Customer service skills (CPD)

Office closure

Our offices will close from Monday 24 December 2018 and will reopen on Thursday 3 January 2019. For urgent assistance during that period you can contact us.

This publication is for: 
Property industry

Real estate and business agents wishing to complete activities towards the Customer service skills professional development subject (Schedule 1A of the Regulations) can select from the approved activities listed below. 

For further information about a particular CPD activity please contact the relevant training provider.

Details of approved activities for all professional development subjects are available on the Elective CPD page

Course CPD Points Delivery
2016 Focus on Series 1.5 Face to face
2016 PPM National Property Management Conference 1.5 Face to face
2017 CHU SCA (WA) Symposium 5.5 Face to face
2017 Mandatory Course for Elective Points - Property Managers (Commercial Focus) 3 Face to face
2017 Mandatory Course for Elective Points - Property Managers (Residential Focus) 3 Face to face

2017 Mandatory Course for Elective Points - Property Managers (Residential Focus)

Effective complaint management and customer service in property management to minimise disputes

3 Face to face
2018 API State Conference: Impacts and Insights 2 Face to face
2018 Commercial at CONNECT 6 Face to face
2018 PPM National Property Management Conference 2.5 Face to face
2018 Property Management at CONNECT 6 Face to face
2018 Residential Property Outlook 2 Face to face
2018 Sales at CONNECT 6 Face to face
2018 SCA WA Convention - Industry Professionals 5 Face to face
Accelerate Training Part One 3 Face to face
Accelerate Training Part Two 3 Face to face
Address Customer Needs - BSBCUS402 6.5 Face to face
Address Customer Needs - BSBCUS402 2 Face to face
Advance Your Career - Module 1 - Basic Skills And The Planning Framework 6 Face to face
Advance Your Career - Module 2 - Project Planning And Marketing 6 Face to face
Advanced Communication Techniques 7 Face to face
Advanced Marketing 7 Face to face
Advertising And Renting Properties 0.5 Online
Agent 3.0 7 Face to face
AIBB Annual National Conference 6 Face to face
AIBB Registered Business Valuer Course 7 Face to face
Analyse Consumer Behaviour 2 Face to face
Apartments And Cities Conference 2 Face to face
API 2017 Residential Property Outlook 2 Face to face
API State Conference: The Property Heartbeat 3 Face to face
Appraising the Business for Sale 7 Face to face
AREC2017 - Australasian Real Estate Convention 6.5 Face to face
ARPM Conference 2017 7 Face to face
Auction Training Program 2 Face to face
Auction Workshop 1.5 Face to face
Become a REIWA Mentor - Workshop 1 7 Face to face
Broadening Your REIWA Mentoring Capacity - Workshop 3 7 Face to face
Building a Client Service Culture 1.5 Online
Building an Effective Team 7 Online 
Building and Maintaining Client Relationships 3.5 Face to face
Building Better Teams 7 Online
Building Blocks to Customer Service, Communication And Management 7 Face to face
Building Blocks to Customer Service, Communication And Management 7 Online
Building Client Relationships 1.5 Face to face
Building Rapport with Effective Communication 1.5 Online
Business Development for Property Managers - BDM/Growth Club - Session 1 1.5 Face to face
Business Development for Property Managers - BDM/Growth Club - Session 2 1.5 Face to face
Business Development for Property Managers - BDM/Growth Club - Session 3 1.5 Face to face
Business Development for Property Managers - BDM/Growth Club - Session 4 1.5 Face to face
Business Development for Property Managers - BDM/Growth Club - Session 5 1.5 Face to face
Certified Practising Business Broker - CPBB 7 Face to face
Click - Colours TM 3.5 Face to face
Commercial Challenges 7 Face to face
