Announcements

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The Costco fuel outlet at Perth Airport will now be required to report its prices to FuelWatch when new regulations come into effect tomorrow. Previously, the member-based fuel retailer was exempt as the Petroleum Products Pricing Act 1983 (WA) did not cover fuel sales when there is an existing agreement between the customer and the fuel retailer. The law has been changed so Costco cannot claim...
Consumer Protection
Media release
09 Apr 2020
Western Australians are warned to be on high alert for unsolicited SMS or social-media messages urging them to inject money into a fraudulent scheme disguised as an investment opportunity. Consumer Protection is aware of an investment scam circulating in the WA community that claims almost $22 million can be unlocked from an international account if the recipient pays part of the $500,000...
Consumer Protection
Media release
08 Apr 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 18 cents per litre (cpl) to 111.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 8 April 2020, most branded retailers are hiking their ULP price: Caltex hiking by 34 cpl to 123.9 cpl; BP, Caltex Woolworths and 7-Eleven to 119.9...
Consumer Protection
Media release
07 Apr 2020
A real estate agency manager recently jailed for fraud has been ordered to pay $10,000 in fines and costs for taking more than $220,000 of clients’ money from trust accounts. At Perth Magistrates Court on 18 March 2020, Jason John Vecchio pleaded guilty to 15 breaches of the Real Estate and Business Agents Act for unauthorised withdrawals and mismanagement of the trust accounts in 2015. Mr...
Consumer Protection
Media release
06 Apr 2020
WA tenants are being urged by Consumer Protection to continue to pay their rent unless they are genuinely experiencing severe financial hardship. Landlords and agents are also encouraged to show compassion and to negotiate with tenants who may have lost their employment as a result of the COVID-19 coronavirus pandemic. The agency has receive a number of calls from concerned landlords who claim...
Consumer Protection
Media release
05 Apr 2020
Joint statement – Department of Mines, Industry Regulation and Safety (Building and Energy) and Department of Fire and Emergency Services ​Western Australians are being asked to take simple steps to protect themselves against home fires as more people stay home to help manage the COVID-19 pandemic.​ The number of home fires started by lithium-ion batteries continues to rise with 11 fires this...
Building and Energy
Media release
03 Apr 2020
The City of Armadale has had a fine increased by $80,000 over a 2014 incident in which a member of the public was seriously injured when struck by a front-end loader at a waste disposal site. The City was fined $30,000 (plus costs) in April 2018 over the incident after being charged with failing to provide and maintain a safe workplace. WorkSafe appealed the penalty in a Single Judge Appeal and...
WorkSafe
Media release
03 Apr 2020
With Commissioner for Consumer Protection Penny Lipscombe Fitness fanatics may be left wondering what will happen to their gym memberships with ‘non-essential’ services like gymnasiums now shutdown around the country as part of the State and Federal Governments’ continuing efforts to curb the spread of COVID-19 coronavirus. Consumers might be wondering whether they are still required to pay...
Consumer Protection
Media release
02 Apr 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 15 cents per litre (cpl) to 115.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 1 April 2020, most branded retailers are hiking their ULP price - Caltex hiking by 33 cpl to 129.9 cpl, BP to 126.9 cpl, 7-Eleven to 125.9 cpl,...
Consumer Protection
Media release
31 Mar 2020
The spread of COVID-19 coronavirus around the world has created a worrying and confusing time for many - holidaymakers are wondering about cancelling trips abroad, while panic-buying has even turned the weekly grocery shop into a daunting task. Concerned consumers have come to us with numerous enquiries about their rights, so we thought it timely to release a list of Frequently Asked Questions...
Consumer Protection
Media release
26 Mar 2020
The COVID-19 coronavirus Consumer Protection FAQ page provides detailed information on a range of situations arising from the impact of the COVID-19 coronavirus. It covers common questions relating to shop opening times, event tickets, travel, housing and accommodation. The information is relevant to consumers, shop owners, event organisers, tenants and lessors/landlords.
Consumer Protection
Alert
25 Mar 2020
A Sorrento electrician has been fined $15,000 for incorrect wiring that caused parts of a Duncraig home to become live with dangerous levels of electricity for 17 days. Rex Percy Hickman (EW162783) did not attend Joondalup Magistrates Court on 6 March 2020 when he was convicted of breaching WA’s electricity licensing regulations and also ordered to pay costs of $766. The court was told that an...
