Travel agent

Announcements

WA travellers urged to pack some peace of mind

Western Australians are being encouraged to ‘pack some peace of mind’ when booking their next holiday. The campaign – an initiative of all Australian consumer protection agencies – has been timed to coincide with the ending of the licensing system for travel agents and the winding down of the associated consumer compensation scheme (Travel Compensation Fund). Commissioner for Consumer Protection...
Consumer Protection
Media release
25 Nov 2014

Consumer alert – Bali D’Luxe weddings insolvent

Weddings and event planning company Acceler8 Group Pty Ltd trading as Bali D’Luxe is insolvent, leaving WA couples out of pocket by tens of thousands of dollars. At least nine Bali D’Luxe customers have reported problems to Consumer Protection recently, including arriving in Bali to find out services had not been paid for and paying large amounts of money, then being unable to make contact with...
Consumer Protection
Media release
10 Oct 2014

WA travel industry deregulated

Licensing scheme for travel agents ends Travel Compensation Fund being wound down New industry accreditation scheme to protect customers Western Australia’s licensing system for travel agents ceases on 8 October 2014, in line with the national deregulation of the travel industry. The move comes at a time when travellers are increasingly buying travel online directly from airlines and...
Consumer Protection
Media release
07 Oct 2014

Consumer Protection on the move

After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014

REMOVED - Early closure for Consumer Protection this Friday, 26 September 2014

The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014

‘Bali Indulgence’ complainants urged to come forward

Update 26 August 2014: Victoria Police have now opened an investigation into travel business Bali Indulgence and owner Chivonne Betts. Consumer Protection has forwarded the complaints it received. New complainants should contact Victoria Police directly using the following details: Detective Tim Norton Phone: 03 9373 5240 Email: tim.x.norton@police.vic.gov.au Original Media Statement: Consumer...
Consumer Protection
Media release
22 Aug 2014

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