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Funeral directors operating in WA must follow pricing and contract rules when offering funeral services.
A funeral director is a person who provides funeral goods and services in connection to providing a funeral.
Consumers must be able to easily access funeral prices, compare services and make better informed choices about burials and cremations.
Funeral directors must have available a list of funeral information, services, prices and packages to consumers in a way which is easy to read and understand under the Funeral Pricing Code.
A compliance checklist and a funeral price list template have been developed to help funeral directors meet the Funeral Pricing Code’s requirements.
A funeral director must:
The price list template shows an example of the funeral information required.
Funeral information means:
You must display prices for each of the funeral goods and services you supply that fall under the definition of ‘funeral information’ in the Funeral Pricing Code.
If you offer other goods and services, you can display the prices of these as well, however this is not a requirement.
You are required to provide itemised prices for all goods and services, this includes a basic package of the least expensive combination of essential goods and services. You must specify what goods and services are included in the basic package, including any supplied by a third party. An example could be a ‘no service, no attendance’ burial or cremation.
Yes. Prices of any funeral packages offered can also be displayed but must be in addition to the itemised price list of goods and services. This means a funeral package price list cannot be used in place of an itemised price list of good and services.
Yes. The Funeral Pricing Code does not require fixed pricing for each service. You can display your prices in several ways, for example, you can offer the viewing of the body at a flat rate within a certain timeframe or on a per hour basis with excess fees for viewing outside of business hours.
Only for any charges included in a basic package.
No. You are only required to display your own fees and charges for goods and service supplied.
It is optional for you to display fees and charges levied by third parties.
Before entering into agreement with a consumer you must provide the following:
You must provide the price of each type of coffin, casket or shroud supplied, or the price range for all coffins, caskets or shrouds you offer. For example, you could provide pricing information on the three top selling coffins and must then also provide a total price range for all coffins supplied.
Prices must be clearly visible to consumers.
A brochure or sign showing prices may also be displayed on the reception counter of each place of business.
If you have a website, your home page should display:
No. If you do not have a website, you do not need to create one. However, you must still display prices at each of your business locations. You must also provide your prices when meeting with potential consumers offsite (such as at a consumer’s home). If you create a website in the future, you will need to display pricing.
You can provide consumers with their pricing information digitally via email or by directing them to your website.
If the consumer does not have access to the internet you may need to supply a hard copy of the funeral information via post or in-person.
You can break down and display prices for transportation based on your business model e.g. a flat rate for set amount of kilometres (for example 70 kilometres) or alternatively set a fee per kilometre.
You are required to provide the total transport amount payable prior to entering into an agreement.
You must disclose the location of the mortuary or crematorium you use. If you do not own the facility, you must include the name of the owner or manager.
You must display details about how a body is to be transported prior to burial or cremation.
No. If the consumer requests the information prior to obtaining a formal quotation, then this must be provided within two business days or within another period agreed between the you and the consumer.
There is no ‘waiting’ period once you have provided the consumer with the prescribed information. They can be provided with a quote and enter into an agreement at any time after the information is provided.
Yes. A funeral director is someone who provides funeral goods and services in connection to providing a funeral. This includes organising funeral and death notices, and mortuaries facilities and/or services; supplying coffins, caskets or urns, memorials, transportation of deceased body and guests; granting a right of burial; carrying out a funeral service; and arranging the collection, transport, storage, preparation or embalming of bodies for the purposes of the burial or cremation of bodies.
No. The Funeral Pricing Code applies equally to all funeral directors operating in WA.
The Funeral Pricing Code does not make it a requirement for you to display a professional service fee, but you may choose to display the fee on their website or place of business.
Before entering into an agreement, it is a requirement for you to disclose the price of all goods and services to be supplied, including the professional service fee (if applicable).
If a funeral director has been found in breach of the Funeral Pricing Code, the State Administrative Tribunal (SAT) may make either or both of the following orders, under section 47 of the Fair Trading Act 2010 (WA), to:
Failure to comply with a SAT order may result in a maximum fine of $50,000.
Pre-paid funeral code provides some security to consumers investing in a pre-paid funeral contract. The code applies to pre-paid funeral contracts since 1 March 2021.
Any funds paid must be managed within secure investments under the name of the client, until they are required. Funeral directors must give consumers clear information, developed by the investment manager, about where any pre-paid funeral funds will be invested. Funds can only released after the recipient’s funeral has been carried out, as per the pre-paid funeral contract.
Funeral directors must:
Investment managers are restricted to:
If you have further queries in regards to the Funeral regulation, contact Consumer Protection on 1300 30 40 54 or by email