Welcome to Consumer Protection
How can Consumer Protection help you?
Consumer Protection promotes fair trading and protecting the rights of consumers and businesses in Western Australia. Consumer Protection WA is also responsible for some occupational licences, buying, selling and renting homes, cooperatives and not for profit legislation.
Follow the links below for information on our most common enquiries or you can use our main menu above:
- Seniors' housing centre
- Christmas/New Year retail trading hours 2011/2012
- making a complaint
- renting a property
- being a landlord and managing a rental property
- the tenancy information pack
- buying, selling and building a home
- getting a refund on goods or services
- warranties
- lay-by agreements
- my shopping rights
- scams targeting WA
- registering a business name
- applying for a licence
- money owing on a vehicle I’d like to purchase (REVS check)
- buying or selling a vehicle
- have your say on National or State reviews
- Indian Ocean Territories
- downloading a publication or form
Australian Consumer Law
On 1 January 2011, the Australian Consumer Law (ACL) was introduced. Detailed information about your rights and responsibilities is available on the consumers and businesses pages.
Boards and committees
The licence and regulatory role of five statutory Boards was transfered to the Commissioner for Consumer Protection as of 1 July 2011. These boards are the Land Valuers Licensing Board, Motor Vehicle Dealers Board, Real Estate and Business Agents Supervisory Board and Settlement Agents Supervisory Board. Read more about the Boards transfer.
Australian Consumer Survey Report
The Australian Consumer Survey Report is now available and explores existing consumer and business experience and understanding of consumer laws, their application and enforcement. Read more about the Survey.
Need assistance?
Contact the Consumer Protection Advice Line by email or calling 1300 30 40 54 or 13 36 77 for the National Relay Service for the hearing impaired.
Keep up to date with Consumer Protection
Want to know about emerging issues identified by our Market Intelligence and Planning Unit? Check out the Trends page which is updated at least one a month.
You can follow us on Twitter and become our fan on Facebook by searching Consumer Protection WA. You can also subscribe to our free online newsletter Better Trading.