time to replace smoke alarms In this bulletin: Increasing the rent during a tenancy Is it your smoke alarm’s 10-year anniversary? Increasing...
Consumer Protection
Bulletin
25 Nov 2021

Important changes to abandoned goods processes and mould in rental properties - Residential parks bulletin 19

1 October 2021 Important changes to abandoned goods processes and mould in rental properties In this issue: Important changes to handling goods abandoned at the end of a tenancy Mould in rental...
Consumer Protection
Bulletin
13 Oct 2021

Important changes to abandoned goods processes and mould in rental properties - Tenants bulletin 31

1 October 2021 Important changes to abandoned goods processes and mould in rental properties In this bulletin: Important changes to handling goods abandoned at the end of a tenancy Mould in rental...
Consumer Protection
Bulletin
13 Oct 2021

Passing on electricity usage and supply costs to tenants - Residential parks bulletin 18

16 September 2021 Passing on electricity usage and supply costs to tenants Due to the nature and set-up of residential parks, it is common for park operators to on-supply electricity by on-selling...
Consumer Protection
Bulletin
30 Sep 2021

Don't forget to have your say on retirement village law reforms - Retirement villages bulletin 15

Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
17 Dec 2021

Good news for eligible renters: relief grants available to 31 December 2021 - Tenants bulletin 30

5 July 2021 The WA Government has extended the Residential Rent Relief Grant Scheme for a further six months to help renters who are finding it difficult to meet their rent payments as a result of...
Consumer Protection
Bulletin
05 Jul 2021

Increase in rental scams during 2021 - Tenants bulletin 29

11 June 2021 Increase in rental scams during 2021 Scammers are targeting tenants, who are desperate to secure a rental property in the current tight market, with fake rental listings showing up on...
Consumer Protection
Bulletin
16 Jun 2021

Have your say on retirement village law reforms - Retirement villages bulletin 14

Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
17 Dec 2021

Reminder: Consultation period for 2021/2022 budget - Retirement villages bulletin 13

Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
17 Dec 2021

How your landlord can correctly end a tenancy - Tenants bulletin 28

13 April 2021 How your landlord can correctly end a tenancy Western Australia's temporary changes to renting laws due to COVID-19 ended on Sunday 28 March 2021. From Monday 29 March 2021, the usual...
Consumer Protection
Bulletin
13 Apr 2021

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Announcements

Commissioner's blog: Problems at your rental? Know your rights

Perth’s rental market might be tight right now, but that doesn’t mean tenants should accept living in a home that’s falling into disrepair, nor tolerate surprise visits by their landlords. Unfortunately we have received an increased number of complaints about both scenarios. In 2021, Consumer Protection received 188 complaints relating to repair and maintenance issues and 29 complaints about...
Consumer Protection
Media release
09 Feb 2022

Changes to residential parks laws offer greater certainty

Gives tenants greater security and protection Ensures park rules are fair and reasonable Provides guidance and support for park operators Changes to improve the security of long-stay tenancy agreements and promote fair and transparent arrangements between park operators and tenants will come into effect on 31 January 2022. Long-stay tenancies can involve living in a caravan, mobile home or park...
Consumer Protection
Media release
27 Jan 2022

Landlord maintenance failures leaving rentals falling into disrepair

Consumer Protection is receiving numerous reports of sub-standard rental properties being leased to WA tenants from some private landlords.
Consumer Protection
Media release
09 Dec 2021

Surprise landlord visits on their tenants cause for concern

Reports of landlords and agents flouting laws with unannounced visits Warning for owners and agents to follow the legal procedures for visits Tenants urged to lodge complaints against offending landlords and agents Consumer Protection is concerned about reports of private landlords and property managers carrying out surprise visits on their tenants, calling on them to comply with their legal...
Consumer Protection
Media release
25 Nov 2021

Interior gas water heater installation puts family at risk – Danny Brian Langley

Outdoor gas hot water system incorrectly installed in an internal room Risk of potentially fatal exposure to carbon monoxide or fire Gasfitter ignored a rectification order but still unlocked the gas supply A Midvale family was exposed to potential fire and carbon monoxide risks after a licensed gas fitter installed an outdoor-only water heater inside their house and later removed the gas company...
Building and Energy
Media release
17 Nov 2021

Builder fined for fence removal without notifying neighbour – Tiberiu Laurentiu Diaconu

Building Services Board issues $1,000 fine Boundary fence removed without neighbour’s awareness or consent Builders are reminded of their responsibilities A Landsdale registered builder has been fined $1,000 for removing a rear boundary fence at a Balga site without notifying or obtaining consent from the neighbour, who was left without a back fence for several weeks. The Building Services Board...
Building and Energy
Media release
28 Oct 2021

New tenancy education project targets vulnerable communities

Tenancy toolkit uses imagery to assist visual storytelling of complex legal issues The aim is to improve the understanding of tenancy laws and processes Aboriginal and culturally linguistically diverse communities to be targeted A major effort to improve the understanding of renting rights in vulnerable communities has been launched with the release of a specially-designed educational toolkit...
Consumer Protection
Media release
22 Oct 2021

Electrical hazard reminder after baby’s close call

10-month-old made contact with live parts of a damaged power supply Parents urged to regularly check condition and location of electrical items RCDs do not protect against all electrical faults WA’s Director of Energy Safety is reminding parents to check the condition and location of electrical equipment at their homes after a baby was lucky to escape with only finger burns when he touched live...
Building and Energy
Media release
10 Sep 2021

Late lodgement of tenancy bonds results in fine for property agency (Tiapan Pty Ltd / L.J. Hooker City Residential)

Agency took up to five weeks to lodge bonds with the Bond Administrator Law allows lodgement within two weeks but no longer Property managers reminded to process bonds as soon as practicable Failure to lodge three tenancy bonds on time has resulted in an East Perth real estate agency being reprimanded and fined $2,500 by the State Administrative Tribunal. Tiapan Pty Ltd , trading as L.J. Hooker...
Consumer Protection
Media release
16 Aug 2021

Commissioner's blog: Renters have rights in bond disputes

Tenants and landlords don’t always see eye-to-eye over what constitutes “fair wear and tear” at the end of a tenancy, which may then lead to a disagreement over how the security bond is to be disbursed. Bond disputes have been one of the major issues Consumer Protection has been handling since the rent moratorium ended in March this year, with new figures revealing we have conciliated 206...
Consumer Protection
Media release
05 Aug 2021

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