Commercial Pitfalls 7 Face to face
Commercial Property Conference 2017 0.5 Face to face
Commercial Real Estate 7 Face to face
Commercial Real Estate 101 7 Face to face
Commercial Real Estate CPD 7 Face to face
Communicate Connect Sell 7 Face to face
Communication - Questioning Techniques 1.5 Online
Communication Masterclass 7 Face to face
Communication Skills for Real Estate professionals 7 Online
Compliant Condition Reports 0.5 Online
Conflict Resolution 4 Face to face
Conflict Resolution 7 Online
Conflict Resolutions 1 Online
Conquering Strata 3.5 Face to face
Contract Law Real Estate - Torrens Tile System 1.5 Online 
Control Conflict Now! 3.5 Face to face
Court Proceedings 3 Face to face
Crucial Conversations for Success 3.5 Face to face
Cultural Communication And Emotional Intelligence For The Real Estate Industry 4 Face to face
Cultural Communication For The Real Estate Industry 3 Face to face
Cultural Communication For The Real Estate Industry (Extended) 4 Face to face
Customer Service, Property Management & Business Development Real Estate Conference 7 Face to face
Data and Identity Protection 3.5 Face to face
Dealing with Divorced or Separated Couples 1 Face to face
Decision Making 5 Online
Delivering a 5 Star Service 0.5 Face to face
Develop and use emotional intelligence - BSBLDR501 7 Face to face
Develop Emotional Intelligence 7 Online
Develop Sales Plans And Lead The Team 2 Face to face
Difficult Customers and How to Approach Them 3.5 Face to face
Digital Business Risk Management 5 Face to face
Digital Marketing For Real Estate Professionals 7 Face to face
Digital Marketing for the Consumer 3.5 Face to face
Digital Marketing in Real Estate 4 Face to face
Digital Risk 2 Online
Effective Coaching and Mentoring 7 Face to face
Effective Conflict Management 4 Face to face
Effective Customer Service 6.5 Face to face
Effective Repairs and Tenant Induction 7 Face to face
Effective Risk and Conflict Management 7 Face to face
Effective Strata Assistants 1 Face to face
Effective Supervision 7 Online
Emotional Intelligence (EQ) For The Real Estate Industry 3 Face to face
Emotional Intelligence in Real Estate 7 Face to face
Enth Degree Business System For The Real Estate Professional 3.5 Face to face
Establish and Manage Agency Trust Accounts CPD 7 50% face to face and 50% online
Establish Networks - BSBREL401 7 Face to face
Establishing New Client Relationships And Planning For Future Growth 7 Face to face
First Home Owner Grant Overview For Real Estate Agents 1 Face to face
Focus on Business Brokers 7 Face to face
Focus On Series 1.5 Face to face
Formula 1 Selling - The Simple Science 7 Face to face
Forums @ 4: WA Projects 2 Face to face
Grab Bag of Law 3.5 Face to face
Handling a Lease Break 0.5 Face to face
Harcourts Agents Kickstart Conference 2018 2.5 Face to face
Harcourts Conference 2016 4 Face to face
Harcourts Conference 2017 7 Face to face
Harcourts Property Management Kickstart Conference 2018 5.5 Face to face
Harcourts Property Management Kickstart Workshop 2017 3.5 Face to face
Harcourts Property Management Workshop 7 Face to face
Harcourts Sales Kickstart Conference 2018 5.5 Face to face
High level property management CPD
1.5 Online
Hot Topics 1 Face to face
Housekeeping For Property Managers 0.5 Face to face
How to be a better negotiator 7 Online
How to Have The Lowest Arrears in Town 0.5 Online
How to Lead a Winning Team in 2018 7 Face to face
How to Reduce The Risk of a Lawsuit 0.5 Online
How to Secure The Best Tenant 0.5 Online
I'll See You In Court 4 Face to face
In the Chair 2.5 Face to face
Industry Breakfast - Working with Style (s) - A masterclass in understanding communication styles in the workplace 0.5 Face to face
In-house Compliance: Unfair Contracts - Legislation Presentation 0.5 Face to face
