Tradesperson

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When goods fail to meet a guarantee , a consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair , replacement or refund , and can involve action for compensation or damages . Suppliers The supplier has to provide the remedy when goods do not meet...
Returns and cancellations
National licensing (NOLs) in Western Australia On 13 December 2013 the Council of Australian Governments (COAG) decided not to proceed with national occupational licensing. Status: Closed 30 September 2013 Information session A public information session on the current status of the national...
Consultations
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Call Consumer Protection Contact Centre on 1300 30 40 54 for information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation.
Contact Consumer Protection
Businesses and people working in certain industries must be licensed or registered with Consumer Protection. Abbreviations shown in brackets below represent the code for the type of licence. Motor vehicle industry Dealers (MD) Repairers (MR) Repair businesses (MRB) Salespeople (MS) Yard managers (...
Tradespeople
A consumer who wants to make a claim about faulty goods or services against a supplier or manufacturer will usually need to show they obtained the goods or services from the supplier or manufacturer. The same applies to gift recipients. Businesses are understandably concerned to ensure claims made...
Receipts
Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations

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Publications

Process and time for adjudications under the provisions of the Construction Contracts (Former Provisions) Act 2004 as amended by the Construction Contracts Amendment Act 2016. This information...
Building and Energy
Fact sheet
28 Jul 2022
Articles on the Yuanda building products audit, paint adhesion to white set plaster, emergency plumbing repairs in remote Aboriginal communities, changes to the Construction Contracts Act, industry...
Building and Energy
Newsletter
12 Dec 2016
From 15 December 2016, important changes to the Construction Contracts Act 2004 (the Act) come into effect. These changes aim to improve the operation of, and access to, the rapid adjudication scheme...
Building and Energy
Bulletin
09 Dec 2016
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
21 Sep 2020
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
Application forms These application forms are for an electrician's training licence for an indentured apprentice. Electricians training licence for an indentured apprentice – R116 Form: Electricians...
Building and Energy
Form – application
25 Jan 2023
Application forms These applications are to be used for applicants undertaking training as a pre-apprentice. Electrician's training licence (for pre-apprenticeship) – R117 Form: Electrician's...
Building and Energy
Form – application
25 Jan 2023
This application form is used to apply for a restricted electrical licence on completion of the refrigeration and airconditioning bridging course.
Building and Energy
Form – application
19 Jul 2019
This application form is for an electrician's licence to carry out electrical fitting work on completion of the Gap Training Program (Gap Training), which resulted in the issue of a Certificate III in Electrical fitting.
Building and Energy
Form – application
25 Jan 2023

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Announcements

With Acting Commissioner for Consumer Protection David Hillyard We're in a new financial year and Consumer Protection has considered previous complaint trends and emerging issues to help decide priorities for the 12 months ahead. It's not always possible to predict problems that will arise in the marketplace, however in a number of areas there are some obvious pointers we can act on. We call this...
Consumer Protection
Media release
01 Aug 2017
Canning Vale licensed plumbing contractor Richard James Palmer (PL7708) has been cautioned by the Plumbers Licensing Board (PLB) for negligence and incompetence.
Building and Energy
Media release
11 Jul 2017
Canning Vale man Nicholas Bradley Mason (PL7879 – suspended), trading as Mason Plumbing and Gas , has had his plumbing contractor’s licence suspended for three months by the State Administrative Tribunal (SAT) as a result of disciplinary action by the Plumbers Licensing Board (PLB).
Building and Energy
Media release
06 Jul 2017
Western Australian Building Commissioner Peter Gow today confirmed the Building Commission is broadening its audit of aluminium composite panels (ACPs) following the Grenfell Tower fire in London.
Building and Energy
Media release
04 Jul 2017
The June 2017 edition of Building Commission News is out now. Read the Building Commission News Edition 2/2017 – June 2017 The newsletter features articles on audit and compliance matters, industry updates, events, and links to new publications. If you didn't receive a copy of the newsletter, make sure you are signed up to receive our news and updates. Subscribe to news and updates
Building and Energy
Department News
13 Jun 2017
Carramar plumber James Raymond Hudson (PL5487) has been ordered to pay a $3,000 fine to the Building Commission and has had a condition placed on his licence by the Plumbers Licensing Board (PLB) as a result of the disciplinary action against him in May 2017. At the 29 May meeting the Board recommended the actions as a result of breaches of the Plumbers Licensing and Plumbing Standards...
Building and Energy
Media release
09 Jun 2017
Registered builder Anthony Clay trading as Mallee Tree Homes and Additions has accepted a fine of $5,000 and costs of $1,500 as a result of disciplinary action commenced by the Building Services Board in the State Administration Tribunal in April 2017. As a result of the proceedings, Mr Clay admitted that he had engaged in negligent conduct and harsh, misleading or deceptive conduct, in...
Building and Energy
Media release
31 May 2017
Building Commissioner Peter Gow has issued a public warning about the status of registered building contractor Contempo Group Pty Ltd (reg. BC14145). The Building Commission has been advised by Contempo Group’s director that the building contractor’s nominated building supervisor, Mr John Hewitt (reg. 14108) is no longer performing the role of nominated supervisor. The Building Commission has...
Building and Energy
Media release
22 May 2017
The April 2017 edition of Building Commission News is out now. Read the Building Commission News Edition 1/2017 – April 2017 The newsletter features articles on regulatory matters, electronic enablement initiatives, industry updates, events, and links to new publications . If you didn't receive a copy of the newsletter, make sure you are signed up to receive our news and updates. Subscribe to...
Building and Energy
Department News
13 Apr 2017
The Building Services Board has imposed a condition on the building contractor registration of Kalgoorlie builder Simon Pekovich Homes Pty Ltd (BC66114), trading as Amberley Homes .
Building and Energy
Media release
03 May 2017

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