Consumer

Topics

Second-hand cot safety

WATCH
Did you know, you can purchase or be given a second-hand cot that does not meet current safety standards ? Product Safety Australia issues the mandatory standards for cots to help prevent accidents. Second-hand cots have been associated with fatal injuries in children under 12 months old. Young...
Product safety for consumers
27 Apr 2016

Settlement Agents Code of Conduct consultation 2016

Consumer Protection is seeking industry views on the final draft of the new Settlement Agents Code of Conduct 2016. Status : CLOSED Friday 20 May 2016 Background The new code, will replace the existing Settlement Agents’ Code of Conduct 1982 ( the 1982 Code) and implements feedback previously...
Consultations
19 Apr 2016

Designated bush fire prone areas – Frequently asked questions

Any reference to AS 3959 is to be taken as Australian Standard AS 3959:2018 – (Incorporating Amendment No. 1) – Construction of buildings in bushfire-prone areas as referenced in National Construction Code (NCC 2019). 1. What are the bush fire building requirements? The Building Act 2011 and...
Building in bush fire prone areas
08 Apr 2016

Australian Consumer Law review 2016

Final Report Consumer Affairs Australia and New Zealand recently sought your views on the Australian Consumer Law (ACL). This review is now complete and the Australian Consumer Law Review Final Report has been published on the Australian Consumer Law website. Background The Australian Consumer Law...
Consultations
31 Mar 2016

Hoverboards

Self-balancing scooters (also known as hoverboards, gliders, smart boards, sky walkers and mod boards) which do not meet safety requirements are banned by Product Safety Australia. How do I know if my hoverboard meets the safety requirements specified in the mandatory standard? You should seek...
Product safety for consumers
23 Mar 2016

Migration of monitored fire alarms and lift phones – Important information

It is important to ensure that lift phones or monitored fire alarms that are still connected to the legacy copper network are migrated to an alternative technology (such as a mobile network or the nbn™ network with a mobile network fall-back) before 18 March 2022 to keep them working. As hard...
Plant and machinery
09 Mar 2016

Co-operatives Regulations amendments review for implementation of national law 2016

This is the second stage in the review of laws affecting co-operatives in Western Australia. Status : Closed - Monday 29 February 2016 Consumers and business who believe they may be affected by proposals to amend the Co-operatives Regulations 2010 were urged to consider the proposed changes and to...
Consultations
13 Jan 2016

Aboriginal Consumers Count

WATCH
The Aboriginal Consumers Count identifies consumer issues facing Aboriginal Western Australians.
Aboriginal Consumers Count thumbnail
Aboriginal Consumers Count thumbnail , by Consumer Protection
Your voice matters! We want to hear about your experience as a buyer of goods and services – and as a tenant. It only take 10-minutes to have your say. Open to...
Aboriginal consumers
11 Dec 2015

Country of Origin Food Labelling Consultation - Department of Industry and Science 2016

Status: CLOSED - Closes Friday 29th January 2016 The Department of Industry, Innovation and Science is seeking feedback on possible improvements to Australia's country of labelling framework, including the impact of proposed changes. If you are a consumer or business with an interest in country of...
Consultations
04 Dec 2015

Building in designated bush fire prone areas

In Western Australia, building work is required to comply with the performance requirements of the Building Code of Australia (the Building Code), which comprises Volumes One and Two of the National Construction Code Series. The Building Code contains specific bush fire construction requirements...
Building in bush fire prone areas
01 Dec 2015

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Publications

Reforms to the building approval process for single residential buildings in WA – CRIS

READ
Reforms to the building approval process for single residential buildings in Western Australia – Consultation Regulatory Impact Statement seeks comment on three options for reforming the building...
Building and Energy
Consultations / public comment
04 Dec 2023

Decision Regulatory Impact Statement: Review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 (final report) July 2019

READ
Changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per cent. Background to the review The...
Consumer Protection
Reports
04 Jan 2022

Review of the remote Aboriginal communities plumbing scheme – Consultation paper

READ
As part of the implementation of the remote Aboriginal communities plumbing scheme, a commitment was given that a review of the scheme would be undertaken once it had been in place for at least...
Building and Energy
Consultations / public comment
01 Aug 2019

Changes to the map of bush fire prone areas

READ
The McGowan Government has announced improvements to the bush fire policy framework including changes to the Map of Bush Fire Prone Areas for 19 inner metropolitan local governments (from Stirling to...
Building and Energy
Fact sheet
31 Jul 2019

Stage two of proposed reforms to retirement villages legislation in Western Australia - Consultation Regulatory Impact Statement 1

READ
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Consultations / public comment
17 Dec 2021

Western Australia guide to standards and tolerances 2019

READ
The Western Australia guide to standards and tolerances 2019 (the Guide) has been developed for use by builders and building owners as a convenient reference for acceptable standards of workmanship...
Building and Energy
Guide / handbook
30 Jul 2019