Insuring Survey Strata 3 Face to face
Interacting With Others through Click! Colours™ 4 Face to face
Introducing Industry Specialisation: Business Broking 2 Online
Jumpstart 2.5 Face to face
Key Performance Indicators - Industry standards / Understanding the agency risk management 1.5 Face to face
Kickstart Your Career in Property Management 0.5 Face to face
Knight Frank - Privacy 2.5 Online 
Knight Frank Law at Work - Privacy 1.5 Face to face
Knight Frank Work Health and Safety 2 Online
Land Tax Overview For Real Estate Agents 1 Face to face
Landmark Harcourts WA Professional Focus Conference 1 Face to face
Landmark Real Estate Conference and Professional Development 2016 6 Face to face
Landmark Real Estate Conference and Professional Development 2017 2 Face to face
Law at Work - Electronic Communication And Social Media 0.5 Face to face
Lead And Manage Effective Workplace Relationships 7 Online 
Leadership and People Management 1 Face to face
Leadership For Results 7 Online 
Leadership, Culture And Compliance 7 Face to face
Leasing Faster And Smarter 0.5 Face to face
Legal Framework & Contract Law 1.5 Online
Legislation Group 7 - Death of a Tenant 2 Face to face
Legislation Group 8 - Abandoned Premises 3 Face to face
Legislation Study Group 2 1.5 Face to face
Legislation Study Group 3 1.5 Face to face
Legislation Study Group 4 1.5 Face to face
Legislation Study Group 5 1.5 Face to face
Legislation Study Group 6 1.5 Face to face
Legislative Update For Real Estate People 1.5 Face to face
Legislative Update For Real Estate People 1.5 Online
Light The Fire 2017 7 Face to face
Listing And Selling Investment Properties 3.5 Face to face
Liveability 7 Face to face
Lunch & Learn: Building Energy Efficiency Certificates 1 Face to face
Lunch & Learn: Contaminated Sites 1 Face to face
Lunch & Learn: Data Mining 1 Face to face
Lunch & Learn: Disclaimers in Valuations 1 Face to face
Lunch & Learn: GST And Property 1 Face to face
Lunch & Learn: Heritage Property 1 Face to face
Lunch & Learn: Property Contracts 1 Face to face
Lunch & Learn: The Impacts Of International Valuation Standards 1 Face to face
Lunch & Learn: What Are Tomomorrow's Apartment Owners Seeking? 1 Face to face
Maintenance Management to Minimise Risk 0.5 Face to face
Manage conflict and disputes in the property industry (CPPDSM4056A) 7 Online
Management Bootcamp 3.5 Face to face
Management Communication Skills 7 Online 
Managing Buyers And Sellers Expectations With Emotional Intelligence 7 Face to face
Managing Conflict 7 Online 
Managing Conflict at Work 3 Online
Managing The End of Tenancy 0.5 Online
Marketing and Sales Mastery 1.0 7 Face to face
Marketing and Sales Mastery 2.0 7 Face to face
Mastering Negotiation 3.5 Face to face
Minimise The Stress Around The Vacate 0.5 Face to face
Minimise the Stress of Tribunal 0.5 Online
Momentum 2017 2.5 Face to face
Momentum 2018 - Forward Thinking in Real Estate 3 Face to face
Momentum/Embrace Sales & Property Management Practise conference 1 Face to face
Moral Dilemma 2 Face to face
My Desktop Training 1.5 Face to face
Negotiating Effectively 3.5 Online
New Business Fast Track - Follow Up 0.5 Face to face
New Business Fast Track - Marketing 0.5 Face to face
New Business Fast Track - Preparing To List 0.5 Face to face
New Business Fast Track - Prospecting 0.5 Face to face
New Business Fast Track - Understanding Owner Investment 0.5 Face to face
Open Negotiation 7 Face to face
Open Negotiation - Innovation in Real Estate Sales 7 Face to face
PCR and Inspection Perfection 3.5 Face to face
PM Double Feature 7 Face to face
PM Power 6 Face to face
PM Risk, Relationships and Resilience CPD 1.5 Online
PM Risk Watchers 3.5 Face to face
Post Court Strategies 3.5 Face to face
Preparing For a Listing Presentation 0.5 Online
