Travel agent

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Consumer Protection office locations

WATCH
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
29 Apr 2014

Travel agents

Travel agents do not need a licence to operate in Western Australia. Travel and the Australian Consumer Law (ACL) Under the ACL, travel agents must provide accurate information to consumers and must also guarantee services are provided with due care and skill and are fit for their purpose. Agents...
Business tools
11 Mar 2014

Media contacts

The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
04 Mar 2014

Consumer Protection legislation

The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
04 Mar 2014

Travel agent licence review 2013

Travel agent licence review Status: Closed Friday 4 October 2013 Consumer Protection is seeking community comment about whether specific laws for the WA travel industry should continue or whether the general laws are adequate. We have released a position paper and urge consumers and industry...
Consultations
04 Mar 2014

Travel costs and insurance

Travel costs can be varied and expensive. There are a few tips you should consider before purchasing the travel. Checking terms and conditions is essential in any travel package, accomodation or insurance. Costs Published travel costs are subject to change, even if you have paid a deposit. This is...
Travel
20 Feb 2014

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Publications

Complaints: A guide for business

READ
Paying proper attention to customer complaints is an essential part of a well-managed business operation. In fact, complaints can improve your efficiency and profitability. Why have a complaint...
Consumer Protection
Guide / handbook
08 Sep 2017

Agent authorised signatories form - Bonds

READ
Agent authorised signatories form - Bonds
Consumer Protection
Form – registration
27 May 2014

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Announcements

DMIRS Annual Report released online

The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018

Advice for travellers affected by Bali flight cancellations

Consumer Protection has issued advice to people travelling to Bali during the school holidays who may be affected by flight cancellations due to the latest volcanic eruption. Before leaving, passengers should check the terms and conditions of their ticket in the event of flight suspensions or cancellations and to review their travel insurance policies. Commissioner for Consumer Protection David...
Consumer Protection
Media release
29 Jun 2018

Perth man loses $200,000 to card game gambling scam in Bali

Tourists visiting Bali are being warned by Consumer Protection not to get involved in a card game gambling scam after a Perth man lost $200,000 to a gang of fraudsters. The 66 year old man from Baldivis got involved in the scam in October last year and lost the money over a three month period after also travelling to Johor in Malaysia and Manila in the Philippines. The scam began when the man was...
Consumer Protection
Media release
05 Mar 2018

Consumer advice for travellers to Bali regarding the volcano alert

Consumer Protection has issued advice to consumers who may be travelling to Bali for the school holidays while there is a risk of flight disruptions due to volcanic activity on the island. Before departure, travellers are urged to check the terms and conditions of their tickets in the event of flight suspensions or cancellations and to take out travel insurance policies that will cover them for...
Consumer Protection
Media release
21 Sep 2017

Commissioner's Blog: Avoid pre-holiday blues – buying travel tips

With Acting Consumer Protection Commissioner David Hillyard Avoid pre-holiday blues – buying travel tips The recent collapse of a Perth travel agent highlighted that some Western Australians were unaware there is no longer a licensing system for travel agents and that the associated compensation scheme does not exist anymore. Global Plus Holidays in Northbridge is now in liquidation. Up until...
Consumer Protection
Department News
02 Sep 2016

Planner of Bali weddings to pay fines and compensation (Acceler8 Group Pty Ltd t/as Bali D’Luxe)

A wedding and event planning company has been fined $50,000 by the Joondalup Magistrates Court and five WA couples who were left out of pocket when it became insolvent have been awarded a total of $75,775 in compensation. Acceler8 Group Pty Ltd (in liquidation) , which traded as Bali D’Luxe , was convicted of five offences under the Australian Consumer Law of wrongly accepting payment and failing...
Consumer Protection
Media release
21 Jul 2016

Commissioner's Blog: Happy Holidays

Travel buying tips to avoid holiday hell The recent collapse of a travel agent business in WA and similar instances over East should send a warning to Australians looking to buy airfares and/or holiday accommodation. Consumers who had paid cash, in person or by direct bank transfer, for travel services lost their money when the agent failed to pass funds on to suppliers or cancelled booked travel...
Consumer Protection
Department News
01 Oct 2015

Urgent advice for ‘Sky Air Services’ customers

Customers of the Fremantle-based travel agency, Sky Air Services, are being urged to contact Consumer Protection with the agency experiencing financial difficulties. Ten customers of the agency have contacted Consumer Protection in recent days reporting that flights and accommodation booked by the agency on their behalf have not been paid for despite the customers making payments in full to the...
Consumer Protection
Media release
23 Jul 2015

Website warning – Travel Advisor Pro (TAP)

A travel accommodation website is listing properties for lease without the property owner’s permission, sparking fears that the site is run by scammers. WA ScamNet is currently investigating the origins and purpose of Travel Advisor Pro (TAP) traveladvisorpro.net but due to early indications that it is a scam, a decision has been made to issue an early warning to protect consumers from potential...
Consumer Protection
Alert
29 Jun 2015

Travel company fined $6,000 over phone sales (Beachbreak Holidays Australia Pty Ltd)

A Queensland-based travel company which failed to notify consumers of a cooling off period for phone sales was fined $6,000 and ordered to pay costs of $1,282 by the Perth Magistrates Court on 27 March 2015. Beachbreak Holidays Australia Pty Ltd , trading as Ezy Flights and Up’n’Go Travel , sold travel vouchers by cold calling consumers and offering discounted packages for flights and...
Consumer Protection
Media release
31 Mar 2015

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