Travel agent

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Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair trading (businesses) motor cars scams ,...
About us
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
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Travel agents do not need a licence to operate in Western Australia. Travel and the Australian Consumer Law (ACL) Under the ACL, travel agents must provide accurate information to consumers and must also guarantee services are provided with due care and skill and are fit for their purpose. Agents...
Business tools
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
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The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Travel agent licence review Status: Closed Friday 4 October 2013 Consumer Protection is seeking community comment about whether specific laws for the WA travel industry should continue or whether the general laws are adequate. We have released a position paper and urge consumers and industry...
Consultations
Travel costs can be varied and expensive. There are a few tips you should consider before purchasing the travel. Checking terms and conditions is essential in any travel package, accomodation or insurance. Costs Published travel costs are subject to change, even if you have paid a deposit. This is...
Travel

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Publications

Commercial Tenancy (Retail Shops) Agreements Act 1985 Allocation of operating expenses for Non-standard Trading Hours
Consumer Protection
Fact sheet
30 May 2014
This guide provides information on the ACL for travel and accommodation businesses. This guide is relevant to you if your business: provides holiday accommodation provides travel; for example,...
Consumer Protection
Guide / handbook
09 Jan 2017
Paying proper attention to customer complaints is an essential part of a well-managed business operation. In fact, complaints can improve your efficiency and profitability. Why have a complaint...
Consumer Protection
Guide / handbook
06 Jan 2021
Agent authorised signatories form - Bonds
Consumer Protection
Form – registration
27 May 2014

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Announcements

Consumer Protection has been unable to secure refunds for more than 200 complainants who have paid over $200,000 between them for cheap flights or holiday deals from a Facebook travel agency. Affected consumers either could not get plane tickets for their desired dates or were asked to pay extra money and some flew to their destination but found they were not booked on return flights as expected...
Consumer Protection
Media release
04 Oct 2019
With Commissioner for Consumer Protection David Hillyard Did you know you’ll pay more when buying foreign cash at the airport than at any other location? Also debit or credit cards are usually the cheapest option for buying things overseas. Australian Competition and Consumer Commission (ACCC) research, to help us with foreign money purchase decisions, found: Consumers who bought USD200 in...
Consumer Protection
Media release
20 Sep 2019
With Commissioner for Consumer Protection David Hillyard Perhaps it’s the recent cold weather or maybe use of tax refunds but many Western Australians seem to be booking trips to tropical destinations – Consumer Protection has seen an increase in complaints from holiday-buyers. One example involves purchases of discount return flights – Perth to Bali for as low as $99 – via a travel agent on...
Consumer Protection
Media release
23 Aug 2019
The Department of Mines, Industry Regulation and Safety (DMIRS) is conducting a stakeholder satisfaction survey to invite feedback on our services and our role as a regulator. The results will help DMIRS focus on business areas and services that need performance improvements. If you subscribe to a DMIRS email newsletter or subscriber news service, you may be contacted by email and invited to take...
Consumer Protection
Department News
29 Apr 2019
The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018
Consumer Protection has issued advice to people travelling to Bali during the school holidays who may be affected by flight cancellations due to the latest volcanic eruption. Before leaving, passengers should check the terms and conditions of their ticket in the event of flight suspensions or cancellations and to review their travel insurance policies. Commissioner for Consumer Protection David...
Consumer Protection
Media release
29 Jun 2018
Tourists visiting Bali are being warned by Consumer Protection not to get involved in a card game gambling scam after a Perth man lost $200,000 to a gang of fraudsters. The 66 year old man from Baldivis got involved in the scam in October last year and lost the money over a three month period after also travelling to Johor in Malaysia and Manila in the Philippines. The scam began when the man was...
Consumer Protection
Media release
05 Mar 2018
Consumer Protection has issued advice to consumers who may be travelling to Bali for the school holidays while there is a risk of flight disruptions due to volcanic activity on the island. Before departure, travellers are urged to check the terms and conditions of their tickets in the event of flight suspensions or cancellations and to take out travel insurance policies that will cover them for...
Consumer Protection
Media release
21 Sep 2017
With Acting Consumer Protection Commissioner David Hillyard Avoid pre-holiday blues – buying travel tips The recent collapse of a Perth travel agent highlighted that some Western Australians were unaware there is no longer a licensing system for travel agents and that the associated compensation scheme does not exist anymore. Global Plus Holidays in Northbridge is now in liquidation. Up until...
Consumer Protection
Department News
02 Sep 2016
A wedding and event planning company has been fined $50,000 by the Joondalup Magistrates Court and five WA couples who were left out of pocket when it became insolvent have been awarded a total of $75,775 in compensation. Acceler8 Group Pty Ltd (in liquidation) , which traded as Bali D’Luxe , was convicted of five offences under the Australian Consumer Law of wrongly accepting payment and failing...
Consumer Protection
Media release
21 Jul 2016

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