Tenant

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Outdoor gas appliances

Portable outdoor appliances such as gas heaters and barbecues are ideal for use outdoors. However, these appliances can present a danger of carbon monoxide poisoning if used indoors or in semi-enclosed areas. Safe locations for using gas barbecues and gas patio heaters This brochure is designed to...
Gas appliances
05 Mar 2014

Servicing gas appliances

Gas appliances, after installation, become part of the house and tend to be neglected and forgotten until something goes wrong or they stop working as they should. Like other machines, gas appliances become inefficient, unreliable and may even pose a safety hazard if not serviced regularly. ' For...
Gas appliances
05 Mar 2014

Residential tenancy regulations review 2012

Status: Closed 17 May 2012 The Residential Tenancies Amendment Act 2011 was passed by the Western Australian Parliament in November 2011. The act will substantially amend existing tenancy obligations under the Residential Tenancies Act 1987 . The Act was the result of extensive research and...
Consultations
04 Mar 2014

Residential parks review 2012

Statutory review of the Residential Parks (Long-Stay Tenants) Act 2006 Status: Closed in late 2012 UPDATE: 2015 Statutory review report Background The Department of Commerce would like to thank everyone who provided feedback in response to the discussion paper for the residential parks review. A...
Consultations
04 Mar 2014

Media contacts

The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
04 Mar 2014

Consumer Protection legislation

The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
04 Mar 2014

Contact Consumer Protection

Call Consumer Protection Contact Centre on 1300 30 40 54 for information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation.
Contact Consumer Protection
04 Mar 2014

Use a licensed gas fitter

Make sure you use a licensed gas fitter whenever you have gasfitting work done. Gasfitting is a skilled technical trade requiring extensive training to become competent. Gasfitting not completed to the required standards is a serious safety hazard. In Western Australia, only licensed gas fitters...
Gas installations
26 Feb 2014

Rent receipts and records

WATCH
Tenants must be given receipts/records of any payments they make, unless rent is paid online or by an automated payment. Bond After the landlord/lessor has lodged the bond , the bond administrator will send a record of payment directly to the tenant/s. If the tenant does not receive the record from...
Rent and other payments
25 Feb 2014

Bonds forms

If a tenant does not have email or access to a computer, and they cannot use BondsOnline to lodge, make changes to, or release a bond, you can create a manual form for them to print and sign offline. Creating a manual form: Select the relevant form below and enter all the details. Press ‘Validate’...
Bonds
25 Feb 2014

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Publications

Advisory letter - Earthing of lighting points and luminaires

READ
This advisory letter is issued by the electrical contractor or electrician to the owner or occupier.
Building and Energy
Advisory note
14 May 2020

COVID-19 coronavirus and property access - an update - Tenants bulletin issue 19

11 May 2020 COVID-19 and property access – an update This bulletin supersedes tenant bulletin 18 issued on 6 April 2020. On 26 April 2020 Premier Mark McGowan and Health Minister Roger Cook announced...
Consumer Protection
Bulletin
11 May 2020

What to do if a worker has COVID-19

READ
Safe Work Australia has created an easy to follow infographic to advise workplaces on the steps they should take if a worker comes down with a suspected or confirmed case of COVID-19.
WorkSafe
Information
23 Sep 2021

COVID-19 coronavirus and property access - Tenants bulletin issue 18

This bulletin has been SUPERSEDED by Tenants' bulletin issue 19 . Content has been updated due to changes to the requirements for viewings and open homes announced by the Premier on Sunday 26 April...
Consumer Protection
Bulletin
11 May 2020

Proposed reforms to retirement villages legislation in WA - Consultation Regulatory Impact Statement 3 - Clarifying when the Retirement Villages Act 1992 (WA) applies

READ
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Consultations / public comment
14 Aug 2024

Fire cladding audit - Tenants bulletin issue 17

18 March 2020 Fire events in Australia and around the world involving the use of certain types of external wall cladding, highlight the need for tenants to be aware of their landlords' and real...
Consumer Protection
Bulletin
04 Dec 2023

Take urgent action on all shocks and tingles - Tenants bulletin 16

28 February 2020 Consumer Protection is warning tenants to be aware of any electric shocks or tingles at their residential premises and ensure they are reported to their electrical network operator...
Consumer Protection
Bulletin
08 Apr 2020

Residential tenancy law reforms - Tenants bulletin 15

18 February 2020 Let us know your throughts on renting in WA On Friday 20 December 2019, Consumer Protection released a consultation paper to commence the review of the Residential Tenancies Act 1987...
Consumer Protection
Bulletin
14 Aug 2024

Seniors housing options now and in the future

READ
In retirement, you may choose to downsize from your family home to a home that is better suited to your lifestyle changes. This guide provides a summary of some housing options that are available to...
Consumer Protection
Guide / handbook
30 Mar 2023

