Travel agent

Announcements

Website warning – Travel Advisor Pro (TAP)

A travel accommodation website is listing properties for lease without the property owner’s permission, sparking fears that the site is run by scammers. WA ScamNet is currently investigating the origins and purpose of Travel Advisor Pro (TAP) traveladvisorpro.net but due to early indications that it is a scam, a decision has been made to issue an early warning to protect consumers from potential...
Consumer Protection
Alert
29 Jun 2015

Travel company fined $6,000 over phone sales (Beachbreak Holidays Australia Pty Ltd)

A Queensland-based travel company which failed to notify consumers of a cooling off period for phone sales was fined $6,000 and ordered to pay costs of $1,282 by the Perth Magistrates Court on 27 March 2015. Beachbreak Holidays Australia Pty Ltd , trading as Ezy Flights and Up’n’Go Travel , sold travel vouchers by cold calling consumers and offering discounted packages for flights and...
Consumer Protection
Media release
31 Mar 2015

Fruit pickers fall victim to employment scam

Overseas backpackers have been duped by a fake online advertisement offering fruit picking work and accommodation in Narrogin. Several travellers have contacted Consumer Protection and the Town of Narrogin after they attended a bogus address in the town that they thought was the office of an employment agent. They had responded to a Gumtree ad and paid about $200 each upfront. The scammer used...
Consumer Protection
Media release
21 Jan 2015

WA travellers urged to pack some peace of mind

Western Australians are being encouraged to ‘pack some peace of mind’ when booking their next holiday. The campaign – an initiative of all Australian consumer protection agencies – has been timed to coincide with the ending of the licensing system for travel agents and the winding down of the associated consumer compensation scheme (Travel Compensation Fund). Commissioner for Consumer Protection...
Consumer Protection
Media release
25 Nov 2014

Consumer alert – Bali D’Luxe weddings insolvent

Weddings and event planning company Acceler8 Group Pty Ltd trading as Bali D’Luxe is insolvent, leaving WA couples out of pocket by tens of thousands of dollars. At least nine Bali D’Luxe customers have reported problems to Consumer Protection recently, including arriving in Bali to find out services had not been paid for and paying large amounts of money, then being unable to make contact with...
Consumer Protection
Media release
10 Oct 2014

WA travel industry deregulated

Licensing scheme for travel agents ends Travel Compensation Fund being wound down New industry accreditation scheme to protect customers Western Australia’s licensing system for travel agents ceases on 8 October 2014, in line with the national deregulation of the travel industry. The move comes at a time when travellers are increasingly buying travel online directly from airlines and...
Consumer Protection
Media release
07 Oct 2014

Consumer Protection on the move

After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014

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