Preparing For a Listing Presentation 0.5 Face to face
Professionalism in the Real Estate Industry and Handling Conflict Effectively 4.5 Face to face
Professionals Property Management Lock Down 2017 7 Face to face
Professionals Property Management Lock Down 2018 4 Face to face
Project marketing – keeping it right 3.5 Face to face
Promote Indigenous Cultural Safety 2 Face to face
Promote Teams And Innovation 2 Face to face
Property Management – Basics & Beyond – Routine Inspections 1.5 Online
Property Management – Basics & Beyond – Tenancy Review 1.5 Online
Property Management - Basics & Beyond - Vacate Tenants 1.5 Online
Property Management 101 2 Online
Property Management and the Modern Agency 1 Face to face
Property Management PPM Conference 2017 3 Face to face
Property Management Programme - Growing Our People 7 Face to face
Property Management Stuff 7 Face to face
Property Management Upskill 7 Face to face
Property Management: Presenting at Court 3 Face to face
Real Estate Mastery 7 Face to face
Real Estate Mastery 7 Face to face
Real Estate Strategy 7 Face to face
Real Stuff 7 Face to face
Realmark Property Management Accreditation Program  4.5 Face to face
Realmark Sales Management Accreditation Program 7 Face to face
Retail Property Conference 2017 5.5 Face to face
REX 101   Face to face
Risk Savvy 7 Face to face
Risky Business 7 Face to face
Risky Business – 4 hour option 4 Face to face
Rural Network Regional Seminar 2 Face to face
SafeTALK - Suicide Prevention and Response Training 1.5 Face to face
Sale to Settlement 1.5 Online 
Sales Auctions & Data Collection 3 Face to face
Sales Skills 2 Face to face
Seller Pricing Management 3 Face to face
Settlements On Strata Living 2 Face to face
Show Leadership And Deliver a Service To Customers 2 Face to face
Show Leadership in the Workplace 7 Face to face
Smart Routine Inspection 0.5 Online
Social Media 1 Face to face
Social Media for Real Estate 3.5 Face to face
Solving Problems at Work 3.5 Online
South West Region Strata Seminar 2.5 Face to face
South West Update 3 Face to face
State of The Market - Commercial 2 Face to face
Stock Management 3.5 Face to face
Strata Management – the reality and the challenges 7 Face to face
Strata Outlook 2017 2 Face to face
Stree Free Arrears Management 0.5 Online
Tenancy Renewals 7 Face to face
Tenancy Reviews 0.5 Face to face
The Complete Salesperson Course 3 Face to face
The Court Whisperer 3.5 Face to face
The Dynamic Dozen - 12 Critical Attributes of Top 10 Percent Agents 7 Face to face
The Hi Tech - Low Touch PM 7 Face to face
The Leading Edge 7 Face to face
The Leading Edge 1.5 Face to face
The Unusual and Odd in Property Management 3.5 Face to face
The Year Ahead 2 Face to face
Time Management Foundations 7 Online
Toolkit For REIWA Mentors – Workshop 2 7 Face to face
Transfer Duty Overview For Real Estate Agents 1 Face to face
Turn Landlords Into Raving Fans 0.5 Face to face
Understanding Client Needs & Human Behaviour 3.5 Face to face
Understanding Client-Agency Relationships 7 Face to face
Understanding Conflict Management 3.5 Face to face
Understanding your Clients 2.5 Face to face
Use Communication to Build Relationships 1 Face to face
Walking in The Landlords' Shoes 0.5 Face to face
We Have An App For That - Part 1 1 Face to face
We Have An App For That - Part 2 1 Face to face
Weaving The Contract Web 3.5 Face to face
WHS Policies And Procedures in The Workplace 2 Face to face
Winning Ways Interactive 3 Face to face
Working in Harmony 2 Face to face
Working in The Real Estate Industry 3.5 Face to face
Working With Diverse People 1 Face to face or online
Your day in Court – How to Minimise the Stress! 1.5 Face to face
Consumer Protection
Information
Last updated 25 Oct 2018

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