Tradesperson

Topics

A consumer who wants to make a claim about faulty goods or services against a supplier or manufacturer will usually need to show they obtained the goods or services from the supplier or manufacturer. The same applies to gift recipients. Businesses are understandably concerned to ensure claims made...
Receipts
Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks for a key to be cut to fit his door and shows...
Guarantees and warranties
What services are covered by the consumer guarantees? Services that you provide in the course of your business or professional activity, including not-for-profit services, that: cost up to $40,000 (or any other amount set by the Australian Consumer Law in future), regardless of purpose or use; cost...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. The guarantee of acceptable quality Suppliers and manufacturers guarantee that goods are of acceptable quality when sold to a consumer. This means they guarantee the goods will be: safe, durable and free from defects; acceptable in...
Guarantees and warranties
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties

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Publications

Wood Pole Order 01-2009 issued to Western Power under Section 18B of the Energy Coordination Act 1994.
EnergySafety
Reports
12 Jun 2014
Building Commission Advisory Notes are published to provide technical and regulatory information for the building industry of Western Australia.
Building Commission
Advisory note
20 May 2014
A complete list of Building Commission Advisory Notes. Building Commission Advisory Notes are published to provide technical and regulatory information for the building industry of Western Australia.
Building Commission
Advisory note
07 Nov 2018
Building Commission Industry Bulletins are published to provide regular updates on legislative requirements for the building industry of Western Australia.
Building Commission
Bulletin
20 May 2014
Building Commission Industry Bulletins are published to provide regular updates on legislative requirements for the building industry of Western Australia.
Building Commission
Bulletin
20 May 2014
A complete list of the Building Commission's industry bulletins.
Building Commission
Bulletin
19 Mar 2019
Building and Energy, in conjunction with WorkSafe, has published new guidelines for safe management of high voltage electrical installations.
EnergySafety
Technical standards
21 Jan 2019
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015
For gas operatives and industry representative who wish to view the existing interpretations or request an interpretation of a specific code or standard requirement.
EnergySafety
Technical standards
21 Jan 2019
Generic or global variation or exemptions for domestic, commercial or mobile engine installations.
EnergySafety
Register
09 Nov 2018

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Announcements

If you are involved in the building and construction industry in regional Western Australia, you shouldn’t miss this important learning opportunity. Morning session – 9.00am to 12.30pm The Building Code of Australia (BCA) information session is a half day program in the morning covering future initiatives of the BCA; product certification and technical interpretation to common queries. This...
Building Commission
Event
11 Jan 2017
Formerly registered Wangara builder Jeffrey West (reg. BP101011 & BC100818 – both expired), the sole trader of Kameleon Homes, has been fined $15,000 and ordered to pay costs of $3,200 by the State Administrative Tribunal (SAT) as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
11 Jan 2017
Complete Ceilings and Renovations Pty Ltd (deregistered by ASIC) and its director Mark Edward Straw of High Wycombe have been fined a total of $242,700 as a result of prosecution action by the Building Commissioner.
Building Commission
Media release
21 Dec 2016
Salter Point man Mal Afrasiabi (BC6365 & BP6365 – expired), a director of the formerly registered Western Australian building company AFRA Construction Pty Ltd (BC12367 – expired) and trading as MAE Contractors (or MAE Constructions WA), has been successfully prosecuted by the Building Commissioner for registration and contractual offences.
Building Commission
Media release
21 Dec 2016
The December 2016 edition of Building Commission News is out now.
Building Commission
Department News
15 Dec 2016
Information about amendments to the Plumbers Licensing and Plumbing Standards Regulations 2000 (Plumbing Regulations) that came into effect on 14 December 2016.
Building Commission
Department News
14 Dec 2016
East Perth man Jon Valmont (alias Jon Marcel), trading as Marcel Roofing, has been successfully prosecuted by the Building Commissioner for registration and contractual offences he committed in contracting for and carrying out building work in Attadale in late 2013 and early 2014.
Building Commission
Media release
13 Dec 2016
Byford concreter Christopher Ronald Francis Gordon , trading as Flash Concrete , has been successfully prosecuted by the Building Commissioner for contractual offences he committed while contracting for building work at a Rivervale property in 2014 and a Bull Creek property in 2015.
Building Commission
Media release
12 Dec 2016
A new code of conduct for Western Australia's building and construction industry will be introduced to prevent anti-competitive behaviour, improve workplace safety and add to the suite of measures adopted by the State Government to ensure subcontractors are paid on time.
Building Commission
Department News
05 Dec 2016
Nicola Multari , the sole director and secretary of Tonic Homes Pty Ltd (BC 13741 – expired), and Barry Douglas Windsor (reg. BP11375 & BC11375 – expired), the nominated supervisor of Fremantle Building Company Pty Ltd , have been fined for misconduct in connection with building work at a White Gum Valley property in 2013.
Building Commission
Media release
01 Dec 2016

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