Tenant

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Online resources

Consumer Protection provides a variety of online resources: Online complaint form – use this form for property related disputes and complaints regarding goods or services purchased in or from Western Australia WA ScamNet – profiles the most prevalent scams targeting Western Australians and provides...
Online resources
18 May 2014

What Consumer Protection does

WATCH
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Consumer Protection's Year in Review reports The “Year in Review" reports offer a comprehensive overview of our activities and achievements in the financial year. Consumer...
About us
18 May 2014

Moving out of a retirement village

Resident contracts must outline the resident’s rights and responsibilities for when they want to leave a village. It will include: notice periods exit fees exit entitlements refurbishment requirements any other conditions Resident ending the agreement You have the right to a cooling-off period if...
Leaving a retirement village
04 May 2014

Consumer Protection office locations

WATCH
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
29 Apr 2014

26th parallel

Some laws set out considerations for regional areas, in particular areas above or below the 26th parallel, for example retail trading hours and residential tenancies. This map shows the location of the 26th parallel in Western Australia which is located at Shark Bay on the coast. Map indicating the...
Online resources
25 Apr 2014

Evictions

If the tenant/s receive proper notice to end an agreement but refuse to leave, the lessor can seek a court order to end the agreement and take possession of the premises. The order can be enforced with a warrant authorising a bailiff to evict them. If the Magistrates Court makes an order that the...
When a tenancy ends
23 Apr 2014

High-risk property investments

Certain property investment methods can carry significant risk, buyers should be wary of: Property investment seminars Property investment promoters, or spruikers, invite people to free 'wealth creation' seminars. They promise investment tips or opportunities to make money. They typically promote...
Buying a property
08 Apr 2014

Rent bidding, applications and option fees

WATCH
On this page: Advertising a home for rent Rent bidding Applying to rent a home Option fees Paying back the option fee Preparing to rent checklists There are rules to how a property is advertised and how applications are managed. Tenants should visit as many properties as they can to see which one...
Beginning a tenancy
29 Mar 2014

Unenclosed joints in insulated cables

During the 1970s and early 80s, joints in electrical cables in ceiling spaces of dwellings and buildings were often wrapped only in insulating tape. The insulating tape has dried out over time and may have fallen away, leaving the exposed ends of the cables. This is a serious risk to persons...
Electrical installations
27 Mar 2014

Use a licensed electrical contractor

Having electrical work done? Make sure you use a licensed electrical contractor whenever you have electrical work done. Having electrical work done brochure Don't D-I-Y (do it yourself) electrical work Doing your own electrical work or employing an unlicensed person to do it for you, is very...
Electrical installations
27 Mar 2014

Pages

Publications

Increase in rental scams during 2021 - Tenants bulletin 29

11 June 2021 Increase in rental scams during 2021 Scammers are targeting tenants, who are desperate to secure a rental property in the current tight market, with fake rental listings showing up on...
Consumer Protection
Bulletin
04 Dec 2023

Have your say on retirement village law reforms - Retirement villages bulletin 14

Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
14 Aug 2024

Reminder: Consultation period for 2021/2022 budget - Retirement villages bulletin 13

Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Bulletin
14 Aug 2024

How your landlord can correctly end a tenancy - Tenants bulletin 28

13 April 2021 How your landlord can correctly end a tenancy Western Australia's temporary changes to renting laws due to COVID-19 ended on Sunday 28 March 2021. From Monday 29 March 2021, the usual...
Consumer Protection
Bulletin
14 Aug 2024

End of rental moratorium - Tenants bulletin 27

1 April 2021 In this issue: Terminations and evictions after end of emergency rental laws Residential Rent Relief Grant Scheme Terminations and evictions after end of emergency rental laws The COVID-...
Consumer Protection
Bulletin
14 Aug 2024

Tenant chart 4 – Service of notice of termination for periodic tenancy agreements

READ
Tenants can use this flowchart to assist with managing notifications and date counting when notifying their landlord of the intention to end a periodic tenancy agreement. Related flowcharts: Lessor...
Consumer Protection
Information
04 Oct 2022

Homeless and emergency accommodation Western Australia

This publication contains contact details for organisations providing the following services: Counselling and suicide prevention Crisis care helpline 1800 199 008 Information and counselling for...
Consumer Protection
Information
07 Nov 2022

The rent relief grant and renting beyond the emergency period - Residential Parks bulletin issue 17

11 February 2021 In this issue: Two new phases of Residential Rent Relief Grant Scheme Future renting WA - Negotiating guide now available New phases of the Residential Rent Relief Grant Scheme...
Consumer Protection
Bulletin
04 Dec 2023

The rent relief grant and renting beyond the emergency period - Tenants bulletin issue 26

