Aboriginal consumers - how to get help
Complaints and Problems
Consumer Protection can help with a range of consumer right issues such as:
- Renting / tenancy / landlord problems
- Your rights when shopping
- Motor vehicle (Cars, boats and motorbikes) / dealer / mechanic problems
- Tradespeople and services
- Charities, associations and clubs
- Product safety
Making a complaint
If your problem is not resolved quickly and easily, you can fill out the online complaint form.
If you have any troubles, and that’s ok lots of people do because it’s new or you are just unsure, you can Ask Us for some advice.
Product safety and recalls
If you have a product you think is unsafe and does not work how it should, contact Consumer Protection. Product safety regulation is a shared responsibility between the Australian Competition and Consumer Commission (ACCC) and the states and territories. More information about any recalls and product safety is available from Product Safety Australia website.
If a product is considered a safety risk to users, then the Government or supplier can 'recall' the product, meaning ask buyers to stop using it and return it. Recalls are published on the Recalls Australia website.
Serious recalls included:
- Samsung top loader washing machines - see our media announcement
- Decorative alcohol fuelled devices (Ethanol fireplaces and table top burners) - see our media announcement
- Takata airbag recalls
Motor vehicle repairers
Watch the video below to get some tips from Consumer Protection about your rights when dealing with motor vehicle repairers!
Aboriginal Community Education Officer, Ask Us and get in touch
If you or your family have a problem and wish to contact an Aboriginal officer, call 1300 304 054 or email.
Consumer Protection has Aboriginal Community Education Officers who work with the Aboriginal and Torres Strait Islander Communities in the Urban, Regional and Remote areas, with consumer issues.
Ask Us is our Aboriginal consumer education program. Our objective is to provide up to date and appropriate education to Aboriginal consumers in WA.
Stay safe online
Visit the eSafety Commissioner for plenty of advice and help for keeping safe online.
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