Tenant

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Contact Consumer Protection

Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. Our central contact number is 1300 304 054.
Contact Consumer Protection
04 Mar 2014

Use a licensed gas fitter

Make sure you use a licensed gas fitter whenever you have gasfitting work done. Gasfitting is a skilled technical trade requiring extensive training to become competent. Gasfitting not completed to the required standards is a serious safety hazard. In Western Australia, only licensed gas fitters...
Gas installations
26 Feb 2014

Rent receipts and records

WATCH
Tenants must be given receipts/records of any payments they make, unless rent is paid online or by an automated payment. Bond After the landlord/lessor has lodged the bond , the bond administrator will send a record of payment directly to the tenant/s. If the tenant does not receive the record from...
Rent and other payments
25 Feb 2014

Bonds forms

WATCH
Real estate agents and property managers You are required to lodge a security bond as an eTransaction via the BondsOnline system since 1 September 2016. Private lessors Residential bond lodgement, disposal and variation forms can be completed online. You only need to print and sign them before...
Bonds
25 Feb 2014

RCD fact sheet

All home sellers and landlords must ensure that residual current devices (RCDs) are installed in accordance with the Electricity Regulations to protect all power and lighting circuits. RCDs save lives RCDs cut the electricity supply instantly if a person touches a live part and receives a shock. By...
Residual current devices (RCDs)
24 Feb 2014

Rent to buy a property

Under a rent-to-buy scheme, the seller makes a rental agreement with the buyer at an above market rent rate. The buyer may only exercise the ‘option to buy’ at the end of the rental period if they can get the finance to pay the balance of the agreed purchase price and have complied with the terms...
Buying a property
24 Feb 2014

iRentWA

iRentWA is no longer supported or available for download from the app stores. Consumer Protection WA launched the iRentWA app in 2014 to help tenants and landlords manage their rental arrangements. We decided to retire the app due to a low user base, high maintenance cost and all information...
Renting tools
24 Feb 2014

Disposal of abandoned goods at a rental property

If you believe that the estimated sale value of the abandoned goods is less than it will cost you to remove the goods, store the goods for at least 60 days and sell the goods at public auction you can choose to dispose of the goods. Before you just dispose of the goods, you should be aware that the...
When a tenancy ends
24 Feb 2014

Storing abandoned goods from a rental property

If the estimated sale value of goods, including motor vehicles, caravans, trailers or boats, is more than it would cost for you to remove, store and sell the goods at public auction, you must store the goods immediately in a safe place and manner for at least 60 days. What you need to do when you...
When a tenancy ends
24 Feb 2014

Abandoned rental property and goods

Circumstances of abandonment The most common circumstances in which a tenant vacates a property and leaves goods behind are: tenancy has ended normally tenancy has been terminated by a court order tenant has been evicted by the bailiff tenant has abandoned the property owing rent tenant has been...
When a tenancy ends
24 Feb 2014

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Publications

Property settlement

READ
Property settlement fact sheet
Consumer Protection
Fact sheet
18 Apr 2018

residential tenancy laws - rent increases FAQ

READ
residential tenancy laws - rent increases FAQ
Consumer Protection
Information
18 Apr 2018

Department of Housing tenants

READ
Department of Housing tenants
Consumer Protection
Information
18 Apr 2018

Minimum levels of security - residential tenancy laws

READ
Minimum levels of security - residential tenancy laws
Consumer Protection
Guidance note
06 Apr 2020

Guide to new reforms for retirement villages

READ
Guide to new reforms for retirement villages
Consumer Protection
Guide / handbook
18 Apr 2018

Flowchart guides to time caps on recurrent changes (retirement villages)

READ
Flowchart guides to time caps on recurrent changes - residential premises permanently vacated BEFORE 1 April 2014 (retirement villages) Flowchart guides to time caps on recurrent changes -...
Consumer Protection
Fact sheet
03 Jul 2019

Major damage to your rental property - Information for landlords

READ
Landlords can get information about their rights and responsibilities from Consumer Protection. Common questions are answered below and contact details are on this factsheet. Common questions My...
Consumer Protection
Fact sheet
14 Apr 2019

Major damage to your rental property - Information for tenants

READ
Information for tenants Consumer Protection can help with renting questions – contact details are provided on this factsheet. Common questions The house has been destroyed. What happens to my lease?...
Consumer Protection
Fact sheet
14 Apr 2019

Pool safety and the rental property: Real estate bulletin issue 163 (November 2017)

