Continuing Professional Development (CPD) - real estate

The Continuing Professional Development (CPD) program’s learning activities are for real estate and business broking professionals.  CPD increases consumer protection and promotes consumer confidence in the real estate industry.

All real estate agents, sales representatives and property managers must comply with the requirements of the CPD program as set by legislation and failure to comply with the requirements may result in a penalty of up to $5000.

How many activities do I have to complete within each calendar year?

The CPD program operates on an annual cycle based on the calendar year (January – December).

If you have an existing licence/registration or were granted your licence/registration before 1 October in a calendar year, you must complete a total of 10 points by 31 December per calendar year. Three points must be gained from mandatory activities and seven or more points from elective activities.

What activities do I need to complete?

Information on approved activities and training providers are provided on the following pages:

Does Consumer Protection check if I have completed my CPD requirements?

Yes, compliance with the CPD program is checked after the end of each calendar year.

What happens if I don’t comply with the CPD legislation?

The requirements of CPD are prescribed by legislation and failure to comply may result in a penalty of up to $5000.

What happens if I don't meet 10 CPD points within each calendar year?

You may be:

  • issued with an infringement notice
  • prosecuted
  • suspended or have your licence/registration cancelled
  • unable to renew your licence

Requirements for new licences/registrations granted after 1 October in the current calendar year

You are not required to participate in CPD if you:

  • obtained a new Licence and Triennial Certificate for the first time between 1 October and 31 December of the current calendar year and you completed a prescribed examination for the grant of the licence in the 12 months immediately before the day on which the licence was granted; or
  • obtain a new Certificate of Registration (Sales or Property Management) granted for the first time between 1 October and 31 December of the calendar year; or
  • are granted an exemption by the Commissioner

How do I complete the CPD training?

A list of approved mandatory training providers is available from mandatory activities page - click on the ‘Training providers’ drop-down menu.

A list of approved elective activities is available from the elective activities page - click on the ‘Approved elective activities and training providers list’ drop-down menu.

How much does CPD cost?

The mandatory component of the CPD program is funded by Consumer Protection if participants have a current licence or registration at the time of attendance.

Participants are responsible for the cost of attending any elective course and mandatory catch-up courses.

How is my record updated?

Training providers are responsible for uploading CPD points to your record within 14 days of completing an approved CPD activity. If your record has not been updated, you will need to contact your training provider directly.

Do I need to keep a record of the CPD training?

Yes. You need to obtain a statement of attainment, a record of completion or a certificate of completion from your training provider. 

You may also find it useful to maintain your own CPD training log with details of each CPD activity completed, including the training organisation’s details, date of attendance, the course name, and the number of CPD points accrued.

How are the CPD points calculated?

Full details regarding the number of CPD points approved for elective and mandatory activities are available on the mandatory or electives pages.

Consumer Protection calculates the number of CPD points assigned to each approved CPD activity at differing rates per hour dependant on the training type and provider. 

For example, completing a course through a non-Registered Training Organisation accrues fewer points than attending a Consumer Protection approved training course conducted by a Registered Training Organisation (RTO).

A RTO is an entity whose scope includes courses relevant to the real estate or business broking industry. To operate as a RTO in Western Australia, an entity must be registered by the Training Accreditation Council (TAC).

Can I use excess CPD points I earn in one year towards the next year?

No, it is not possible to ‘carry over’ extra CPD points to a subsequent CPD period.

Can I claim CPD points for in-house training programs (Learning Category 4)?

Yes, if the training program has been approved.

If your agency is a Registered Training Organisation (RTO) or hired a RTO to provide the training, then one CPD point per hour can be claimed to a maximum of 7 elective points.  

Training conducted by agency staff or others (eg: non-registered training providers) would entitle you to one-half of a point per hour as outlined in the following paragraph.

You can only obtain a maximum of three points from learning Category 4 training each calendar year, unless you are in a remote location.  Remote participants can claim up to six elective points each calendar year from learning Category 4 activities.  Remote participants are those whose principal place of business lies outside a 100km radius of Perth, Kalgoorlie, Geraldton, Bunbury, Port Hedland, Broome, Karratha, Northam, Margaret River or Albany.

Can I claim CPD points by participating in online distance education?

Yes, all mandatory training providers have been approved to deliver the mandatory activities online.

You are no longer required to apply to Consumer Protection for CPD distance learning packages.

Remote and regional WA participants

Participants can now complete all of their CPD requirements online by contacting the relevant training provider for the course you want to complete.

Interstate participants licensed in Western Australia

You need to obtain your CPD points in Western Australia if your licence / registration was granted under the Mutual Recognition (Western Australia) Act 2001​ Act. For further information see the mutual recognition page. 

Licence holders from interstate may have the activities conducted in another state or territory under their respective CPD programs taken into consideration for the elective component of their WA licence / registration CPD requirements. If these activities have not been approved and are not listed on the Consumer Protection website, you can apply for an exemption after the activity has been completed.

To make an enquiry or apply for an exemption contact the CPD team by email. Applications are considered on a case-by-case basis and evidence of completion must be presented along with full details of the activity including subject matter and number of hours of training.

Interstate participants with an automatic deemed registration (ADR) to work in Western Australia

CPD required of Western Australian licensees does not apply to Real Estate and Business Agents operating with an automatic deemed registration (ADR). Agents required to undertake CPD under their home State licence must continue to meet those obligations.

Can I get an exemption from the CPD requirements?

Yes, in exceptional circumstances only and in the calendar year you require the exemption. We cannot accept applications for exemptions from previous years as the legislation requires applications to be submitted in the year the exemption is required.

You must apply in writing for a total or partial exemption from completing your annual CPD requirements and include evidence to substantiate your reasons.

For more information about applying for an exemption contact the CPD team by email.

Enquiries relating to a new licence or registration application or their renewal

The CPD Team can only provide responses relating to CPD matters regarding a current real estate licence or registration.

If your enquiry is about a new licence or registration or their renewal, please contact our Licensing Team by email or call 1300 304 064.

Who can I contact about the CPD program?

If you have any further questions about the CPD program please email or phone the Consumer Protection contact centre on 1300 30 40 54 (for the cost of a local call state-wide) 8.30am - 5:00pm weekdays.


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