Announcements

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Consumer Protection and WorkSafe have issued a warning after traces of asbestos were found in some imported crayons. Testing carried out by the Australian Competition and Consumer Commission (ACCC) and WorkSafe Victoria found asbestos at trace levels in the following products: Dora the Explorer personalised 32 pack crayons Dora the Explorer jumbo crayons Arti Crafti 16 piece crayons Peppa Pig 8...
WorkSafe
Media release
14 Sep 2015
With Acting Commissioner for Consumer Protection Gary Newcombe Puppy scammers are getting their claws into the money of pet-buyers in Western Australia. WA ScamNet – the area of Consumer Protection that deals with consumer fraud – received four reports of monetary loss to puppy sale scams recently. All of the victims had been buying online but there were slight differences in their stories: One...
Consumer Protection
Department News
04 Sep 2015
Page last updated 5 October 2015 What models are affected? They are all top loaders and the numbers are: SW75V9WIP/XSA; SW65V9WIP/XSA; SW70SPWIP/XSA; SW80SPWIP/XSA; WA85GWGIP/XSA and WA85GWWIP/XSA. I had my machine repaired as part of the recall – do I need to do anything? We understand there has been at least one fire in WA involving a ‘reworked’ machine and there have been at least 17 fire...
Consumer Protection
Alert
02 Sep 2015
UPDATE: New advice to seek a refund or replacement has been issued since this blog was published. Please read the latest media statement: www.commerce.wa.gov.au/announcements/urgent-advice-owners-recalled-samsu... With Acting Consumer Protection Commissioner Gary Newcombe It has been more than two years since Samsung Australia recalled six models of top loading washing machines because they pose...
Consumer Protection
Department News
25 Aug 2015
The AS/NZS 5601 drafts for comment have been released. The following draft amendments are available to download from the Standards Australia website : DR AS/NZS 5601.1:2013 Amd 2:2015 Gas Installations - General installations; and DR AS/NZS 5601.2:2013 Amd 1:2015 Gas Installations - LP Gas installations in caravans. The public comment period closes on 19 October 2015. Comments can be submitted...
Building and Energy
Department News
18 Aug 2015
The Asbestos Safety and Eradication Agency (ASEA) has told a recent Senate inquiry into non-conforming building products that a wide range of imported goods and materials used in the building industry has been found to contain asbestos. Last year, cement compound board imported into the Australian Capital Territory from China was found to contain chrysotile asbestos and in New South Wales an...
Building and Energy
Department News
18 Aug 2015
With Commissioner for Consumer Protection Anne Driscoll In July 2014 Consumer Protection saw a growth in mould issues, raised mostly by tenants but also by landlords and property managers in WA. The seasonal spike, also seen in 2013, can be attributed to cooler, wetter weather and means we’re expecting similar figures around now and in the months up to October. Mould is a fungus that thrives on...
Consumer Protection
Department News
11 Aug 2015
Information sessions on accreditation and training for Level 1 BAL Assessors are to be held on Friday 14 August 2015 in Perth and Bunbury.
Building and Energy
Department News
31 Jul 2015
On 1 August 2015 the Plumbers Licensing Board will amend the way in which plumbers must give notice that drainage plumbing work is ready to be inspected.
Building and Energy
Department News
31 Jul 2015
On 1 July 2015 Standards Australia published new 2015 versions of AS/NZS 3500, Part 1 Water services and Part 2 Sanitary plumbing and drainage. As of 1 May 2015 the Plumbing Code of Australia (PCA) is the primary document that sets the plumbing standards in Western Australia and the AS/NZS 3500:2003, Parts 1, 2 and 4 are called up as Deemed-to-Satisfy referenced documents in the PCA. It should be...
Building and Energy
Department News
30 Jul 2015
With Commissioner for Consumer Protection Anne Driscoll... In the last 15 years at least 14 children under nine years old have died from domestic furniture falling on them in Australia. Anyone who has been around small children will know that they like to climb on furniture, however if freestanding items such as bookcases, drawers or wardrobes fall, they can trap, crush or suffocate a child...
Consumer Protection
Department News
24 Jul 2015
Engineers Australia is hosting a free student night as part of Australian Engineering Week 2015.
