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A consumer who wants to make a claim about faulty goods or services against a supplier or manufacturer will usually need to show they obtained the goods or services from the supplier or manufacturer. The same applies to gift recipients. Businesses are understandably concerned to ensure claims made...
Receipts
Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks for a key to be cut to fit his door and shows...
Guarantees and warranties
What services are covered by the consumer guarantees? Services that you provide in the course of your business or professional activity, including not-for-profit services, that: cost up to $40,000 (or any other amount set by the Australian Consumer Law in future), regardless of purpose or use; cost...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. Acceptable quality is determined by what a reasonable consumer fully familiar with the goods would regard as...
Guarantees and warranties
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties

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Publications

On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
This application form is for an electrician's training licence for an Indentured apprentice.
Building and Energy
Form – application
18 Feb 2020
This application is to be used for applicants undertaking training as a pre-apprentice.
Building and Energy
Form – application
19 Jul 2019
This application form is used to apply for a restricted electrical licence on completion of the refrigeration and airconditioning bridging course.
Building and Energy
Form – application
19 Jul 2019
This application form is for an electrician's licence to carry out electrical fitting work on completion of the Gap Training Program (Gap Training), which resulted in the issue of a Certificate III...
Building and Energy
Form – application
19 Jul 2019
The following steps are recommended if you wish to appeal against an Inspector's Order issued to you by an Inspector (Electricity). Step one Contact the issuing inspector to clarify the issue...
Building and Energy
Information
30 Jul 2019
Explanatory notes Purpose of this document This document details the application and renewal processes for the designation of Inspectors (Electricity) in Western Australia. It also sets out the...
Building and Energy
Guide / handbook
13 Aug 2019
This document aims to assist people designated or applying to be designated as an Inspector (Electricity). It provides information on the categories of designation, the power and limitations of an Inspector (Electricity) under the Energy Coordination Act 1994 , and the standard of conduct that an Inspector (Electricity) is expected to maintain when carrying out their duties.
Building and Energy
Code of practice
30 Jul 2019
In April 2014, Guidelines were published for the safe management of high voltage electrical installations. The purpose of the document was to provide advice to ‘responsible persons’ for premises with...
Building and Energy
Fact sheet
13 Aug 2019

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Announcements

Canning Vale licensed plumbing contractor Richard James Palmer (PL7708) has been cautioned by the Plumbers Licensing Board (PLB) for negligence and incompetence.
Building and Energy
Media release
11 Jul 2017
Canning Vale man Nicholas Bradley Mason (PL7879 – suspended), trading as Mason Plumbing and Gas , has had his plumbing contractor’s licence suspended for three months by the State Administrative Tribunal (SAT) as a result of disciplinary action by the Plumbers Licensing Board (PLB).
Building and Energy
Media release
06 Jul 2017
Western Australian Building Commissioner Peter Gow today confirmed the Building Commission is broadening its audit of aluminium composite panels (ACPs) following the Grenfell Tower fire in London.
Building and Energy
Media release
04 Jul 2017
The June 2017 edition of Building Commission News is out now. Read the Building Commission News Edition 2/2017 – June 2017 The newsletter features articles on audit and compliance matters, industry updates, events, and links to new publications. If you didn't receive a copy of the newsletter, make sure you are signed up to receive our news and updates. Subscribe to news and updates
Building and Energy
Department News
13 Jun 2017
Carramar plumber James Raymond Hudson (PL5487) has been ordered to pay a $3,000 fine to the Building Commission and has had a condition placed on his licence by the Plumbers Licensing Board (PLB) as a result of the disciplinary action against him in May 2017. At the 29 May meeting the Board recommended the actions as a result of breaches of the Plumbers Licensing and Plumbing Standards...
Building and Energy
Media release
09 Jun 2017
Registered builder Anthony Clay trading as Mallee Tree Homes and Additions has accepted a fine of $5,000 and costs of $1,500 as a result of disciplinary action commenced by the Building Services Board in the State Administration Tribunal in April 2017. As a result of the proceedings, Mr Clay admitted that he had engaged in negligent conduct and harsh, misleading or deceptive conduct, in...
Building and Energy
Media release
31 May 2017
Building Commissioner Peter Gow has issued a public warning about the status of registered building contractor Contempo Group Pty Ltd (reg. BC14145). The Building Commission has been advised by Contempo Group’s director that the building contractor’s nominated building supervisor, Mr John Hewitt (reg. 14108) is no longer performing the role of nominated supervisor. The Building Commission has...
Building and Energy
Media release
22 May 2017
The April 2017 edition of Building Commission News is out now. Read the Building Commission News Edition 1/2017 – April 2017 The newsletter features articles on regulatory matters, electronic enablement initiatives, industry updates, events, and links to new publications . If you didn't receive a copy of the newsletter, make sure you are signed up to receive our news and updates. Subscribe to...
Building and Energy
Department News
13 Apr 2017
The Building Services Board has imposed a condition on the building contractor registration of Kalgoorlie builder Simon Pekovich Homes Pty Ltd (BC66114), trading as Amberley Homes .
Building and Energy
Media release
03 May 2017
The Building Services Board has imposed a condition on the contractor registration of Mount Hawthorn-based builder Turquoise Developments Pty Ltd (reg. BC14354), trading as Talbot Le Page Homes.
Building and Energy
Media release
26 Apr 2017

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