Tenant

Topics

Smoke alarms and RCDs

RCDs Lessors must have two RCDs installed on the switchboard at their rental premises before it can be leased. Energy Safety has more detailed information about RCDs. Smoke Alarms In the case of a fire, toxic smoke, rather than heat and flames, is the most immediate threat to life. As many fires...
Security, safety, maintenance and entry rights
20 May 2014

Media statements

Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Sue Ellery MLC , Minister for Finance; Commerce; Women's Interests, Leader of the Government in the Legislative Council, are available from the Government Media Office page ...
About us
18 May 2014

Online resources

Consumer Protection provides a variety of online resources: Online complaint form – use this form for property related disputes and complaints regarding goods or services purchased in or from Western Australia WA ScamNet – profiles the most prevalent scams targeting Western Australians and provides...
Online resources
18 May 2014

What Consumer Protection does

Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. For individual advice you can contact us . The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair...
About us
18 May 2014

Moving out of a retirement village

There can be many reasons why you might wish to leave a village – you may need to move to aged care, you may find that the village has become unaffordable, you may not like the new management, your family may move and you wish to move nearer to them or you may simply find that retirement village...
Leaving a retirement village
04 May 2014

Consumer Protection office locations

WATCH
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
29 Apr 2014

26th parallel

Some laws set out considerations for regional areas, in particular areas above or below the 26th parallel, for example retail trading hours and residential tenancies. This map shows the location of the 26th parallel in Western Australia which is located at Shark Bay on the coast. Map indicating the...
Online resources
25 Apr 2014

Evictions

Tenancy concerns related to COVID-19 coronavirus? Visit the Residential Tenancies - COVID-19 response page for the latest information. If the tenant/s receive proper notice to end an agreement but refuse to leave, the lessor can seek a court order to end the agreement and take possession of the...
When a tenancy ends
23 Apr 2014

Property investment seminars

Property investment promoters, or spruikers, invite people to their ‘wealth creation’ seminars, often for free, with the promise of investment tips or opportunities. They typically promote a property investment system or market a specific property development. The seminars are often promoted...
Buying a property
08 Apr 2014

Rent applications and option fees

The lessor can ask a prospective tenant to complete an application form to help them assess the suitability of a tenant. A lessor can also look in a tenancy database . If they do they must let the prospective tenant know, in writing, which database they use and if they find any information. A...
Beginning a tenancy
29 Mar 2014

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Publications

Licence Reform program

READ
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020

COVID-19 relief grant will help pay rent debt - Tenants bulletin issue 24

17 December 2020 COVID-19 relief grant will help pay rent debt On 17 December 2020, the State Government announced an expansion of the Residential Rent Relief Grant Scheme . The phase three expansion...
Consumer Protection
Bulletin
22 Dec 2020

COVID-19 renting laws - how they affect long-stay tenants in caravan parks and tenants of residential parks - Residential parks bulletin issue 16

18 December 2020 In this issue: COVID-19 rent laws – how they affect you $600 to pay your power bill – apply for a household electricity credit Consumer Protection December to January office closures...
Consumer Protection
Bulletin
18 Dec 2020

Property management versus people management - Retirement villages bulletin 12

18 December 2020 Property management versus people management In this issue: Property management versus people management $600 to pay your power bill – apply for a household electricity credit...
Consumer Protection
Bulletin
18 Dec 2020

Changes to residential parks laws - greater clarity for all residents - Residential parks bulletin issue 15

2 November 2020 Changes to residential parks laws - greater clarity for all residents In this issue: The change to the definition of residential park Take our quick online survey Consumer Protection...
Consumer Protection
Bulletin
02 Nov 2020

Update on WA retirement village laws - Retirement villages bulletin 11

Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
17 Dec 2021

Changes to WA’s residential parks laws – what you need to know - Residential parks bulletin issue 14

15 October 2020 Changes to WA’s residential parks laws – what you need to know In this issue: Upcoming changes to WA’s residential parks laws How the changes will affect you When the changes are...
Consumer Protection
Bulletin
19 Oct 2020

Spontaneous ceiling collapse - Tenants bulletin 23

16 September 2020 Spontaneous ceiling collapse Imagine you are eating dinner or watching television and suddenly the ceiling caves in. This may sound far-fetched but unfortunately ceiling collapses...
Consumer Protection
Bulletin
16 Sep 2020

Protect yourself with a property condition report - Tenants bulletin 22

4 September 2020 Why would I need a property condition report? Property condition reports (PCRs) describe the condition of the property at a point in time and protect you from being held responsible...
Consumer Protection
Bulletin
04 Sep 2020