11 February 2021 In this issue: New phases of Residential Rent Relief Grant Scheme COVID-19: Future renting WA - Negotiating guide now available New phases of the Residential Rent Relief Grant Scheme...
Consumer Protection
Bulletin
04 Dec 2023

Future renting WA Negotiating guide

READ
It’s time to start talking about your renting future. In response to COVID-19, the Western Australian Government implemented a moratorium on some evictions and all rent increases, under the...
Consumer Protection
Guide / handbook
11 Jan 2021

Pages

Announcements

Changes to residential parks laws offer greater certainty

Gives tenants greater security and protection Ensures park rules are fair and reasonable Provides guidance and support for park operators Changes to improve the security of long-stay tenancy agreements and promote fair and transparent arrangements between park operators and tenants will come into effect on 31 January 2022. Long-stay tenancies can involve living in a caravan, mobile home or park...
Consumer Protection
Media release
27 Jan 2022

Landlord maintenance failures leaving rentals falling into disrepair

Consumer Protection is receiving numerous reports of sub-standard rental properties being leased to WA tenants from some private landlords.
Consumer Protection
Media release
09 Dec 2021

Surprise landlord visits on their tenants cause for concern

Reports of landlords and agents flouting laws with unannounced visits Warning for owners and agents to follow the legal procedures for visits Tenants urged to lodge complaints against offending landlords and agents Consumer Protection is concerned about reports of private landlords and property managers carrying out surprise visits on their tenants, calling on them to comply with their legal...
Consumer Protection
Media release
25 Nov 2021

Interior gas water heater installation puts family at risk – Danny Brian Langley

Outdoor gas hot water system incorrectly installed in an internal room Risk of potentially fatal exposure to carbon monoxide or fire Gasfitter ignored a rectification order but still unlocked the gas supply A Midvale family was exposed to potential fire and carbon monoxide risks after a licensed gas fitter installed an outdoor-only water heater inside their house and later removed the gas company...
Building and Energy
Media release
17 Nov 2021

Builder fined for fence removal without notifying neighbour – Tiberiu Laurentiu Diaconu

Building Services Board issues $1,000 fine Boundary fence removed without neighbour’s awareness or consent Builders are reminded of their responsibilities A Landsdale registered builder has been fined $1,000 for removing a rear boundary fence at a Balga site without notifying or obtaining consent from the neighbour, who was left without a back fence for several weeks. The Building Services Board...
Building and Energy
Media release
28 Oct 2021

New tenancy education project targets vulnerable communities

Tenancy toolkit uses imagery to assist visual storytelling of complex legal issues The aim is to improve the understanding of tenancy laws and processes Aboriginal and culturally linguistically diverse communities to be targeted A major effort to improve the understanding of renting rights in vulnerable communities has been launched with the release of a specially-designed educational toolkit...
Consumer Protection
Media release
22 Oct 2021

Electrical hazard reminder after baby’s close call

10-month-old made contact with live parts of a damaged power supply Parents urged to regularly check condition and location of electrical items RCDs do not protect against all electrical faults WA’s Director of Energy Safety is reminding parents to check the condition and location of electrical equipment at their homes after a baby was lucky to escape with only finger burns when he touched live...
Building and Energy
Media release
10 Sep 2021

Late lodgement of tenancy bonds results in fine for property agency (Tiapan Pty Ltd / L.J. Hooker City Residential)

Agency took up to five weeks to lodge bonds with the Bond Administrator Law allows lodgement within two weeks but no longer Property managers reminded to process bonds as soon as practicable Failure to lodge three tenancy bonds on time has resulted in an East Perth real estate agency being reprimanded and fined $2,500 by the State Administrative Tribunal. Tiapan Pty Ltd , trading as L.J. Hooker...
Consumer Protection
Media release
16 Aug 2021

Commissioner's blog: Renters have rights in bond disputes

Tenants and landlords don’t always see eye-to-eye over what constitutes “fair wear and tear” at the end of a tenancy, which may then lead to a disagreement over how the security bond is to be disbursed. Bond disputes have been one of the major issues Consumer Protection has been handling since the rent moratorium ended in March this year, with new figures revealing we have conciliated 206...
Consumer Protection
Media release
05 Aug 2021

Appliance safety in the spotlight as gas campaign heats up

Building and Energy campaign targets carbon monoxide hazards in the home Gas heaters should be regularly serviced by a licensed gas fitter Ensure adequate ventilation and awareness of carbon monoxide symptoms A new campaign is urging Western Australians to stay safe and warm this winter by having their gas heaters serviced and being aware of carbon monoxide risks. The campaign, by the State’s gas...
Building and Energy
Media release
22 Jul 2021

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