Tenant

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Consumer Protection was seeking the views of the community as part of a review of laws that regulate residential parks in Western Australia. Status: Closed Closed: 12 September 2014 UPDATE: 2016 Final report - DRIS Background The purpose of this review was to assess the effectiveness of the...
Consultations
The Residential Parks (Long-stay Tenants) Act 2006 ('Parks Act') applies to people who: are renting a relocatable home, such as a caravan or park home and a site on a park for 3 months or more; are renting a site on a park for 3 months or more; had a written, fixed term agreement that expired or...
During a tenancy
Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources
The main complaints Consumer Protection receives about holiday accommodation is generally about poor facilities and pricing disputes. Here are some tips to avoid disappointment when booking your next holiday. Choose your destination carefully: As with any purchase do your research by speaking to...
Types of rental accommodation
RCDs Lessors must have two RCDs installed on the switchboard at their rental premises before it can be leased. Energy Safety has more detailed information about RCDs. Smoke Alarms In the case of a fire, toxic smoke, rather than heat and flames, is the most immediate threat to life. As many fires...
Security, safety, maintenance and entry rights
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Roger Cook MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for Mines and...
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair trading (businesses) motor cars scams ,...
About us
There can be many reasons why you might wish to leave a village – you may need to move to aged care, you may find that the village has become unaffordable, you may not like the new management, your family may move and you wish to move nearer to them or you may simply find that retirement village...
Leaving a retirement village
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection

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Publications

13 July 2020 It’s important to know the difference between a section 14 (rent default) notice and a section 19 (remedial) notice. If you are a tenant unable to pay rent due to being affected by the...
Consumer Protection
Bulletin
13 Jul 2020
2 July 2020 COVID-19 and section 19 (remedial) notices It’s important for tenants to know the difference between a section 19 (remedial) and section 14 (rent default) notice. This eBulletin explains...
Consumer Protection
Bulletin
02 Jul 2020
This advisory letter is issued by the electrical contractor or electrician to the owner or occupier.
Building and Energy
Advisory note
14 May 2020
11 May 2020 COVID-19 and property access – an update This bulletin supersedes tenant bulletin 18 issued on 6 April 2020. On 26 April 2020 Premier Mark McGowan and Health Minister Roger Cook announced...
Consumer Protection
Bulletin
11 May 2020
COVID-19 Residential Tenancies Mandatory Concilliation Service (RTMCS) The Residential Tenancies Mandatory Conciliation Service (RTMCS) was introduced by the WA Government to help landlords and...
Consumer Protection
Fact sheet
06 Jan 2022
Safe Work Australia has created an easy to follow infographic to advise workplaces on the steps they should take if a worker comes down with a suspected or confirmed case of COVID-19.
WorkSafe
Information
23 Sep 2021
This bulletin has been SUPERSEDED by Tenants' bulletin issue 19 . Content has been updated due to changes to the requirements for viewings and open homes announced by the Premier on Sunday 26 April...
Consumer Protection
Bulletin
11 May 2020
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Consultations / public comment
17 Dec 2021
18 March 2020 Fire events in Australia and around the world involving the use of certain types of external wall cladding, highlight the need for tenants to be aware of their landlords' and real...
Consumer Protection
Bulletin
08 Apr 2020
28 February 2020 Consumer Protection is warning tenants to be aware of any electric shocks or tingles at their residential premises and ensure they are reported to their electrical network operator...
Consumer Protection
Bulletin
08 Apr 2020

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Announcements

Key points Emergency period under Residential Tenancies (COVID-19 Response) Act 2020 extended to March 28, 2021 New Landlord Hotline phone advisory service available Rent relief grant and mandatory conciliation to continue The State Government will extend the moratorium on rent increases and other provisions until March 28, 2021 in an effort to preserve stability and certainty in the rental...
Consumer Protection
Media release
10 Sep 2020
If you’re stuck in a deadlock with your landlord or tenant over a COVID-19 coronavirus pandemic related tenancy issue, a new service can help resolve the dispute without needing to step foot inside a courtroom. Our recently launched Residential Tenancies Mandatory Conciliation Service (RTMCS) is a free process that aims to help both sides come to an agreement through informal discussion in a...
Consumer Protection
Media release
18 Jun 2020
Greater protections for people living in park homes in Western Australia are one step closer after new laws were passed by State Parliament. Changes to the Residential Parks (Long-stay Tenants) Act 2006 will give tenants who rent a site or a home in a residential park better clarity with contracts and costs as well as set new rules relating to terminations. Long-stay tenancies can involve living...
Consumer Protection
Media release
26 Jun 2020
Failing to lodge security bonds on time has resulted in a South Perth real estate agency and its director being fined a total of $5,000, following mediation in the State Administrative Tribunal. MI Real Estate Pty Ltd, trading as Soco Realty, had accepted security bonds from three tenants in the southern suburbs, but failed to lodge them as soon as practicable, or within 14 days, as required by...
Consumer Protection
Media release
22 Jun 2020
The McGowan Government has created a free conciliation service to assist renters and landlords reach agreement about coronavirus (COVID-19) related tenancy disputes, without having to go to court. The aim of the Residential Tenancies Mandatory Conciliation Service (RTMCS) is for all sides to reach a fair and achievable solution through informal discussion. Unlike court where a decision is imposed...
Consumer Protection
Media release
18 May 2020
Heating appliances will soon be emerging from hibernation as cooler weather sets in, particularly with many of us working from home this winter. If you are using a gas heater, our colleagues at Building and Energy have issued a timely warning about the dangers of exposure to carbon monoxide, which can leak from faulty, poorly maintained or misused gas appliances. Carbon monoxide is known as the ‘...
Building and Energy / Consumer Protection
Media release
14 May 2020
If you’re a tenant who’s lost their job in the coronavirus crunch, you may be wondering how to afford what’s likely the household’s biggest weekly expense – the rent. To relieve some of the burden, the State Government has announced a $30 million residential rental relief scheme, which will see payments equivalent of four weeks’ rent up to a maximum of $2000 granted to landlords on behalf of...
Consumer Protection
Media release
07 May 2020
COVID-19 rent grant updates See the latest announcement on the Residential Rent Relief Grant Scheme for current eligibility and application details. More than 18,000 people have wanted to know how WA’s new rent relief scheme works, with hundreds having started their application, hoping for a grant covering four weeks’ rent up to $2,000. The State Government’s $30 million Residential Rent Relief...
Consumer Protection
Media release
05 May 2020
Keeping a roof over everyone’s head has never been more important as thousands of people suffer job losses due to the economic fall-out of COVID-19 coronavirus restrictions. New laws are now in place to ensure renters can stay in their homes and businesses won’t have to leave their premises, while recognising that landlords shouldn’t be unnecessarily burdened. The emergency residential tenancy...
Consumer Protection
Media release
30 Apr 2020
A Caversham real estate agency and its property manager have been fined a total of $12,000 by the State Administrative Tribunal for overcharging eight owners of Pilbara rental properties 132 times. Arcturus Nominees Pty Ltd , trading as Polaris Realty , was fined $8,000 and property manager Robyn Dale Staggard was fined $4,000 for failing to exercise due care, diligence and skill, breaching the...
Consumer Protection
Media release
30 Apr 2020

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