Pool safety - Tenants bulletin 14

WATCH
30 January 2020 Pool safety - its everyone's responsibility When a property has a pool, spa or portable pool it’s important to ensure full compliance with safety requirements to prevent drowning...
Consumer Protection
Bulletin
14 Aug 2024

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Announcements

Consumer Protection contact centre temporary closure

As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@demirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...
Consumer Protection
Department News
01 Feb 2021

More financial help to secure tenancies after moratorium ends

Fourth phase of rent grant scheme to soften the blow of expected rent increases Grants give tenants and landlords an incentive to continue current tenancies Strategy aims to reduce evictions and large rent increases after March 28, 2021 More financial assistance is being offered by the McGowan Government to tenants and landlords with the aim of securing current tenancies when the moratorium on...
Consumer Protection
Media release
31 Jan 2021

Commissioner's Blog – Conversation is key to future renting

Penny Lipscombe, Consumer Protection
Penny Lipscombe, Consumer Protection, by CP Media
With Commissioner for Consumer Protection Penny Lipscombe The clock is ticking on WA’s renting moratorium, which will see the ban on rent increases and some evictions being lifted when the COVID-19 coronavirus pandemic emergency laws expire on 28 March 2021. Consumer Protection is encouraging landlords and tenants to start a conversation now about what...
Consumer Protection
Media release
28 Jan 2021

Commissioner's blog: Win-win for COVID affected tenancies

Renters who have been doing it tough due to COVID-19 may have been worried about what happens when the moratorium on evictions and rent increases comes to an end on 28 March 2021. In some good news for those tenants and their landlords, the State Government has agreed to pay up to $4,000 off their rental debt under an expanded Residential Rent Relief Grant Scheme that is also aimed at keeping...
Consumer Protection
Media release
01 Jan 2020

Last chance for $2,000 grant to pay your rent

WA tenants and landlords who are struggling financially due to the COVID-19 coronavirus pandemic have one last chance to apply for a grant of up to $2,000 to go towards paying their rent this Christmas. Phase two of the WA Government’s Residential Rent Relief Grant Scheme (RRRGS) means that tenants who have lost their job as a result of COVID-19 and are suffering financial hardship can apply to...
Consumer Protection
Media release
23 Dec 2020

COVID-19 relief grants expanded to help pay tenants’ rent debt

COVID-19 rent grant updates See the latest announcement on the Residential Rent Relief Grant Scheme for current eligibility and application details. Grant funding to be re-purposed to pay 75 per cent of rent arrears to landlords Assistance to prevent evictions at the end of the COVID-19 emergency period To qualify, landlords must offer existing tenants a minimum six month agreement The McGowan...
Consumer Protection
Media release
17 Dec 2020

$6,000 fine for property manager who took money from agency trust account (Kylie Jo-Anne Thomas)

A property manager employed by a Mandurah real estate agency has been fined $6,000 and ordered to pay $400 costs by the Mandurah Magistrates Court for taking money from the agency’s trust account for her own purposes. Kylie Jo-Anne Thomas was convicted on 8 December 2020 of making unauthorised withdrawals from the trust account in breach of the Real Estate and Business Agents Act. In August and...
Consumer Protection
Media release
11 Dec 2020

Commissioner's blog: Second bite at rent relief

COVID-19 rent grant updates See the latest announcement on the Residential Rent Relief Grant Scheme for current eligibility and application details. Even though Western Australians are getting back on their feet post the COVID-19 coronavirus pandemic, there are some who are still struggling to make ends meet due to losing their jobs or suffering reduced hours at work. If you’re a tenant whose...
Consumer Protection
Media release
05 Nov 2020

Real estate agency and staff fined over tenancy bond and account failures (Beaufort Nominees Pty Ltd / Michael Johnson & Co / Benjamin Ryder / Sally Dooley / Daniella Sparta)

A Mount Lawley real estate agency, its supervising director and two staff members have been reprimanded by the State Administrative Tribunal (SAT) over the failure to lodge three tenancy bonds with the Bond Administrator as well as related irregularities found in the agency’s accounts. Beaufort Nominees Pty Ltd , trading as Michael Johnson & Co and Professionals Michael Johnson & Co at...
Consumer Protection
Media release
05 Nov 2020

Costly lesson for landlord over unlodged bond (Anthony Gerlando Scafidi)

The owner of a Wellard property has been fined $2,000 and ordered to pay $740 in costs for failing to lodge his tenants’ bond. At Rockingham Magistrates Court on 26 October 2020, Anthony Gerlando Scafidi pleaded guilty to breaching the Residential Tenancies Act 1987 following a prosecution by Consumer Protection. The law requires a security bond to be lodged with the Bond Administrator as soon as...
Consumer Protection
Media release
03 Nov 2020

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