Australian Consumer Law (ACL) manual - CPD 2013 for property managers

Information status

All documents issued prior to 1 July 2017 were issued by the former Department of Commerce. Documents listed here are the latest versions available. For more information on this document, please contact

This publication is for: 
Property industryLicence holders

Manual and assessment for mandatory CPD 2013 for property managers.

You should download and read the manual before doing the assessment.  The manual is a handy reference and will help you answer the assessment questions.  

Online assessment

Complete the online assessment (14 questions).


Australian Consumer Law Manual

  1. Welcome to Mandatory CPD for 2013
  2. Introduction to Australian Consumer Law
  3. Overview of regulatory powers
  4. Misleading or deceptive conduct
  5. False or misleading representations
  6. Promises, predictions and opinions
  7. Advertising
  8. Unconscionable conduct
  9. Unfair contract terms
  10. Consumer Guarantees under the ACL

About the manual

This workbook and the accompanying presentation have been prepared by REIWA for educational purposes only, as part of the Department of Commerce Compulsory Professional Development Program.

It is not, and should not be construed as, legal advice.

Any person in doubt as to their legal rights and obligations should seek the advice of a suitably qualified and competent legal practitioner.

Copyright: © 2013. Department of Commerce WA

All rights reserved. This training resource manual has been developed and produced through a collaborative approach with key stakeholders within the Real Estate Industry. This work is copyright, and as such no part of this publication may be reproduced, transmitted or stored in a retrieval system, in any form or by any means, without prior written permission of the copyright holder.

Published by: Department of Commerce

Developed by: REIWA Learning

Reviewed by: Department of Commerce and REIWA Learning

First Published: January 2013

Version Number: v2

Consumer Protection
Training material
Last updated 04 Jun 2015

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