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Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information. Need to...
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Announcements

With Acting Commissioner for Consumer Protection David Hillyard Crowd funding is an increasingly popular way for people to raise money for a variety of causes using the internet. If an online crowd funding campaign is regarding a work-related or leisure-based project we see this as peer-to-peer lending. However, when the fundraising is for a charitable purpose Consumer Protection is interested...
Consumer Protection
Department News
13 Apr 2016
With Acting Commissioner for Consumer Protection David Hillyard If you buy a high-price ticket for a premium event on a yacht with a promise of champagne and caviar, you don’t expect to be served cheap wine and supermarket-bought frozen spring rolls on a fishing boat. This is one of the complaints received by Consumer Protection from ticket-buyers recently, however, headline acts not appearing at...
Consumer Protection
Department News
20 Jan 2016
The 9th of July 2015 was an ordinary day for busy mum-of-three Danielle Stubbs at her Woodvale family home. Her eldest daughter’s ‘Frozen’ microphone was not working and Danielle had unscrewed the battery compartment, removed the dead batteries and put them on the kitchen bench ready to take them with her to the shops so that she could buy replacements that matched. Each battery was only the...
Consumer Protection
Alert
15 Dec 2015
The latest annual Royal Life Saving Society drowning report found swimming pool drowning deaths have increased in Western Australia. Consumer Protection joins the campaign to highlight strong summer safety messages that NEED to be heard by the community. Acting Commissioner for Consumer Protection David Hillyard says while the words ‘sun’ and ‘swimming’ go hand in hand, ‘supervision’ and ‘safety...
Consumer Protection
Media release
10 Dec 2015
Consumer Protection WA welcomes legal action by the Australian Competition and Consumer Commission against a training provider that allegedly offered free laptops or iPads to vulnerable people in order to sign them up for supposedly Government-funded courses, which would in reality leave the person with a significant student debt. Following an investigation into the conduct of private colleges,...
Consumer Protection
Media release
26 Nov 2015
With Acting Consumer Protection Commissioner Gary Newcombe Due to their popularity at Halloween-time, I recently used my weekly Community News column to remind consumers to have their eyes open to the potential safety risk posed by short-term wear lenses that allow you to change your eye colour temporarily, or to display a fun pattern over your iris. This week a Facebook post by a mum in the UK,...
Consumer Protection
Department News
10 Nov 2015
Engineers Australia is hosting a free student night as part of Australian Engineering Week 2015.
Building Commission
Department News
15 Jul 2015
After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014
The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
The Commissioner for Consumer Protection has publicly released a list of 20 stores in WA which have been identified as selling dangerous unapproved USB plug-in chargers and adapters and warns their customers to carry out an urgent safety check. Product safety and regional officers from Consumer Protection, under the supervision of Energy Safety , have completed a two-week extensive search for...
Consumer Protection / EnergySafety
Media release
11 Jul 2014

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