Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants.  

For individual advice you can contact us.

The information on this website can help you with answer a question about:

• housing and accommodation
• shopping (consumers) and fair trading (businesses)
• motor cars
• scams, travelling conmen and unlicensed traders 
• unsafe products
• charities and associations
• licences and registrations
• making complaints

We may have to refer you to the agencies below for the following issues:

• Tenant vs tenant disputes: Circle Green Community Legal (the new home of Tenancy WA) (08) 6148 3636 or for country callers 1800 621 888.
• Telephone and internet services: Telecommunications Industry Ombudsman.
• Disputes with electricity, gas and water providers: Energy and Water Ombudsman Western Australia.
• Business names: Australian Securities and Investments Commission.
• Australian Business Numbers (ABNs): Australian Business Register.
• Commercial/retail leases: Small Business Development Corporation.
• First home owner grants: Department of Finance.
• Transfer duty: Department of Finance.

The Consumer Protection supporting fair and safe trading in WA guide has more contact details of other agencies who can assist if you are in a dispute with a business.