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The Consumer Protection Awards 2020 The Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, non-government organisations, businesses, local governments, journalists and media outlets that have increased awareness of consumer issues, provided...
Consumer Protection Awards
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon John R. Quigley LLB JP MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for...
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
The National Indigenous Consumer Strategy (NICS) promotes effective engagement and partnerships between consumer protection agencies, Indigenous organisations, business and other government agencies to improve consumer outcomes for Indigenous people. NICS is guided by a national committee, with...
Aboriginal consumers
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Buying a car is one of the biggest things you will do other than buying a house, but how you get the right car for you isn't always easy.
Aboriginal consumers
Consumer Protection has a dedicated Aboriginal Community Education Officer who works with Aboriginal communities to help protect their consumer rights. Common issues reported to us include getting repairs and refunds on goods purchased, repair and warranty issues with vehicles, quality of building...
Aboriginal consumers

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Publications

A blueprint for conducting our business in ways which promote our relationships with Aboriginal and Torres Strait Islander people.
Corporate
Plans
27 May 2014
Ask Us is a series of education initiatives and publications designed specifically for Aboriginal consumers in Western Australia.
Consumer Protection
Fact sheet
18 Sep 2019
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015
* These files are in SWF format. Please note if you are having any trouble playing these files you may need to enable Flash player in browser settings. You can also try the MP3 files are listed below...
Consumer Protection
Information
07 Nov 2019
Are you booking short-term Accommodation? Choose Accredited Holiday Accommodation Managers
Consumer Protection
Guide / handbook
29 May 2014
Many people don’t know where to turn to for tips and advice, especially when they need it most. So whether you need advice about buying property, booking travel, day-to-day shopping concerns or scams...
Consumer Protection
Guide / handbook
27 May 2014
Consumer Protection Division Indigenous Consumers Education Plan - 12 Principles
Consumer Protection
Policies
20 Jun 2017
‘Indigenous Consumers Count’ are reports examining consumer issues faced by Indigenous Western Australians and whether consumer protection services adequately meet the needs of this diverse...
Consumer Protection
Guide / handbook
16 Dec 2015
WorkSafe has produced this checklist to assist you in inspecting your workplace in regards to evacuation and first aid. Although the checklists do not cover all the requirements under workplace safety and health laws, they will give you a better idea of whether your workplace meets basic standards of safety. They will also assist in laying the foundation for a safety and health management system at your workplace.
WorkSafe
Checklist
22 May 2014
The Department of Commerce has published the Aboriginal Employment Strategy to outline its commitment to equality in the public sector.
Corporate
Information
27 May 2014

Pages

Announcements

Aboriginal consumers, who are regarded as vulnerable targets for unscrupulous salespeople, are being advised ‘it’s ok to walk away’ as part of an education campaign by Consumer Protection. Acting Commissioner for Consumer Protection David Hillyard said one aim of the campaign is to make Aboriginal consumers aware of their consumer rights and have the confidence to say no. “We hope to embolden...
Consumer Protection
Media release
10 Nov 2016
The Building Commission has released a decision paper on reforms that will allow a specified range of basic emergency plumbing repairs to be carried out by trained Environmental Health Workers in 205 of Western Australia’s remote Aboriginal communities.
Building and Energy
Department News
17 Aug 2016
Consumer Protection WA welcomes legal action by the Australian Competition and Consumer Commission against a training provider that allegedly offered free laptops or iPads to vulnerable people in order to sign them up for supposedly Government-funded courses, which would in reality leave the person with a significant student debt. Following an investigation into the conduct of private colleges,...
Consumer Protection
Media release
26 Nov 2015
With Acting Consumer Protection Commissioner Gary Newcombe... You may have seen or heard adverts about ways to pay for your funeral in advance to take the pressure off your family when the time comes. A funeral could cost thousands of dollars depending on the kind of service you want, which means planning ahead is a good idea. However, paying for funeral cover can be expensive and complex. One of...
Consumer Protection
Department News
16 Oct 2015
Consumer Protection today launched a campaign to help prevent Indigenous consumers from signing up for funeral plans that can be expensive, complex and not suitable for their needs. The “Avoid a funeral R.I.P-off” national campaign provides helpful advice for Indigenous Australians about their rights under the Australian Consumer Law, before buying a funeral plan or funeral cover. Commissioner...
Consumer Protection
Media release
27 Jul 2015
Consumer Protection is warning Western Australians not to deal with Gerardus (Gerry) Hermanus Jorissen who has sent at least $200,000 of other people’s money to overseas criminals under the guise of an investment scheme. Mr Jorissen who lives in Moora, came to the attention of authorities in 2013 as a possible fraud victim identified by Project Sunbird – an anti-fraud initiative run...
Consumer Protection
Media release
23 Jun 2015
Consumer Protection is warning Western Australians, particularly those in remote and regional communities, about door-knockers offering ‘free’ laptops to people who sign up for courses. Acting Commissioner David Hillyard says varying reports are being looked into and there’s a common theme that consumers are on a low-income and thought they were dealing with someone working for, or associated...
Consumer Protection
Media release
15 Jun 2015
After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014
The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
Nominations have now opened for the 2015 Consumer Protection Awards which publicly recognise those who promote consumer and tenants’ rights as well as product safety in the community. Commissioner for Consumer Protection Anne Driscoll is urging West Australians to nominate individuals and organisations who they believe are making a valuable contribution in the area of consumer protection. “Last...
Consumer Protection
Media release
11 Sep 2014

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