Travel agent

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Travel agent licence review Status: Closed Friday 4 October 2013 Consumer Protection is seeking community comment about whether specific laws for the WA travel industry should continue or whether the general laws are adequate. We have released a position paper and urge consumers and industry...
Consultations
Travel costs can be varied and expensive. There are a few tips you should consider before purchasing the travel. Checking terms and conditions is essential in any travel package, accomodation or insurance. Costs Published travel costs are subject to change, even if you have paid a deposit. This is...
Travel

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Announcements

Consumer Protection has issued advice to people travelling to Bali during the school holidays who may be affected by flight cancellations due to the latest volcanic eruption. Before leaving, passengers should check the terms and conditions of their ticket in the event of flight suspensions or cancellations and to review their travel insurance policies. Commissioner for Consumer Protection David...
Consumer Protection
Media release
29 Jun 2018
Tourists visiting Bali are being warned by Consumer Protection not to get involved in a card game gambling scam after a Perth man lost $200,000 to a gang of fraudsters. The 66 year old man from Baldivis got involved in the scam in October last year and lost the money over a three month period after also travelling to Johor in Malaysia and Manila in the Philippines. The scam began when the man was...
Consumer Protection
Media release
05 Mar 2018
Consumer Protection has issued advice to consumers who may be travelling to Bali for the school holidays while there is a risk of flight disruptions due to volcanic activity on the island. Before departure, travellers are urged to check the terms and conditions of their tickets in the event of flight suspensions or cancellations and to take out travel insurance policies that will cover them for...
Consumer Protection
Media release
21 Sep 2017
With Acting Consumer Protection Commissioner David Hillyard Avoid pre-holiday blues – buying travel tips The recent collapse of a Perth travel agent highlighted that some Western Australians were unaware there is no longer a licensing system for travel agents and that the associated compensation scheme does not exist anymore. Global Plus Holidays in Northbridge is now in liquidation. Up until...
Consumer Protection
Department News
02 Sep 2016
A wedding and event planning company has been fined $50,000 by the Joondalup Magistrates Court and five WA couples who were left out of pocket when it became insolvent have been awarded a total of $75,775 in compensation. Acceler8 Group Pty Ltd (in liquidation) , which traded as Bali D’Luxe , was convicted of five offences under the Australian Consumer Law of wrongly accepting payment and failing...
Consumer Protection
Media release
21 Jul 2016
Travel buying tips to avoid holiday hell The recent collapse of a travel agent business in WA and similar instances over East should send a warning to Australians looking to buy airfares and/or holiday accommodation. Consumers who had paid cash, in person or by direct bank transfer, for travel services lost their money when the agent failed to pass funds on to suppliers or cancelled booked travel...
Consumer Protection
Department News
01 Oct 2015
Customers of the Fremantle-based travel agency, Sky Air Services, are being urged to contact Consumer Protection with the agency experiencing financial difficulties. Ten customers of the agency have contacted Consumer Protection in recent days reporting that flights and accommodation booked by the agency on their behalf have not been paid for despite the customers making payments in full to the...
Consumer Protection
Media release
23 Jul 2015
A travel accommodation website is listing properties for lease without the property owner’s permission, sparking fears that the site is run by scammers. WA ScamNet is currently investigating the origins and purpose of Travel Advisor Pro (TAP) traveladvisorpro.net but due to early indications that it is a scam, a decision has been made to issue an early warning to protect consumers from potential...
Consumer Protection
Alert
29 Jun 2015
A Queensland-based travel company which failed to notify consumers of a cooling off period for phone sales was fined $6,000 and ordered to pay costs of $1,282 by the Perth Magistrates Court on 27 March 2015. Beachbreak Holidays Australia Pty Ltd , trading as Ezy Flights and Up’n’Go Travel , sold travel vouchers by cold calling consumers and offering discounted packages for flights and...
Consumer Protection
Media release
31 Mar 2015
Overseas backpackers have been duped by a fake online advertisement offering fruit picking work and accommodation in Narrogin. Several travellers have contacted Consumer Protection and the Town of Narrogin after they attended a bogus address in the town that they thought was the office of an employment agent. They had responded to a Gumtree ad and paid about $200 each upfront. The scammer used...
Consumer Protection
Media release
21 Jan 2015

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