Funeral Pricing Code of Practice Consultation

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Draft Funeral Pricing Code

Consumer Protection is seeking industry and consumer views on the draft Funeral Pricing Code (the Code).

Status: CLOSED, 21 April 2022

Background

Recent investigations into the funeral industry have found a lack of price transparency on funeral goods and services (Australian Competition and Consumer Commission report (ACCC) and CHOICE investigation report). To address this, the State Government will be introducing a new code of practice for the funeral industry under the Fair Trading Act 2010 (WA) to improve how prices are provided to consumers.

The new Code will require funeral directors to provide prices for all funeral goods and services at their place of business and on their website (if they have one) to enable consumers to compare prices of various funeral goods and services without being required to engage with a funeral director. This will assist consumers to make more informed decisions about purchasing funeral goods and services.

Draft Funeral Pricing Code 

Industry and consumer views are sought on a draft Funeral Pricing Code of Practice which will require funeral directors to provide upfront and transparent prices for all funeral goods and services. This will enable consumers to compare prices of various funerals goods and services without being required to engage with a funeral director.

Draft Funeral Pricing Code document

We encourage you to take the time to read the draft Funeral Pricing Code in full and share your thoughts with us.

Read more and download the draft Funeral Pricing Code

Current consultation phase

The purpose of this consultation is to obtain industry and consumer feedback on the proposed requirements and to consider any practical implications before the new code commences.

Current recommendations

The draft Code provides that funeral directors must prominently display funeral information for goods and services supplied by the funeral director at each place of business and on their website (if they have one).

Funeral directors must also provide the following information to the person before entering into an agreement with a person for the supply of goods and services for a funeral:

  • The price of each of the particular goods and services that will be supplied to the person under the agreement;
  • The cost of any disbursements that will be payable by the person under the agreement;
  • The total amount payable under the agreement.

The Code has been based on requirements already in place in New South Wales (NSW) (Funeral Information Standard) to make requirements consistent for businesses operating interstate and/or nationally.

Have your say

Feedback on the Funeral Pricing Code will assist the Government in making a decision about whether any changes should be made to the Act.

Your written feedback can be submitted by:

Mail:
Draft Funeral Pricing Code consultation
Department of Mines, Industry Regulation and Safety
Consumer Protection Division
Locked Bag 100
EAST PERTH WA 6892

Email:
consultations@dmirs.wa.gov.au

Have your say

Please provide us your feedback by completing one of our short three (3) minute surveys about the draft Funeral Pricing Code.

Funeral industry survey  Consumers survey

Enquiries

Enquiries can be made by calling Consumer Protection Advice Line on 1300 30 40 54 or by email.

More information

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