Building and Energy
Department News
15 Jul 2015
With Consumer Protection Commissioner Anne Driscoll Things to consider before making an offer on a property You might walk into a home and fall in love with it very quickly but it is important to do your own research and ask questions before making a written offer on a property. There is no mandatory cooling-off period for real estate contracts in Western Australia, so make sure you know what you...
Consumer Protection
Department News
13 Jul 2015
With Commissioner for Consumer Protection Anne Driscoll People who sell cars on a regular basis need to hold a motor vehicle dealers licence. In fact the law says that if you sell more than four cars a year you may be asked to substantiate why you do not hold a dealers licence. If it is purely for personal use and is not connected to running a de-facto business buying cars privately and then on-...
Consumer Protection
Department News
06 Jul 2015
A travel accommodation website is listing properties for lease without the property owner’s permission, sparking fears that the site is run by scammers. WA ScamNet is currently investigating the origins and purpose of Travel Advisor Pro (TAP) traveladvisorpro.net but due to early indications that it is a scam, a decision has been made to issue an early warning to protect consumers from potential...
Consumer Protection
Alert
29 Jun 2015
Consumer Protection is warning Aqwest customers in Bunbury about a potential phone scam. There have been three reports from people who were phoned by a caller claiming to be Aqwest, offering a free water filter for taking part in the survey and asking for credit card details from the call recipient. Aqwest says it does not offer inducements or ask for credit card details during phone surveys...
Consumer Protection
Alert
26 Jun 2015
With Acting Commissioner for Consumer Protection, David Hillyard Paying large amounts of money up front for nothing in return or hiring a tradesperson without a recommendation, or without seeing references or sighting previous good work are some of the mistakes Western Australians regularly make when having work carried out on their homes. In the last few months we have issued new warnings about...
Consumer Protection
Department News
26 Jun 2015
Consumer Protection is warning Western Australians not to deal with Gerardus (Gerry) Hermanus Jorissen who has sent at least $200,000 of other people’s money to overseas criminals under the guise of an investment scheme. Mr Jorissen who lives in Moora, came to the attention of authorities in 2013 as a possible fraud victim identified by Project Sunbird – an anti-fraud initiative run...
Consumer Protection
Media release
23 Jun 2015
With Acting Consumer Protection Commissioner David Hillyard If you’re applying for a loan online the last thing you need is to lose money in the process but unfortunately that’s what has been happening to a number of people here in the West and over East. In the last few weeks consumers have contacted WA ScamNet at Consumer Protection after being defrauded by scammers posing as Mercury Money – a...
Consumer Protection
Department News
19 Jun 2015
Working on or near energised electrical equipment (live work) is the leading cause of burns, shocks, serious accidents and fatalities for electricians. Energy Safety ’s Code of Practice for persons working on or near energised electrical installations sets out guidelines issued under the authority of Section 33AA of the Electricity Act 1945 (WA). WorkCover NSW has recently released an electrical...
Building and Energy
Department News
16 Jun 2015
With David Hillyard, Acting Commissioner for Consumer Protection Checkout Checks Each week, our team of compliance officers visit shops across the Perth metropolitan area to see whether prices advertised on store shelves match the amounts customers are charged when the goods are scanned at the checkout. These checks are called price scanning audits and are also done by Consumer Protection...
Consumer Protection
Department News
12 Jun 2015
A 2.1% increase to the state minimum wage and all WA award pay rates was effective from the first pay period on or after 1 July 2015. The state minimum wage for award-free employees increased by $14 per week and the new adult minimum wage is $679.90 per week. Minimum rates for award-free juniors, apprentices and trainees are available on the Minimum pay rates for award free employees page. Wage...
Labour Relations
Alert
11 Jun 2015
Capital Works Constructions Pty Ltd trading as Freelife Homes went into voluntary administration on 7 May 2015. This has triggered an eligibility to claim on home indemnity insurance. The insurer for Freelife is QBE.
Building and Energy
Department News
10 Jun 2015
The latest edition of Builders' News is now available for viewing on the Building Commission website.
Building and Energy
Department News
21 May 2015
As a building service provider, you are required to renew your registration. The Building Commission’s registration renewal process ensures building service providers continue to meet the requirements of registration and also provides a mechanism for those no longer wishing to be registered to allow their registration to expire. If you wish to maintain your registration, you need to renew on time.
Building and Energy
Department News
11 May 2015

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