Customer service skills (CPD)

This publication is for: 
Property industry

Real estate and business agents wishing to complete activities towards the Customer Service Skills professional development subject (Schedule 1A of the Regulations) can select from the approved activities listed below. 

Details of approved activities for all professional development subjects are available on the Elective CPD page.
 

For further information about a particular CPD activity please contact the relevant training provider.

Course

Training provider

CPD points

Delivery

Achieving Excellence in Customer Service

My Feng

3.5

Online

Building and Maintaining Client Relationships

Aspire Performance Training

3.5

Face to Face

Complaint Handling Efficiency

My Feng

2

Face to Face

Conflict Resolution

Aspire Performance Training

3.5

Face to Face

Conflict Resolution for Real Estate Professionals

My Feng

7

Online

Conflict Resolution for Real Estate Professionals

REIWA Training

7

Face to Face

Crucial Conversations for Success

Aspire Performance Training

2.5

Face to Face

Cultural Intelligence

Aspire Performance Training

3.5

Face to Face

Cultural Intelligence

Aspire Performance Training

3

Face to Face

Customer Service Essentials (online)

Aspire Performance Training

2.5

Online

Digital Marketing for the Consumer

Aspire Performance Training

1

Face to Face

Effective Customer Service

Aspire Performance Training

7

Face to Face

Facilitating Client Meetings

My Feng

2

Online

Foundations in Marketing (online)

Aspire Performance Training

2.5

Online

Handling Complaints and Difficult Customers

Aspire Performance Training

3.5

Online

Healthy Property – Happy Owner and Tenant

REIWA Training

7

Face to Face

I Sell, We Sell Real Estate

Live PM

5.5

Face to Face

Introduction to risk management - Online

West Coast Property Training

1.5

Online

Legislation Study Group 5 - Inspections

Academy Real Estate Training

1.5

Face to Face

Legislation Study Group 6 - Section 58 RTA

Academy Real Estate Training

1.5

Face to Face

Legislation Study Group 7 - Death of a Tenant

Academy Real Estate Training

2

Face to Face

Legislation Study Group 8 – Abandoned Premises

Academy Real Estate Training

3

Face to Face

Managing Conflict (online)

Aspire Performance Training

7

Online

Marketing and Sales 1.0

REIWA Training

5.5

Face to Face

Mastering Negotiation

Aspire Performance Training

3.5

Face to Face

Offer and Acceptance Best Practice Online

West Coast Property Training

2.5

Online

On Closer Inspection – 7 Hours

REIWA Training

7

Face to Face

Our Data Journey

Vicinity Centres

0.5

Online

Risk – Applying Best Practice to your Real Estate Work

Aspire Performance Training

7

Online

Risk Management Foundations

Aspire Performance Training

7

Online

Seller’s Disclosure Statement

Aspire Performance Training

1

Online

The Odd and Unusual in Property Management Online

West Coast Property Training

2

Online

The PM Circus

West Coast Property Training

2

Online

Understanding and Applying R Codes in Western Australia

Snipa

1

Face to Face

Understanding Client Needs & Human Behaviour

Aspire Performance Training

3

Face to Face

Understanding Conflict Management

Aspire Performance Training

3.5

Face to Face

Understanding Properties

Snipa

1

Face to Face

Understanding Strata Titles

West Coast Property Training

3

Online

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Consumer Protection
Information
Last updated 14 Feb 2019

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