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A consumer who wants to make a claim about faulty goods or services against a supplier or manufacturer will usually need to show they obtained the goods or services from the supplier or manufacturer. The same applies to gift recipients. Businesses are understandably concerned to ensure claims made...
Receipts
Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks for a key to be cut to fit his door and shows...
Guarantees and warranties
What services are covered by the consumer guarantees? Services that you provide in the course of your business or professional activity, including not-for-profit services, that cost up to $100,000*, regardless of purpose or use. *post 1 July 2021 or $40,000 pre 1 July 2021 Which services are not...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. Acceptable quality is determined by what a reasonable consumer fully familiar with the goods would regard as...
Guarantees and warranties
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties

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Publications

Recently WorkSafe has seen scaffolding where damaged components and unsafe practices were used in the erection of the scaffold. These included broken connection lugs and components secured with wire...
WorkSafe
Bulletin
07 Apr 2017
Principals, contractors, subcontractors, and suppliers working in the building and construction industry should be aware that the remaining sections 7 and 20 of the Construction Contracts Amendment...
Building and Energy
Bulletin
24 Mar 2017
Process and time for adjudications under the provisions of the Construction Contracts (Former Provisions) Act 2004 as amended by the Construction Contracts Amendment Act 2016. This information...
Building and Energy
Fact sheet
28 Jul 2022
Articles on the Yuanda building products audit, paint adhesion to white set plaster, emergency plumbing repairs in remote Aboriginal communities, changes to the Construction Contracts Act, industry...
Building and Energy
Newsletter
12 Dec 2016
From 15 December 2016, important changes to the Construction Contracts Act 2004 (the Act) come into effect. These changes aim to improve the operation of, and access to, the rapid adjudication scheme...
Building and Energy
Bulletin
09 Dec 2016
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
08 Jan 2024
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
Application forms These application forms are for an electrician's training licence for an indentured apprentice. Electricians training licence for an indentured apprentice – R116 Form: Electricians...
Building and Energy
Form – application
01 Feb 2024
Application forms These applications are to be used for applicants undertaking training as a pre-apprentice. Electrician's training licence (for pre-apprenticeship) – R117 Form: Electrician's...
Building and Energy
Form – application
01 Feb 2024

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Announcements

World Plumbing Day is an international event that was launched seven years ago by the World Plumbing Council, and is now held every year on 11 March. On this day, government, industry and the community come together to celebrate all things plumbing, and recognise the important role plumbers play in protecting public health and safety, as well as the environment. Plumbing is vital to global health...
Building and Energy
Department News
08 Mar 2016
The State Government has announced reforms for building in bushfire-prone areas of Western Australia. The Department of Fire and Emergency Services has prepared a map which identifies the bushfire-prone areas across the State. A bushfire hazard assessment will be required for new homes in areas identified as bushfire-prone on the map. The assessment will determine the level of construction...
Building and Energy
Department News
07 Dec 2015
With Acting Consumer Protection Commissioner Gary Newcombe Are you planning home improvements? Perhaps a TV show like ‘The Block’ has inspired you to renovate. Consumer Protection has some important recommendations for you to consider before you hire tradespeople to carry out jobs at your property. Our top tip is NOT to pay large amounts of money for nothing in return. Recently we have issued...
Consumer Protection
Department News
27 Nov 2015
The AS/NZS 5601 drafts for comment have been released. The following draft amendments are available to download from the Standards Australia website : DR AS/NZS 5601.1:2013 Amd 2:2015 Gas Installations - General installations; and DR AS/NZS 5601.2:2013 Amd 1:2015 Gas Installations - LP Gas installations in caravans. The public comment period closes on 19 October 2015. Comments can be submitted...
Building and Energy
Department News
18 Aug 2015
With Acting Commissioner for Consumer Protection, David Hillyard Paying large amounts of money up front for nothing in return or hiring a tradesperson without a recommendation, or without seeing references or sighting previous good work are some of the mistakes Western Australians regularly make when having work carried out on their homes. In the last few months we have issued new warnings about...
Consumer Protection
Department News
26 Jun 2015
Working on or near energised electrical equipment (live work) is the leading cause of burns, shocks, serious accidents and fatalities for electricians. Energy Safety ’s Code of Practice for persons working on or near energised electrical installations sets out guidelines issued under the authority of Section 33AA of the Electricity Act 1945 (WA). WorkCover NSW has recently released an electrical...
Building and Energy
Department News
16 Jun 2015
Commerce Minister Michael Mischin has announced a package of regulatory reforms to help Western Australia’s building and plumbing industries save money and work more efficiently.
Building and Energy
Department News
31 Mar 2015
Users can now pre-register for free access to the 2015 edition of the NCC as it becomes available online and as a PDF from 1 February 2015 via the home page of the Australian Building Codes Board website www.abcb.gov.au .
Building and Energy
Department News
16 Dec 2014
On 12 August 2014, the Minister for Commerce, Hon Michael Mischin MLC announced that a Western Australian version of the model Work Health and Safety (WHS) bill would be introduced shortly into State Parliament. This will be in the form of a green bill, which will be released for a consultation period of three months. More information
WorkSafe
Department News
13 Aug 2014
The Building Commission Division of the Department of Commerce will be located at the Mason Bird Building in Cannington from 25 August 2014. We will be joining EnergySafety and WorkSafe at the Cannington building and are looking forward to providing you with a convenient and accessible ‘one stop’ location for a wide range of services. Limited services available on 22 and 25 August While the...
Building and Energy
Department News
21 Aug 2014

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