Industry Bulletin 114 – Updated Building Commissioner approved forms issued for use under the Building Act 2011

READ
Updates to some of the Building Commissioner approved forms have been made in order to align with recent amendments to the Building Regulations 2012 addressing administrative matters around the...
Building and Energy
Bulletin
27 Mar 2019

Industry Bulletin 113 – Building Amendment Regulations 2019 for BCA 2019 and bush fire transitions

READ
The Building Amendment Regulations 2019 (the Amendment Regulations) were published in the Government Gazette on 26 March 2019. The Amendment Regulations come into effect on 1 May 2019. The Amendment...
Building and Energy
Bulletin
27 Mar 2019

Terms of use for Consumer Protection's Facebook page

Consumer Protection (CP) Western Australia’s Facebook page is managed by the CP Media team. We’re real people, not bots, so please be nice to us. By using or accessing our page, you’re agreeing to...
Consumer Protection
Information
09 Jan 2019

Helpful checks when choosing a building service provider

READ
Your home is usually your biggest investment, so it's worth doing your research before deciding who will undertake your building project. Undertaking a few practical checks at the start can help...
Building and Energy
Fact sheet
20 Oct 2021

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Announcements

Consumer Protection leads campaign to call out real estate racism

Consumer Protection disciplines real estate agent for racist conduct Email accused Indian immigrants of “turning our beautiful country into filth” WA tenants urged to speak out and report racist behaviour Consumer Protection Commissioner Trish Blake has promised to stand behind any tenant calling out racist behaviour within the WA real estate industry. “There is no place for racism in society –...
Consumer Protection
Media release
08 Sep 2023

Commissioner's Blog: Don’t get caught in a subscription trap

Whether it’s a gym, streaming service, or dating site you’re signed up to, it can be tricky keeping track of how much money is leaving your bank account each month to pay for subscriptions and memberships. These small, but regular, costs can soon add up and contribute to cost of living pressures, so it can be worthwhile taking the time to see which services are worth keeping and which ones aren’t...
Consumer Protection
Media release
07 Sep 2023

Commissioner's Blog: Block your driver’s licence to lock-out identity thieves

Money is not the only thing scammers are looking to steal these days – your personal identification can be just as valuable to them. As part of their ruse, scammers posing as legitimate organisations or government service providers often pretend to need copies of your driver’s licence and passport to verify your identity, when their actual aim is to steal it. Having your identity stolen can cause...
Consumer Protection
Media release
07 Sep 2023

Electrical safety concerns prompt spit rotisserie ban – Flaming Coals SPG1500

Electric shock risks from unearthed spit motor Flaming Coals SPG1500 1.5m dual-fuel spit with 100kg electric rotisserie Prohibition of sale, hire and use WA’s energy safety regulator has banned the sale, hire and use of a large spit rotisserie barbecue due to electric shock risks. Building and Energy’s statewide prohibition applies to the SPG1500 F laming Coals 1.5m dual fuel (gas and charcoal)...
Building and Energy
Media release
06 Sep 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 6 September 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 31 cents per...
Consumer Protection
Media release
05 Sep 2023

Commerce Minister media statement – Cook Government to roll out landmark registration scheme for building engineers

Media statement from Commerce Minister Sue Ellery Landmark registration of more than 1,000 engineers in the building sector The registration will deliver safer buildings and greater accountability Two-year transition periods for civil, structural, mechanical, and fire safety engineers Part of a wide-ranging improvement plan for building regulation in Western Australia The Cook Government is set...
Building and Energy
Media release
04 Sep 2023

Scammers target seniors with fake WA Seniors Card website

Scammers stealing money and ID from seniors WA Seniors Card membership is free of charge and only available via www.seniorscard.wa.gov.au Contact ID Care immediately if you gave out your ID or your bank if you paid a fee Western Australian seniors are being targeted by scammers through a fake WA Seniors Card website requesting money and multiple forms of personal identification. The fake website...
Consumer Protection
Media release
31 Aug 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 30 August 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 31 cents per...
Consumer Protection
Media release
29 Aug 2023

WA charity donors warned to be on scam alert

Personal information hacked and leaked to the dark web Major breach affects more than 70 Australian charities Public urged to be on high alert for uninvited calls, texts and emails Western Australians who have made financial donations to charities in the last 10 years or more are being urged to beware of scams following reports of a major data breach of a telemarketing company holding donor...
Consumer Protection
Media release
24 Aug 2023

Commissioner's Blog: Receipt rules apply to all purchases

Many shoppers like to ‘tap-and-go’ when paying for purchases, while others like to hand-over cash, but one thing all consumers have in common is the right to receive a receipt if they want one. Consumer Protection was concerned recently to hear claims that a retailer in WA had denied a consumer’s request for a paper receipt, citing ‘company policy’ and pointing them to their own bank statement...
Consumer Protection
Media release
23 Aug 2023

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