Tenant

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The tenant should notify the landlord in writing about any non urgent repairs, detailing what needs to be repaired. The landlord does not have to fix items if they are items that were disclosed as not working before the tenancy agreement was entered into, or they are items which the tenant could...
Security, safety, maintenance and entry rights
Urgent repairs fall into two categories: essential services and other urgent repairs. A suitable repairer must be found within a reasonable timeframe. There are some times when a tenant may need to arrange for the repairer. Essential services Essential services are listed in the Residential...
Security, safety, maintenance and entry rights
The laws relating to rent increases vary and will depend on the type of tenancy: Periodic tenancy In a periodic tenancy (no pre-determined finish date) rent may not be increased within the first six months of the tenancy. After that, increases can occur at six-monthly intervals (but no sooner) and...
Rent and other payments
Although proceedings in the Magistrates Court are relatively informal, certain rules must be observed: Call the magistrate 'Sir' or 'Madam'. Stand up when it is your turn to speak or when you are spoken to by the magistrate and sit down when you or the magistrate have finished. Only one person is...
Having problems with renting a home?
Three information videos are available to help you understand the tenancy laws in WA. Part one: Getting started Part two: Moving in Part three: Ending a tenancy Are you a tenant in a family and domestic violence situation and need some assistance? Find out more about your options to leave or stay...
Renting tools
Arrive for the hearing on time or a little earlier. Let a court official know you are there, then go to the waiting room. Remain within hearing distance of the court room. If you are not there when your case is called, it could start without you and the magistrate might make an order which may not...
Having problems with renting a home?
Obvious maintenance and repair issues should be noted in the property condition report which is required to be completed by the landlord/lessor when the tenant moves into and out of the property. Tenants must keep the property reasonably clean and are expected to hand it back in a similar condition...
Security, safety, maintenance and entry rights
The magistrate usually conducts the hearing in the following way (except in the case of a Form 6 application for a bond dispute, where the owner always proceeds first): The applicant tells their story (evidence) and presents any documents in support of their case. Then the respondent questions (...
Having problems with renting a home?
Whether you win or lose in court may depend on whether you followed the correct procedures in handling the dispute from the beginning to the court stage, and how thorough you are in preparing your evidence. Make sure you have records of all notices, receipts and other relevant documents that will...
Having problems with renting a home?
Applications must be made to the court closest to the rented premises, unless the parties in the dispute agree to a different arrangement. Check with the court as to how this can be done. The address of the court where the hearing will take place is shown on a form, which will be sent to you. Court...
Having problems with renting a home?

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Publications

Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020
This advisory letter is issued by the electrical contractor or electrician to the owner or occupier to inform them that unenclosed joints were found and remedial work is to be carried out.
Building and Energy
Advisory note
14 May 2020
This is what an electrical safety certificate looks like. You should receive one from your electrical contractor within 28 days of the electrical work (other than repairs) being done.
Information
02 May 2014
Below is a sample complaint letter regarding a residential tenancy issue. Remember in some cases you will need to use a formal notice and follow the proper process for issuing a notice . Your name...
Consumer Protection
Template
21 Feb 2018
If you have a dispute and have not been able to resolve it directly or through conciliation, then going to the Magistrates Court may be the next step. Going to court is not necessarily expensive or...
Consumer Protection
Fact sheet
25 Jun 2020
Retirement Villages Amendment Bill 2012 (Bill 1)
Consumer Protection
Fact sheet
30 May 2014
Form 3 Notice as to Disposal of Goods Residential Tenancies Act 1987 (WA)
Consumer Protection
Form – notification
29 Jun 2017
Notice to former tenant as to disposal of goods (Form CP2) under the Residential Tenancies Act 1987 (WA)
Consumer Protection
Form – notification
11 Apr 2019
Form 1C Notice of Termination Residential Tenancies Act 1987 (WA) NOTE: This form is NOT to be used in respect of non-payment of rent
Consumer Protection
Form – notification
28 May 2014
NOTE : This form is ONLY to be used if notice of breach of the agreement to pay rent has NOT been given.
Consumer Protection
Form – notification
27 May 2014

