Consumer

Announcements

With Acting Commissioner for Consumer Protection David Hillyard The product, membership or subscription may say “free trial” but in many cases it turns into an automatic charge or renewal and consumers need to be aware of this marketing trap. We receive many complaints and enquiries from consumers who report receiving unexpected charges resulting from the automatic charging or renewals of...
Consumer Protection
Department News
05 May 2016
With Acting Commissioner for Consumer Protection David Hillyard You may have seen or heard about a Samsung washing fire at a rental property in Wanneroo recently. Early indications are that it was a top loader which is subject to a national product safety recall and I would like to use the case as a reminder about recalled products that pose a threat to public safety. Under the Australian...
Consumer Protection
Department News
27 Apr 2016
With Acting Commissioner for Consumer Protection David Hillyard Crowd funding is an increasingly popular way for people to raise money for a variety of causes using the internet. If an online crowd funding campaign is regarding a work-related or leisure-based project we see this as peer-to-peer lending. However, when the fundraising is for a charitable purpose Consumer Protection is interested...
Consumer Protection
Department News
13 Apr 2016
From 8 April 2016 new roof-mounted evaporative coolers being installed on residential buildings that are located in a designated bush fire prone area must be fitted with non-combustible covers. The Building Commission has produced a new fact sheet Roof-mounted evaporative coolers to explain the risks and requirements. For further information please contact the Building Commission on 1300 489 099...
Building and Energy
Department News
11 Apr 2016
IMPOSITION OF INTERIM BAN ON HOVERBOARDS THAT DO NOT MEET SPECIFIC SAFETY REQUIREMENTS I, MICHAEL MISCHIN, Minister for Commerce, pursuant to section 109(1)(a) of the Australian Consumer Law (WA), impose an interim ban on consumer goods of a kind specified below, because it appears to me that these goods, or a reasonably foreseeable use of these goods, may cause injury to any person. The effect...
Consumer Protection
Alert
01 Apr 2016
With Acting Commissioner for Consumer Protection David Hillyard Next time you’re asked ‘would you like a receipt?’ say yes and be sure to check it. Contactless technology that allows us to pay with a wave of a card seems to be resulting in a lower take-up of receipts and this becomes a problem when there’s a query about how much was charged and what for. If you fail to obtain proof of the...
Consumer Protection
Department News
30 Mar 2016
With Acting Commissioner for Consumer Protection David Hillyard You only have to look up ‘white van speaker scam’ online to find out it happens all over the world and it’s been going on for years. At the moment back of vehicle sellers are currently popping up in metropolitan Perth and regional WA and we want to make sure people steer clear of them. Reports received by Consumer Protection recently...
Consumer Protection
Department News
21 Mar 2016
World Plumbing Day is an international event that was launched seven years ago by the World Plumbing Council, and is now held every year on 11 March. On this day, government, industry and the community come together to celebrate all things plumbing, and recognise the important role plumbers play in protecting public health and safety, as well as the environment. Plumbing is vital to global health...
Building and Energy
Department News
08 Mar 2016
With Acting Commissioner for Consumer Protection David Hillyard Some tree loppers tout for business by putting flyers in letterboxes, advertising in the local newspaper or on noticeboards, promoting their services via social media, such as community Facebook pages, or advertising via online classifieds such as Gumtree. In 2015 Consumer Protection received 160 enquiries and 34 complaints about...
Consumer Protection
Department News
22 Feb 2016
With Acting Commissioner for Consumer Protection David Hillyard... There are many pleasant things we associate with summer in Western Australia, such as barbecues and swimming, but unfortunately at Consumer Protection it’s a time when we hear of ‘bitumen bandits’ in the State. ‘Bitumen bandits’ turn up at homes and businesses without invitation and then offer to lay driveways at supposedly...
Consumer Protection
Department News
12 Feb 2016

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