Tenant

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Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. For individual advice you can contact us . The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair...
About us
There can be many reasons why you might wish to leave a village – you may need to move to aged care, you may find that the village has become unaffordable, you may not like the new management, your family may move and you wish to move nearer to them or you may simply find that retirement village...
Leaving a retirement village
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
Some laws set out considerations for regional areas, in particular areas above or below the 26th parallel, for example retail trading hours and residential tenancies. This map shows the location of the 26th parallel in Western Australia which is located at Shark Bay on the coast. Map indicating the...
Online resources
Tenancy concerns related to COVID-19 coronavirus? Visit the Residential Tenancies - COVID-19 response page for the latest information. If the tenant/s receive proper notice to end an agreement but refuse to leave, the lessor can seek a court order to end the agreement and take possession of the...
When a tenancy ends
Property investment promoters, or spruikers, invite people to their ‘wealth creation’ seminars, often for free, with the promise of investment tips or opportunities. They typically promote a property investment system or market a specific property development. The seminars are often promoted...
Buying a property
The lessor can ask a prospective tenant to complete an application form to help them assess the suitability of a tenant. A lessor can also look in a tenancy database . If they do they must let the prospective tenant know, in writing, which database they use and if they find any information. A...
Beginning a tenancy
During the 1970s and early 80s, joints in electrical cables in ceiling spaces of dwellings and buildings were often wrapped only in insulating tape. The insulating tape has dried out over time and may have fallen away, leaving the exposed ends of the cables. This is a serious risk to persons...
Electrical installations
Having electrical work done? Make sure you use a licensed electrical contractor whenever you have electrical work done. Having electrical work done brochure Don't D-I-Y (do it yourself) electrical work Doing your own electrical work or employing an unlicensed person to do it for you, is very...
Electrical installations

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Publications

Safe Work Australia has created an easy to follow infographic to advise workplaces on the steps they should take if a worker comes down with a suspected or confirmed case of COVID-19.
WorkSafe
Information
23 Sep 2021
This bulletin has been SUPERSEDED by Tenants' bulletin issue 19 . Content has been updated due to changes to the requirements for viewings and open homes announced by the Premier on Sunday 26 April...
Consumer Protection
Bulletin
11 May 2020
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Consultations / public comment
17 Dec 2021
18 March 2020 Fire events in Australia and around the world involving the use of certain types of external wall cladding, highlight the need for tenants to be aware of their landlords' and real...
Consumer Protection
Bulletin
08 Apr 2020
28 February 2020 Consumer Protection is warning tenants to be aware of any electric shocks or tingles at their residential premises and ensure they are reported to their electrical network operator...
Consumer Protection
Bulletin
08 Apr 2020
18 February 2020 Let us know your throughts on renting in WA On Friday 20 December 2019, Consumer Protection released a consultation paper to commence the review of the Residential Tenancies Act 1987...
Consumer Protection
Bulletin
08 Apr 2020
Keep this guide handy to answer questions about your housing options as you age. What is a retirement village? These are managed residential complexes providing independent living accommodation for...
Consumer Protection
Guide / handbook
03 Feb 2020
30 January 2020 Pool safety - its everyone's responsibility When a property has a pool, spa or portable pool it’s important to ensure full compliance with safety requirements to prevent drowning...
Consumer Protection
Bulletin
08 Apr 2020
Fact sheets grouped for easy downloading We have combined all 15 fact sheets into one document to make downloading more convenient. Topics include: Before the tenancy Tenancy applications Landlord...
Consumer Protection
Consultations / public comment
13 Jan 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. This public consultation discussion paper follows the tenancy life cycle and explores potential issues that may arise at each...
Consumer Protection
Consultations / public comment
01 Jul 2020

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Announcements

If you’re a tenant who’s lost their job in the coronavirus crunch, you may be wondering how to afford what’s likely the household’s biggest weekly expense – the rent. To relieve some of the burden, the State Government has announced a $30 million residential rental relief scheme, which will see payments equivalent of four weeks’ rent up to a maximum of $2000 granted to landlords on behalf of...
Consumer Protection
Media release
07 May 2020
COVID-19 rent grant updates See the latest announcement on the Residential Rent Relief Grant Scheme for current eligibility and application details. More than 18,000 people have wanted to know how WA’s new rent relief scheme works, with hundreds having started their application, hoping for a grant covering four weeks’ rent up to $2,000. The State Government’s $30 million Residential Rent Relief...
Consumer Protection
Media release
05 May 2020
Keeping a roof over everyone’s head has never been more important as thousands of people suffer job losses due to the economic fall-out of COVID-19 coronavirus restrictions. New laws are now in place to ensure renters can stay in their homes and businesses won’t have to leave their premises, while recognising that landlords shouldn’t be unnecessarily burdened. The emergency residential tenancy...
Consumer Protection
Media release
30 Apr 2020
A Caversham real estate agency and its property manager have been fined a total of $12,000 by the State Administrative Tribunal for overcharging eight owners of Pilbara rental properties 132 times. Arcturus Nominees Pty Ltd , trading as Polaris Realty , was fined $8,000 and property manager Robyn Dale Staggard was fined $4,000 for failing to exercise due care, diligence and skill, breaching the...
Consumer Protection
Media release
30 Apr 2020
The McGowan Government has announced a new package to support tenants, landlords and the construction industry in the COVID-19 pandemic. The package adds to the McGowan Government's $1.7 billion stimulus and relief package for businesses and households impacted by the COVID-19 pandemic. It complements the introduction of a six-month freeze on rent increases, the moratorium on evictions from March...
Consumer Protection
Media release
23 Apr 2020
New laws introduced by the McGowan Government to establish a six-month moratorium on evictions for certain commercial tenancies in Western Australia and establish a mandatory code of conduct to assist with negotiations between landlords and tenants have now passed the WA Parliament. The aim of the legislation is to help small commercial tenants that are now in financial distress to survive the...
Consumer Protection
Media release
21 Apr 2020
A six-month moratorium on residential tenancy evictions will now become law, with legislation introduced by the McGowan Government passing the Western Australian Parliament. The new laws implement the decision of the National Cabinet and are designed to prevent tenants from having to move out or being made homeless during the COVID-19 pandemic. However, tenants can still have their leases...
Consumer Protection
Media release
21 Apr 2020
Urgent legislation to implement a range of measures to minimise financial impacts of the COVID-19 pandemic on tenants and landlords of both commercial and residential tenancies will be introduced into State Parliament this week. The Commercial Tenancies (COVID-19 Response) Bill 2020 will introduce a moratorium on evictions for small commercial tenancies and provide a range of other measures to...
Consumer Protection
Media release
14 Apr 2020
WA tenants are being urged by Consumer Protection to continue to pay their rent unless they are genuinely experiencing severe financial hardship. Landlords and agents are also encouraged to show compassion and to negotiate with tenants who may have lost their employment as a result of the COVID-19 coronavirus pandemic. The agency has receive a number of calls from concerned landlords who claim...
Consumer Protection
Media release
05 Apr 2020
While the situation with the COVID-19 pandemic is changing rapidly, we remain focussed on delivering our services while adhering to advice from Government to protect the health and safety of our staff and the wider community. The department is planning for a range of scenarios and endeavouring to ensure continuity of service. A number of functions can be performed remotely or by using our online...
Corporate
Department News
23 Mar 2020

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