Asbestos regulators and information sources

READ
This document provides contact details for asbestos regulators and information sources.
WorkSafe
Brochure
17 Aug 2020

Pages

Announcements

Appliance safety in the spotlight as gas campaign heats up

Building and Energy campaign targets carbon monoxide hazards in the home Gas heaters should be regularly serviced by a licensed gas fitter Ensure adequate ventilation and awareness of carbon monoxide symptoms A new campaign is urging Western Australians to stay safe and warm this winter by having their gas heaters serviced and being aware of carbon monoxide risks. The campaign, by the State’s gas...
Building and Energy
Media release
22 Jul 2021

Commissioner's blog: Extra time to apply for rent relief

As the COVID-19 coronavirus pandemic continues to cast a shadow over our lives, there may be some Western Australians who are still struggling to stay afloat financially due to job losses or having their work hours reduced. Renters who are unemployed, or who have lost more than half their income, should know that the State Government’s Residential Rent Relief Grant scheme will now remain open...
Consumer Protection
Media release
08 Jul 2021

Commissioner's blog: Renters entitled to timely repairs

There’s no place like home, so when unexpected damage occurs to a rental property it’s important for tenants to be across their rights and know that they can come to us when issues aren’t fixed in a reasonable time. Regardless of whether damage to a rental property occurs due to wild weather or a structural issue, the landlord is legally responsible for necessary repairs and maintenance to bring...
Consumer Protection
Media release
01 Jul 2021

Rent relief grant scheme extended to help struggling tenants

Rent support or rent arrears grants on offer Scheme which has already supported thousands of tenants extended until December 31, 2021 Previous applicants can apply again The McGowan Government has extended the Residential Rent Relief Grant Scheme (RRRGS) to continue to assist tenants facing financial hardship due to COVID-19 to pay their rent. Applications for the existing scheme, which has so...
Consumer Protection
Media release
25 Jun 2021

Commissioner's blog: The lowdown on bond top-ups

As rents rise across Western Australia, many tenants may discover that in addition to paying more weekly rent, there is a further expense being asked of them. When rent is increased at a property, a landlord or property manager may request the tenant pay extra money to ‘top-up’ their security bond. How much a tenant is asked to pay will depend on how much their weekly rent has increased by. For a...
Consumer Protection
Media release
06 May 2021

Commissioner's blog: Renting with pets

Dogs and cats are like family members to many Western Australians, but it’s not always easy for an animal-loving tenant to find a pet-friendly landlord. Compounding this issue currently is WA’s tight rental market, with animal shelters reporting large numbers of pets being surrendered by renters unable to find a property willing to accommodate them. In WA currently, tenants wanting to keep pets...
Consumer Protection
Media release
22 Apr 2021

Scammers take advantage of tenants desperate to find a rental home

Tenants looking for rentals have lost thousands after responding to fake ads Recent victims are mothers who are now homeless and out of pocket People looking for rentals are urged to inspect the property before paying Tenants who are desperate to secure a rental property in the current tight market are being targeted by scammers with many thousands of dollars being lost and Consumer Protection...
Consumer Protection
Media release
09 Apr 2021

Commissioner's blog: Transitioning to normal tenancy laws

As the curtains close on Western Australia’s COVID-19 emergency period, we begin transitioning back to normal tenancy laws in which there is no longer a moratorium on rent increases and some evictions. While everybody adjusts to the changes, Consumer Protection has been fielding enquiries from landlords and tenants wondering about their rights and responsibilities when it comes to ending a...
Consumer Protection
Media release
31 Mar 2021

Tenants urged to seek advice and report unlawful evictions

Landlords and tenants encouraged to act and negotiate in good faith Tenancies must be terminated lawfully Tenants urged to report unlawful evictions Tenants and landlords are encouraged to contact Consumer Protection for advice about rental rights and responsibilities, particularly in relation to termination notices and evictions. After COVID-19 emergency rental laws ended 28 March 2021 and with...
Consumer Protection
Media release
29 Mar 2021

Applications open for new rent relief grants

Applications are open for grants helping WA tenants and landlords Up to $2,000 paid to landlords for future rent support Grants assist tenants struggling financially Applications are open under the Residential Rent Relief Grant Scheme to help tenants who are struggling financially meet rent payments. Renters who are facing a significant rent increase they are unable to afford can apply. However,...
Consumer Protection
Media release
02 Mar 2021

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