Customer service skills (CPD)

This publication is for: 
Property industry

Real estate and business agents wishing to complete activities towards the Customer Service Skills professional development subject (Schedule 1A of the Regulations) can select from the approved activities listed below. 

Details of approved activities for all professional development subjects are available on the Elective CPD page.
 

For further information about a particular CPD activity please contact the relevant training provider.

Course Training provider CPD points Delivery
Achieving Excellence in Customer Service My Feng 3.5 Online
ARPM Conference 2019 - From the desk of the best session My Real Estate Training 0.5 Face to face
ARPM Conference 2019 - I held it and it didn't spark joy session My Real Estate Training 0.5 Face to face
ARPM Conference 2019 - Lessons on Diversification session My Real Estate Training 0.5 Face to face
ARPM Conference 2019 - Property management the power & the passion session My Real Estate Training 0.5 Face to face
ARPM Conference 2019 - Rent Roll Transactions, Today and Tomorrow My Real Estate Training 0.5 Face to face
ARPM Conference 2019 - Understanding the tenant session My Real Estate Training 0.5 Face to face
Building and Maintaining Client Relationships Aspire Performance Training 3.5 Face to face
Complaint Handling Efficiency My Feng 2 Face to face
Conflict Resolution Aspire Performance Training 3.5 Face to face
Conflict Resolution for Real Estate Professionals My Feng 7 Online
Conflict Resolution for Real Estate Professionals REIWA Training 7 Face to face
Crucial Conversations for Success Aspire Performance Training 2.5 Face to face
Cultural Intelligence Aspire Performance Training 3.5 Face to face
Cultural Intelligence Aspire Performance Training 3 Face to face
Customer Service Essentials (online) Aspire Performance Training 2.5 Online
Digital Marketing for the Consumer Aspire Performance Training 1 Face to face
Effective Customer Service Aspire Performance Training 7 Face to face
Facilitating Client Meetings My Feng 2 Online
Foundations in Marketing (online) Aspire Performance Training 2.5 Online
Handling Complaints and Difficult Customers Aspire Performance Training 3.5 Online
Harcourts Conference 2019 Academy Real Estate Training 3.5 Face to face
Healthy Property – Happy Owner and Tenant REIWA Training 7 Face to face
I Sell, We Sell Real Estate Live PM 5.5 Face to face
Introduction to PEXA CS Legal 1 Face to face
Introduction to risk management - Online West Coast Property Training 1.5 Online
Introduction to Strata Management REIWA Training 7 Face to face
Legislation Study Group 5 - Inspections Academy Real Estate Training 1.5 Face to face
Legislation Study Group 6 - Section 58 RTA Academy Real Estate Training 1.5 Face to face
Legislation Study Group 7 - Death of a Tenant Academy Real Estate Training 2 Face to face
Legislation Study Group 8 – Abandoned Premises Academy Real Estate Training 3 Face to face
Managing Conflict (online) Aspire Performance Training 7 Online
Managing Conflict and Disputes Live PM 3.5 Face to face
Marketing and Sales 1.0 REIWA Training 5.5 Face to face
Mastering Negotiation Aspire Performance Training 3.5 Face to face
Monitor and Manage Lease or Tenancy Agreement West Australian Institute of Further Studies 7 Face to face
Offer and Acceptance Best Practice Online West Coast Property Training 2.5 Online
On Closer Inspection – 7 Hours REIWA Training 7 Face to face
Our Data Journey Vicinity Centres 0.5 Online
Pain Points, Processes and Proactive Customer Service West Coast Property Training 3.5 Face to face
Perfecting Customer Service Live PM 3.5 Face to face
PEXA Update 2019 CS Legal 0.5 Face to face
ProActive Property Maintenance West Coast Property Training 1 Online
Processes and ProActive Communication West Coast Property Training 1.5 Online
Retail Revolution Conference 2019 Property Council of Australia 3.5 Face to face
Risk – Applying Best Practice to your Real Estate Work Aspire Performance Training 7 Online
Risk Management Foundations Aspire Performance Training 7 Online
Seller’s Disclosure Statement Aspire Performance Training 1 Online
The Odd and Unusual in Property Management Online West Coast Property Training 2 Online
The PM Circus West Coast Property Training 2 Online
The State of the Market and its Impact When Appraising Property West Coast Property Training 1 Face to face
Understanding and Applying R Codes in Western Australia Snipa 1 Face to face
Understanding Client Needs & Human Behaviour Aspire Performance Training 3 Face to face
Understanding Conflict Management Aspire Performance Training 3.5 Face to face
Understanding Properties Snipa 1 Face to face
Understanding Strata Titles West Coast Property Training 3 Online
Working with Diverse People Rise Training 3 Face to face
Consumer Protection
Information
Last updated 05 Jul 2019

Share this page:

Last modified: