Announcements

Showing 226 - 250 of 1176 results
Consumer guarantees kick in if gift is faulty, unsafe or not as advertised ‘Change of mind’ not covered by the law, subject to the store’s returns policy Redeem gift cards as soon as possible in case retailer goes out of business WA consumers are being reminded about their rights should Christmas joy turn to disappointment when gifts end up being faulty, unsafe or not as described. In these...
Consumer Protection
Media release
22 Dec 2022
A new entrant into Perth’s fuel market has topped the list of the cheapest non-membership outlets in the Perth metropolitan area for 2022, in a year when high fuel prices broke all-time records. Atlas Fuel Kwinana offered Perth drivers an average price for regular unleaded petrol (ULP) of 165.7 cents per litre (cpl) throughout the year. The nearby Vibe Kwinana OPT came in second with 166 cpl and...
Consumer Protection
Media release
19 Dec 2022
With the warm summer months upon us, many families will spend more time outdoors and around water, so it is important to be aware of the risks to keep safe while having fun in the sun. Sadly 339 people have lost their lives to drowning in Australia this year, according to figures from Royal Life Saving Australia. Rivers and creeks accounted for 34 per cent of all drowning deaths, followed by...
Consumer Protection
Media release
15 Dec 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 14 December 2022), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl) to 185.3 cpl. Coles Express and 7-Eleven hiking by between 40-46 cpl up to 199.9 cpl; EG Ampol up to 195.9 cpl; BP up...
Consumer Protection
Media release
13 Dec 2022
Family and domestic violence (FDV) is an extremely serious issue in our community, so we need to make sure the right laws are in place to not only support victim-survivors, but to keep them and their children out of harm’s way. An estimated 24,000 Western Australians sought help from specialist homelessness services last year, with 41 per cent needing these services because they were experiencing...
Consumer Protection
Media release
08 Dec 2022
Improving engagement and service delivery for consumers with disability a high priority Empowering Consumers with Disability Forum provided an impetus for action Plan involves developing easier access to consumer information and resources The McGowan Government has embarked on an action plan with the major focus of improving the services available to consumers and tenants living with disability...
Consumer Protection
Media release
03 Dec 2022
With eRideables expected to be popular gifts this Christmas, shoppers are being reminded that while they are a fun way to get around, they are not toys and should not be used by anyone under 16 years of age. Consumer Protection and the Road Safety Commission have teamed-up with eRideable retailers ahead of the festive season in a bid to keep riders and the wider community safe. Retailers have...
Consumer Protection
Media release
02 Dec 2022
UFC tickets that contravene WA’s anti-ticket scalping laws may be cancelled Fans with tickets sold for more than 10 per cent profit risk being refused entry Advice for ticket holders who have purchased from unauthorised resellers Consumer Protection is warning ticket holders for the upcoming Ultimate Fighting Championship (UFC 284) event at Perth's RAC Arena who bought them from unauthorised...
Consumer Protection
Media release
01 Dec 2022
It can be disappointing missing out on tickets to a favourite artist or sports team. Some ticket buyers may even be willing to fork out hundreds of dollars extra to an online ticket reseller just to be able to go to the event. There is some good news for consumers and their wallets with the Australian Government introducing a new event ticketing standard to help ticket buyers make informed...
Consumer Protection
Media release
01 Dec 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 30 November 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents per litre (cpl) to 201.4 cpl. Coles Express hiking by up to 46 cpl up to 209.9 cpl; Ampol and EG Ampol up to 205.9 cpl; BP up to 203...
Consumer Protection
Media release
29 Nov 2022
Critical warning when using rechargeable batteries Number of fires caused by lithium-ion batteries rising sharply Think twice before buying rechargeable devices without original charger Take charge of your safety. That is the message for everyone buying or receiving a lithium-ion powered gift this Christmas. Consumer Protection is warning that lithium-ion battery chargers, and the way they are...
Consumer Protection
Media release
28 Nov 2022
Christmas is an exciting and magical time of year but the lead up to the big day can often be chaotic and stressful. With online shopping scams and delivery delays, Western Australian shoppers are urged to get on top of their Christmas shopping early to avoid disappointment. Online shopping is an easy and convenient choice to buy Christmas gifts, but Western Australian shoppers should be aware of...