24 November 2017 As summer approaches it’s time to consider if the pools and spas in rental properties conform to safety requirements. Pools and spas must be appropriately fenced according to the...
Consumer Protection
Bulletin
28 Nov 2017

Pool safety and your rental property: Landlord bulletin issue 16 (November 2017)

24 November 2017 As summer approaches it’s time to check that the pool or spa at your rental property conforms to safety requirements. The pool or spa must have appropriate safety barriers according...
Consumer Protection
Bulletin
28 Nov 2017

Pages

Announcements

Commissioner's Blog: No place for family violence

With Commissioner for Consumer Protection David Hillyard No place for family violence Did you know WA is second only to the NT when it comes to rates of family and domestic violence (FDV) and there were more than 50,000 reported incidents across the State in 2016-17? Sadly, family violence is a growing problem in our community and the abuse, whether physical or psychological, often occurs in...
Consumer Protection
Department News
29 May 2018

Reminder of electrical hazards when working in roof spaces

Building and Energy (formerly EnergySafety) and WorkSafe have issued a reminder on the importance of understanding and avoiding the electrical hazards in roof spaces, with new regulations coming into effect on Monday (14 May 2018). Director of Energy Safety Ken Bowron today cautioned homeowners to be mindful of the electrical hazards in roof spaces. “Homeowners may need to access the roof space...
WorkSafe
Media release
11 May 2018

Late bond lodgements result in $8,000 fine for real estate agency (Verse Property Group)

An East Victoria Park real estate agency has been fined $8,000 by the Perth Magistrates Court for the late lodgement of tenancy bonds to the Bond Administrator. Verse (Aust) Pty Ltd , trading as Verse Property Group , was also ordered to pay $505 in costs after pleading guilty on 2 March 2018 to charges of breaching the Residential Tenancies Act by failing to lodge eight bonds amounting to $12,...
Consumer Protection
Media release
08 Mar 2018

Smoke alarms in dwellings proposed for demolition

Western Australia’s Building Regulations 2012 require owners of residential dwellings to have compliant smoke alarms installed prior to the sale, transfer of ownership, rent or hire of the dwelling.
Building and Energy
Department News
20 Dec 2017

Tenancy law changes to support victims of domestic violence

Extensive tenancy reforms designed to support, not penalise, victims Removing barriers to support people to leave abusive relationships The McGowan Government will introduce proposed changes to tenancy laws aimed at supporting tenants who are victims of family and domestic violence in Western Australia. State Cabinet has approved amendments to the Residential Tenancies Act and the Residential...
Consumer Protection
Media release
19 Dec 2017

Renewed warning after another loss from WA property sale scam

Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in WA to be extra vigilant. In the latest case, the buyer of a Karrinyup property lost $20,000 after cyber criminals sent an email purporting to be from his real estate agent requesting the deposit be paid into a bank...
Consumer Protection
Media release
24 Nov 2017

Second conviction for property manager operating without a licence (Josephine Wei-Wei Liau / Emerald Property Management)

A Wandi property manager has been fined $5,000 by the Perth Magistrates Court for operating without a licence and a current triennial certificate. Josephine Wei-Wei Liau was also ordered to pay costs of $1,784 after being convicted on 20 November 2017 for holding herself out as a real estate agent and demanding and receiving monies in respect of services as an agent while unlicensed. Ms Liau was...
Consumer Protection
Media release
23 Nov 2017

Fire safety is a high-rise priority

Recent fire events in Australia and worldwide have highlighted the importance of fire safety in high-rise apartment buildings.
Building and Energy
Media release
02 Oct 2017

Huge loss from cyber-attacks targeting WA property industry

An urgent alert to the WA real estate and settlement industries, as well as to buyers and sellers of properties, has been issued by Consumer Protection after three recent cyber-attacks have resulted in almost $590,000 being stolen in property-related scams. In the worst case, an 83 year old property buyer in Perth’s western suburbs has lost $557,000 after the fraudsters intercepted email...
Consumer Protection
Media release
19 Sep 2017

eTransactions for tenancy bonds a winner

Renters, landlords and real estate agents in Western Australian have all emerged as winners as a result of the new electronic transaction process for lodging and returning tenancy bonds. Bonds Online was introduced by Consumer Protection in August 2015 where bonds could be electronically lodged with the Bonds Administrator. The system was further developed to provide for eTransactions – aimed at...
Consumer Protection
Media release
06 Sep 2017

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