Announcements

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If you’ve got a spare room or investment property, you may be considering advertising the space for short-term renting to make some extra money. Or perhaps you’re a local travelling across WA, who’s on the look-out for somewhere to stay that’s different to what’s on offer from traditional accommodation providers. Whatever your motivation, it’s clear that Western Australia’s short-term rental...
Consumer Protection
Media release
17 Sep 2020
A Highgate business has been ordered to pay almost $11,000 in fines, costs and compensation after failing to lodge or return the bond money for three Leederville units. Newblack Nominees Pty Ltd , trading as Verandah Apartments , did not have a representative at Perth Magistrates Court on 4 September 2020 when it was sentenced for three breaches of the Residential Tenancies Act 1987 , which...
Consumer Protection
Media release
17 Sep 2020
The WaterMark Certification Scheme is a mandatory national scheme for plumbing and drainage products to ensure they are fit for purpose and appropriately authorised for use in plumbing and drainage installations.
Building and Energy
Department News
15 Sep 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 27 cents per litre (cpl) to 131.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 16 September 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, BP and Coles Express hiking by between 40-41 cpl up to 143.9...
Consumer Protection
Media release
15 Sep 2020
Many people worry about leaving their family with a large debt when they depart this world, so the option of paying for your funeral upfront before you need it has become increasingly popular in recent years. So popular in fact, there is currently estimated to be around $170 million in pre-paid funeral funds invested by funeral organisers in Western Australia awaiting the day they’re needed. WA’s...
Consumer Protection
Media release
10 Sep 2020
Key points Emergency period under Residential Tenancies (COVID-19 Response) Act 2020 extended to March 28, 2021 New Landlord Hotline phone advisory service available Rent relief grant and mandatory conciliation to continue The State Government will extend the moratorium on rent increases and other provisions until March 28, 2021 in an effort to preserve stability and certainty in the rental...
Consumer Protection
Media release
10 Sep 2020
Key points Emergency period under the Commercial Tenancies (COVID-19 Response) Act 2020 to be extended for six months Ongoing support for small commercial tenants experiencing COVID-19 hardship Small Business Commissioner and the State Administrative Tribunal will continue to offer free dispute resolution services during the emergency period The State Government is extending the emergency period...
Consumer Protection
Media release
10 Sep 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 28 cents per litre (cpl) to 132.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 9 September 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 41 cpl up to 145.9 cpl; Caltex Woolworths, BP...
Consumer Protection
Media release
08 Sep 2020
With their ornate design and intricate mosaic patterns, it’s hardly surprising that Turkish-style lamps are a popular decorative feature in many Western Australian homes. But just because they are beautiful, it’s important to remember that lamps are an electrical item that can pose a serious safety risk if they haven’t been approved for sale in Australia. Our colleagues at Building and Energy –...
Consumer Protection
Media release
03 Sep 2020
WorkSafe has commenced prosecution action against a plumbing company and a construction company over the drowning death of a plumber in 2018. Ryan and Melissa Pty Ltd – trading as Vivian Plumbing and Civil – has been charged with failing to provide and maintain a safe work environment and, by that failure, causing the death of an employee in circumstances of gross negligence. The maximum penalty...
WorkSafe
Media release
03 Sep 2020
Regional Express Airlines Limited (Rex) has agreed to review its refund policies and procedures to ensure ongoing compliance with the Australian Consumer Law (ACL) when flights are cancelled or delayed, as part of an enforceable undertaking agreed between Consumer Protection and Rex. The airline has agreed to modify some terms and conditions on its website that had the potential to mislead...
Consumer Protection
Media release
03 Sep 2020
Members of Perth’s Chinese community have lost more than $175,000 so far this year to phone scams after they were threatened with arrest or deportation unless they paid fees. There have been 17 reports from people who have been targeted by the scammers this year, with four victims claiming to have lost individual amounts of $30,000; $13,800; $71,500 and $60,000. In the latest case, the victim...
Consumer Protection
Media release
01 Sep 2020
The average price of regular unleaded petrol (ULP) is set to increase by 29 cents per litre (cpl) to 133.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 2 September 2020, most branded retailers are hiking their ULP price: Caltex Woolworths and Coles Express hiking by 41-43 cpl up to 145.9 cpl; BP up to 144...