Consumer Protection
Media release
25 Nov 2022
Agency and supervisor fined $7,000 each for failing their legal obligations Sales rep fined $2,000 after working for nine months without registration Reminder to real estate industry to be aware of their duties under the law A North Perth real estate agency, its supervisor and an unregistered sales representative have been fined a total of $16,000 by the State Administrative Tribunal (SAT) as a...
Consumer Protection
Media release
22 Nov 2022
National and state consumer laws will be consistent with automatic updates WA parliament has the option not to adopt changes if any concerns Amendments will benefit WA consumers and businesses National changes to consumer laws will be more easily and more quickly reflected in state laws with a new mechanism now being adopted. WA consumers and businesses will benefit greatly from the amendments to...
Consumer Protection
Media release
21 Nov 2022
Statutory Review will assess effectiveness of the special family and domestic violence provisions in tenancy laws Community consultation will determine if laws need fine-tuning Consultation begins with the 16 Days in WA campaign to end violence against women getting underway later this week Special provisions in tenancy laws aimed at helping renters in situations of family and domestic violence (...
Consumer Protection
Media release
20 Nov 2022
When you hire a tradesperson to undertake a home renovation or maintenance job, they might ask for a deposit upfront to confirm the booking or cover any materials they need to order. While tradespeople are legally allowed to ask for deposits, there are a few things we want consumers to know before paying them. A common issue reported to Consumer Protection is traders who demand large deposits –...
Consumer Protection
Media release
17 Nov 2022
Warning for children to avoid riding quad bikes during upcoming summer holidays Over a third of child drowning deaths in 2021-22 occurred in a swimming pool Portable pools, trampolines and gifts containing button batteries are other hazards As the weather heats up, many families are looking forward to spending more time outdoors and around water. Consumer Protection wants to help keep children...
Consumer Protection
Media release
15 Nov 2022
Funeral pricing will be publicly available to enable easy comparisons Grieving family and friends will know the total cost before a funeral is held Unscrupulous sales practices will be stamped out to stop overcharging New regulations are now in place that will result in funeral costs being clearer and making it easier for those grieving to make informed decisions at a difficult time. Funeral...
Consumer Protection
Media release
15 Nov 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 16 November 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents per litre (cpl) to 201.4 cpl. Coles Express hiking by up to 39 cpl up to 214.9 cpl; Ampol and Caltex/Puma up to 213.9 cpl; BP up to...
Consumer Protection
Media release
15 Nov 2022
Online shoppers urged to be vigilant as scammers expected to be active An additional 37 trading hours approved to make Christmas and Australia Day shopping more convenient 57 extra hours of trading between Labour Day in March this year and Australia Day next year Western Australian shoppers are being urged by the State Government to be cyber safe this Christmas by being vigilant to scams while...
Consumer Protection
Media release
10 Nov 2022
Australians are losing more money to scams than ever before, so taking a moment to consider whether there might be a scammer behind the next random phone call, text message or email you receive has never been so important. Empowering consumers to learn how to spot a scam is the focus of this year’s Scams Awareness Week (7-11 November 2022), hosted by the Australian Competition and Consumer...
Consumer Protection
Media release
10 Nov 2022
Being offered an extended warranty by a salesperson on new cars, whitegoods or electronics may be a familiar scenario to many shoppers, but it could be a waste of your money if you buy one. This is because the products we buy automatically come with a number of guarantees under our consumer laws, including a requirement that they be of acceptable quality and last a reasonable amount of time,...
Consumer Protection
Media release
04 Nov 2022
Serious concerns about tree lopper’s unethical and illegal business practices Demanding cash payment in full upfront and no receipt a warning sign Don’t deal with this rogue tree lopper with long history of bad behaviour Consumer Protection is issuing yet another public warning about the bad behaviour of a dodgy Perth tree lopper who has been the subject of numerous warnings and prosecution...
Consumer Protection
Media release
03 Nov 2022
High number of complaints and enquiries about extended warranties on new cars Similar issues reported on new whitegoods and electronics Shoppers reminded that guarantees under Australian Consumer Law are free As the busy Christmas shopping period approaches, Consumer Protection is urging Western Australians to avoid buying extended warranties on new products such as cars, whitegoods and...
Consumer Protection
Media release
01 Nov 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 2 November 2022), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl) to 198.5 cpl. Puma/Caltex and Ampol hiking by between 35-45 cpl up to 214.9 cpl; Coles Express, EG Ampol, 7-Eleven and...
Consumer Protection
Media release
01 Nov 2022

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