The COVID-19 coronavirus Consumer Protection FAQ page provides detailed information on a range of situations arising from the impact of the COVID-19 coronavirus. It covers common questions relating to shop opening times, event tickets, travel, housing and accommodation. The information is relevant to consumers, shop owners, event organisers, tenants and lessors/landlords.

A real estate sales representative who was convicted of extortion, assault and perverting the course of justice and then failed to inform Consumer Protection has been banned from working in the industry for 10 years by the State Administrative Tribunal. James Steven Mitsopoulos was deemed to be unfit to hold a certificate of registration which was cancelled. He was first registered in October...

Vulnerable Western Australians, particularly pensioners, the elderly and people with disabilities, will be able to visit their local Coles and Woolworths stores an hour early from tomorrow, with an extended trading permit to be granted by the Commissioner for Consumer Protection this afternoon. The temporary extension of trading hours is one of the measures included in the McGowan Government's...

Recalled Samsung top loader washing machines remain in Australian homes, creating a serious fire hazard that puts lives at risk. We want anyone who has a Samsung top loader to check the model number on the back of the machine above the barcode, and make sure it’s not a recalled machine listed at: www.samsung.com/au/washingmachinerecall . The recalled models, including SW75V9WIP; SW65V9WIP;...

The average price of regular unleaded petrol (ULP) is set to increase by around 12 cents per litre (cpl) to 139.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 11 March 2020, most branded retailers are hiking their ULP price - 7-Eleven hiking by 29.8 cpl to 149.7 cpl, Caltex to 148.9 cpl, Puma to 147.7 cpl...

With Commissioner for Consumer Protection Lanie Chopping When it comes to email scams, many of us think of unsolicited and badly-spelt requests for money landing in our inboxes from dodgy email accounts. But the reality is that email scams are now so sophisticated and believable they’re almost impossible to tell apart from the real thing. One such ruse is the payment redirection or ‘man in the...

Legislation is currently before the WA Parliament that aims to bring the new Costco fuel outlet at Perth Airport under the FuelWatch umbrella. Currently, the Petroleum Products Pricing Act 1983 (WA) does not cover fuel sales when there is an existing agreement between the customer and the fuel retailer, including member-based schemes such as Costco. When passed by Parliament, the new laws will...

With Commissioner for Consumer Protection, Lanie Chopping Perth’s rental prices have flat-lined for almost three years, but there are strong indications the market could be resuscitated in 2020. According to REIWA, the number of rental listings fell nine per cent in the last three months of 2019 – helping to nudge down the vacancy rate to 2.4 per cent and resulting in increased competition among...

UPDATE 20/04/2021: After Consumer Protection reported on the outcome of this case on 27 February 2020, Christina Cramphorn successfully applied for the judgement to be set aside on the basis that she was not present when the case was heard by the Rockingham Magistrates Court. A re-trial was held on 25 March 2021 and Ms Cramphorn again failed to attend and Magistrate Andretich accepted that she...

The average price of regular unleaded petrol (ULP) is set to increase by over 11 cents per litre (cpl) to 142.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 26 February 2020, most branded retailers are hiking their ULP price - Caltex hiking by 31 cpl to 155.9 cpl, 7-Eleven to 149.9 cpl, and Caltex...

With Commissioner for Consumer Protection Lanie Chopping Are you looking to buy white goods, electrical items or a new car in the near future? Chances are you’ll be offered an extended warranty by the salesperson but you need to think twice before saying “yes” because you could be wasting your money. In Australia, things we buy from a business come with a number of automatic guarantees due to our...

The average price of regular unleaded petrol (ULP) is set to increase by over 11 cents per litre (cpl) to 143.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 19 February 2020, most branded retailers are hiking their ULP price - Caltex hiking by 30 cpl to 155.9 cpl, Caltex Woolworths to 153.7 cpl, 7-Eleven...