Consumer Protection
Media release
01 Sep 2020
A new mandatory code of practice for Western Australia's prepaid funeral industry has been approved by the McGowan Government that aims to safeguard the estimated $170 million being held to pay for future funerals. The new code, which comes into effect on March 1, 2021, will ensure that the funds will be managed within secure investments under the name of the client until they are required...
Consumer Protection
Media release
31 Aug 2020
A Caversham electrician has been fined $10,300 after he failed to install an essential safety system at a Cloverdale house, which could have resulted in electrocution of the occupants. At Perth Magistrates Court, Anthony Michael Kiely (EW133300, EC10793) was also ordered to pay $535 in costs after pleading guilty to breaching WA’s electricity licensing regulations, following a prosecution by...
Building and Energy
Media release
27 Aug 2020
A motor vehicle dealer who sold on consignment has been disqualified from holding a licence for eight years, starting from 19 November 2020, after being convicted of deceiving owners about the sale price and failing to comply with laws relating to consignment sales. The State Administrative Tribunal (SAT) endorsed the Commissioner for Consumer Protection’s view that Mr Zeljko Grujin , the former...
Consumer Protection
Media release
27 Aug 2020
Fortune tellers have been gazing into crystal balls for centuries and remain a popular destination for people seeking guidance in their lives today. While many clairvoyants conduct their business with little controversy, in recent months Consumer Protection has become aware that scammers offering ‘psychic’ readings are ramping up efforts to extract money from unsuspecting shoppers at suburban...
Consumer Protection
Media release
27 Aug 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 30 cents per litre (cpl) to 134.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 26 August 2020, most branded retailers are hiking their ULP price: Caltex and Coles Express hiking by 41-42 cpl up to 145.9 cpl; Caltex Woolworths...
Consumer Protection
Media release
25 Aug 2020
Consumer Protection has issued advice for customers who are still owed money by student travel agency STA Travel Pty Ltd which has today gone into external administration. Since the start of the COVID-19 pandemic in March 2020, Consumer Protection has received 27 complaints against STA Travel. 15 consumers received full or partial refunds, 7 received credits and the remaining five were not able...
Consumer Protection
Media release
21 Aug 2020
The way we shop may have changed forever following the COVID-19 coronavirus pandemic. Life in lockdown meant cash transactions plummeted in favour of a number of contactless payment methods, including buy-now, pay-later schemes. Often described as the ‘modern-day lay-by’, buy-now, pay-later arrangements allow you to receive goods and then pay off the amount in instalments further down the track...
Consumer Protection
Media release
20 Aug 2020
An Innaloo tradesman has been fined $1,500 and ordered to pay almost $600 in costs after he falsely presented as a registered painter and carried out painting work that requires registration. Christopher Robert Larden did not appear at Armadale Magistrates Court on 4 August 2020 when he was sentenced for breaching WA’s building registration laws, which stipulate that only a registered painting...
Building and Energy
Media release
19 Aug 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 132.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 19 August 2020, branded retailers are hiking their ULP price: Coles Express hiking by up to 41 cpl up to 145.9 cpl; Caltex and Caltex Woolworths up...
Consumer Protection
Media release
18 Aug 2020
Every building services practitioner who intends to apply for or renew their registration must satisfy the Building Services Board (the BSB) that they are a fit and proper person. This is a legislative requirement, set out in section 17(1)(c) of the Building Services (Registration) Act 2011 (the BSRA). The BSB has a policy that outlines how the fitness and propriety of a building services...
Building and Energy
Department News
17 Aug 2020
A WorkSafe proactive inspection program looking at safety issues in commercial kitchens in various workplaces has raised some concerns.
WorkSafe
Media release
14 Aug 2020
Consumers seeking the services of a patio installer are warned to beware of a man who advertises via Facebook Marketplace. Nicholas (Nick) Kay of Forrestdale, trading as Better Priced Patios (unregistered) , has taken deposits totalling $18,120 from eight people since October 2019 for the construction of seven patios and a carport, but has failed to carry out the work or provide any refunds. The...
Consumer Protection
Media release
13 Aug 2020

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