Customer Service complaints and feedback

The Department of Commerce has produced a Customer Service Charter that sets out our obligations to you and what your rights are in relation to the services we offer.

To make a complaint or to provide feedback relating to the quality of customer service provided by the department, please complete the online form or complete and return the Customer Feedback Form.
 

Make a complaint or provide feedback to Commerce using our online form. http://bizline.commerce.wa.gov.au/feedback/public_form.cfm

If you have questioned a decision or action of the department, but feel that your complaint has not been properly dealt with, you have the right to seek an independent review by the Ombudsman. Further information can be found at the Ombudsman WA website.

Complaints and feedback on specific issues

To make a complaint or submit feedback on a specific issue, please contact the relevant division (where known) using the phone or email details below

By telephone

• Administration and Corporate feedback line - 1300 136 237
• Building Commission - 1300 48 90 99
• Consumer Protection - 1300 30 40 54
• EnergySafety - 6251 1900
• Labour Relations - 1300 65 52 66
• Industry and Innovation - 1300 136 237 
• WorkSafe - 1300 30 78 77

By email 
(Please include your name, contact information and enquiry)

• Building Commission
• Corporate
• Consumer Protection
• EnergySafety
• Labour Relations
  • Wages and other working conditions-related queries (Wageline)
  • Other general queries
• Industry and Innovation
• WorkSafe
• Online and web feedback

In person or by post

• Our office locations
• Metropolitan offices
• Regional offices