Tenant

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Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
Some laws set out considerations for regional areas, in particular areas above or below the 26th parallel, for example retail trading hours and residential tenancies. This map shows the location of the 26th parallel in Western Australia which is located at Shark Bay on the coast. Map indicating the...
Online resources
Tenancy concerns related to COVID-19 coronavirus? Visit the Residential Tenancies - COVID-19 response page for the latest information. If the tenant/s receive proper notice to end an agreement but refuse to leave, the lessor can seek a court order to end the agreement and take possession of the...
When a tenancy ends
Property investment promoters, or spruikers, invite people to their ‘wealth creation’ seminars, often for free, with the promise of investment tips or opportunities. They typically promote a property investment system or market a specific property development. The seminars are often promoted...
Buying a property
The lessor can ask a prospective tenant to complete an application form to help them assess the suitability of a tenant. A lessor can also look in a tenancy database . If they do they must let the prospective tenant know, in writing, which database they use and if they find any information. A...
Beginning a tenancy
During the 1970s and early 80s, joints in electrical cables in ceiling spaces of dwellings and buildings were often wrapped only in insulating tape. The insulating tape has dried out over time and may have fallen away, leaving the exposed ends of the cables. This is a serious risk to persons...
Electrical installations
Having electrical work done? Make sure you use a licensed electrical contractor whenever you have electrical work done. Having electrical work done brochure Don't D-I-Y (do it yourself) electrical work Doing your own electrical work or employing an unlicensed person to do it for you, is very...
Electrical installations
Residential park residents (tenants) are covered by a set of specific laws. If you are simply staying at a residential park for a holiday you are not covered by the same laws, however you still have general consumer rights. You are not covered by residential park laws if you are: on holiday; a park...
Site agreements
A security bond is a payment made in advance by a tenant to cover any costs for which the tenant may be liable at the end of the tenancy, such as damage to the property or chattels, outstanding water usage charges or unpaid rent. When a tenant pays the bond, the lessor must give a receipt on the...
Bonds
There are a number of notices designed to help the lessor, property manager and tenant/s deal with various issues. Only issue a notice after you have tried to negotiate the problem or dispute with the other person. Standard forms and notices When a notice is served, proper procedures must be...
Notices and condition reports

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Publications

Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Should all landlords be required to register with Consumer Protection? Possible options Introduce a compulsory register of all...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. How can we encourage landlords to offer tenants longer leases? Possible options Educate and encourage landlords to offer longer...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Should the Residential Tenancies Act safeguard a tenant's privacy? Possible options Educate landlords on best practice for...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Should a landlord have to give certain information to a tenant before a tenancy agreement is signed? Possible options Educate...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Does the Residential Tenancies Act (the RTA) balance tenant and landlord rights and reponsibilities fairly? Possible options...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Is there a better way to resolve tenancy disputes than going to court? Possible options Offer mediation as a first option. Allow...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Should claims on the bond be made easier for landlords and tenants? Possible options Allow either the landlord or the tenant to...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Should a landlord be allowed to sell or donate abandoned goods? Possible option Allow a landlord to sell or donate abandoned...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Should a tenant be allowed to terminate a fixed term tenancy agreement? Possible options Allow a tenant to end a fixed term...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Should the landlord be allowed to terminate a periodic tenancy agreement if the status of the tenant or the landlord changes?...
Consumer Protection
Consultations / public comment
01 Jul 2020

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Announcements

Wild weather across Western Australia has prompted Consumer Protection to issue advice to landlords and tenants about their rights and responsibilities when a rental property is damaged. Landlords and tenants are urged to make contact early and maintain open communication in the aftermath of extreme weather events such as storms, cyclones and flooding. Commissioner for Consumer Protection Lanie...
Consumer Protection
Media release
28 Feb 2020
UPDATE 20/04/2021: After Consumer Protection reported on the outcome of this case on 27 February 2020, Christina Cramphorn successfully applied for the judgement to be set aside on the basis that she was not present when the case was heard by the Rockingham Magistrates Court. A re-trial was held on 25 March 2021 and Ms Cramphorn again failed to attend and Magistrate Andretich accepted that she...
Consumer Protection
Media release
27 Feb 2020
Failing to lodge bonds on time and inaccurate record-keeping has resulted in a Karratha real estate agent being ordered to pay $24,069 in fines and costs by the Perth Magistrates Court. Peard Real Estate Karratha collected bonds from six tenants in the Karratha region between September 2017 and January 2018, but failed to lodge them within 14 days as required by the Residential Tenancies Act. The...
Consumer Protection
Media release
26 Feb 2020
With Commissioner for Consumer Protection Lanie Chopping Have you ever experienced an electric shock or tingling sensation in your home while touching a metal object like a bathroom tap? It could be a warning sign of a dangerous electrical fault that mustn’t be ignored. You should immediately report this to your electrical network operator, usually Western Power or Horizon Power, for further...
Consumer Protection
Media release
24 Jan 2020
Laws that cover renting of homes in Western Australia are being fully reviewed for the first time in more than a decade and Consumer Protection wants to hear from tenants, landlords and professionals who manage rental properties. Commissioner for Consumer Protection David Hillyard said a lot has changed since the last full review of the Residential Tenancies Act 1987 and he is encouraging the...
Consumer Protection
Media release
23 Dec 2019
With Commissioner for Consumer Protection David Hillyard It has been my position for a number of years that a small amount of damage to a wall, which can easily be repaired, is a small price to pay for ensuring the safety of children living in a rental home. Since 2001, on average, one child a year has died in Australia from toppling furniture with many more suffering serious injuries. I’m really...
Consumer Protection
Media release
11 Dec 2019
Our offices will be closed from Wednesday 25 December 2019 to Wednesday 1 January 2020. Normal services will return on Thursday 2 January 2020. For urgent enquiries please visit our contact page.
Corporate
Department News
04 Dec 2019
New laws supporting children’s safety have come into force for tenants who are now allowed to fix furniture to the walls of their rental home and the landlord can only object in limited circumstances. Changes to the Residential Tenancies Act aim to prevent injuries and deaths caused by furniture and electronic equipment such as TVs falling on top of young children. On average since 2001, one...
Consumer Protection
Media release
02 Dec 2019
A mum whose 15-month-old drowned in an unfenced backyard pool has joined Consumer Protection and Royal Life Saving Society WA to launch a start-of-summer pool safety campaign. Royal Life Saving WA CEO, Peter Leaversuch, says the latest National Drowning Report has some tragic statistics: “Last year, there were 16 child drowning deaths and over 200 non-fatal drowning incidents recorded in swimming...
Consumer Protection
Media release
01 Dec 2019
With Commissioner for Consumer Protection David Hillyard It’s been more than 10 years since Western Australia’s tenancy laws were reviewed and times have certainly changed. So, Consumer Protection is set to review the Residential Tenancies Act 1987 and we are going to want to hear from you. The high cost of owning a home means more people in WA are renting. Meanwhile people with investment...
Consumer Protection
Media release
14 Nov 2019

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