Building and Energy
Media release
25 Mar 2020
The Employment impacted by the COVID-19 coronavirus page of the Wageline website provides detailed information for state system employers and employees on employment obligations and entitlements relevant to a range of situations arising from the impact of the COVID-19 coronavirus. This information is relevant to employers and employees in the WA state industrial relations system - sole traders,...
Labour Relations
Department News
25 Mar 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 13 cents per litre (cpl) to 125 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 25 March 2020, most branded retailers are hiking their ULP price - Caltex hiking by 33 cpl to 137.9 cpl, 7-Eleven to 135.9 cpl, Caltex Woolworths and...
Consumer Protection
Media release
24 Mar 2020
While the situation with the COVID-19 pandemic is changing rapidly, we remain focussed on delivering our services while adhering to advice from Government to protect the health and safety of our staff and the wider community. The department is planning for a range of scenarios and endeavouring to ensure continuity of service. A number of functions can be performed remotely or by using our online...
Corporate
Department News
23 Mar 2020
A real estate sales representative who was convicted of extortion, assault and perverting the course of justice and then failed to inform Consumer Protection has been banned from working in the industry for 10 years by the State Administrative Tribunal. James Steven Mitsopoulos was deemed to be unfit to hold a certificate of registration which was cancelled. He was first registered in October...
Consumer Protection
Media release
23 Mar 2020
Consumer Protection is warning Western Australians to get health information and advice about COVID-19 coronavirus from official and reliable sources, and not be fooled by misinformation circulating in the community, primarily via social media. A variety of fake cures and prevention tips are being promoted including gargling with salt water, drinking extraordinary amounts of water or certain...
Consumer Protection
Media release
19 Mar 2020
Vulnerable Western Australians, particularly pensioners, the elderly and people with disabilities, will be able to visit their local Coles and Woolworths stores an hour early from tomorrow, with an extended trading permit to be granted by the Commissioner for Consumer Protection this afternoon. The temporary extension of trading hours is one of the measures included in the McGowan Government's...
Consumer Protection
Media release
17 Mar 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 13 cents per litre (cpl) to 133.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 18 March 2020, most branded retailers are hiking their ULP price - 7-Eleven hiking by 28.8 cpl to 143.7 cpl, Caltex to 141.9 cpl, BP to 139.9 cpl,...
Consumer Protection
Media release
17 Mar 2020
Information update Two different industrial relations systems operate in Western Australia the state system and the national fair work system. The state system covers sole traders, unincorporated partnerships and trusts and some incorporated or not for profit organisations. For employers and employees covered by the state system, information is being regularly updated on the Employment impacted...
Labour Relations
Department News
17 Mar 2020
WorkSafe is investigating the work-related death of a 25-year-old worker at Condingup (east of Esperance) yesterday. The man was believed to have been working on the roof of a shed when he and another worker fell. The other worker was injured in the fall. Inspectors travelled to the site this morning and will interview witnesses and investigate the circumstances. WorkSafe thoroughly investigates...
WorkSafe
Media release
12 Mar 2020
Recalled Samsung top loader washing machines remain in Australian homes, creating a serious fire hazard that puts lives at risk. We want anyone who has a Samsung top loader to check the model number on the back of the machine above the barcode, and make sure it’s not a recalled machine listed at: www.samsung.com/au/washingmachinerecall . The recalled models, including SW75V9WIP; SW65V9WIP;...
Consumer Protection
Media release
12 Mar 2020
Circular 4/2020 sets out workforce flexibilities available to public sector employers. The State Government is monitoring the situation in relation to COVID-19 and responding accordingly, and this Circular will be updated and reissued as required. This Circular replaces PSLR Circular 3/2020, “Novel coronavirus and absence from work”. Circular 4/2020 – COVID-19 and employment flexibilities This...
Labour Relations
Department News
11 Mar 2020
The Western Australian public holidays for the 2020 Easter period are: Good Friday – Friday 10 April Easter Monday – Monday 13 April While Easter Saturday is not a public holiday in Western Australia, some WA awards require employees to be paid additional rates on this day. To check if this applies to your situation visit the WA award summaries page or alternatively contact Wageline on 1300 655...
Labour Relations
Department News
11 Mar 2020
A major international company with an office in Perth is facing a $30 million ransom demand from cyber criminals who locked its computer system in Australia, resulting in a partial interruption to online trading for a short period of time. A company official has assured Consumer Protection that the personal data of clients has not been compromised and, after a brief system outage, the company is...
Consumer Protection
Media release
10 Mar 2020

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