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Announcements

A real estate agent has had his licence and triennial certificate cancelled by the State Administrative Tribunal (SAT) and is banned from holding a licence for five years after providing false information in his original application. Gary James Douglas of Tuart Hill was granted a real estate agent’s licence and triennial certificate on 16 January 2015 but action to have the licence cancelled was...
Consumer Protection
Media release
10 Dec 2015
With Acting Consumer Protection Commissioner Gary Newcombe When you think of Consumer Protection you might associate the agency with helping people who have bought products or services, however tenancy is a big part of what we do. Recently, a landlord who spent tenants’ security bonds, harassed a tenant and took too much rent money up front, was fined $24,000 after we prosecuted him. 37-year-old...
Consumer Protection
Department News
09 Nov 2015
A landlord who spent tenants’ security bonds, harassed a tenant and took too much rent money up front, has been fined $24,000 after Consumer Protection prosecuted him for breaching tenancy laws. 37-year-old Carl Raymond Olsen of Meekatharra, who owned and leased out a property in High Wycombe during 2013 and 2014, failed to appear at the Midland Magistrates Court to face charges on 27 October...
Consumer Protection
Media release
29 Oct 2015
A real estate agent has been reprimanded and fined $3,000 by the State Administrative Tribunal for failing to exercise due skill, care and diligence over the depositing and recording of payments from tenants. Chukwudi Nnamdi Ejindu , trading as Black Swan Real Estate of Landsdale, had accepted 13 cash payments from tenants between January 2013 and June 2014 and held them in his office safe. It...
Consumer Protection
Media release
22 Oct 2015
A Kalgoorlie real estate agency and its licensee have been reprimanded, fined $8,000 and the agent suspended from holding a licence and triennial certificate for nine months by the State Administrative Tribunal (SAT) after making an illegal withdrawal from the agency’s trust account. Vasad Pty Ltd , trading as Fyson & Associates , and its licensee Christopher Hugh Fyson faced disciplinary...
Consumer Protection
Media release
23 Sep 2015
Western Australian tenants will benefit from a new secure electronic transaction system for lodging bonds, which will make it quicker and easier for them to receive their security bonds back. Commerce Minister Michael Mischin said the 'BondsOnline' system would eliminate the need for paperwork, therefore reducing administration, data entry and printing costs to real estate agents and the State...
Consumer Protection
Media release
20 Aug 2015
With Commissioner for Consumer Protection Anne Driscoll In July 2014 Consumer Protection saw a growth in mould issues, raised mostly by tenants but also by landlords and property managers in WA. The seasonal spike, also seen in 2013, can be attributed to cooler, wetter weather and means we’re expecting similar figures around now and in the months up to October. Mould is a fungus that thrives on...
Consumer Protection
Department News
11 Aug 2015
A Sydney-based property management company has been fined a total of $9,000 by the Perth Magistrates Court after advertising properties for rent and managing them on behalf of their owners without being licensed in Western Australia, as well as failing to lodge two bonds with the Bond Administrator. H and Z Group Pty Ltd , trading as Asset HQ Property Management Specialists , had lodged an...
Consumer Protection
Media release
23 Mar 2015
A property manager working for a Shenton Park real estate agency has been banned permanently from working in the industry and fined $20,000 for making illegal withdrawals from the agency’s trust account. Jenelle Lee Maslin of Innaloo, who is a registered real estate sales representative, made 14 unauthorised withdrawals from the agency’s trust account amounting to almost $30,000 between January...
Consumer Protection
Media release
11 Mar 2015
Only four months after its official launch, Consumer Protection’s iRentWA smartphone app is proving extremely popular with WA tenants. So far the app has been downloaded by 4,175 iPhone and Android phone users, giving them essential information on tenancy laws and handy tools to help them manage their tenancy. Commissioner for Consumer Protection Anne Driscoll is confident the app will help...
Consumer Protection
Media release
29 Jan 2015

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