Consumer

Topics

Trampoline safety

WATCH
There are over 3,000 trampoline-related injuries reported each year in Australia, making them some of the most reported product-related injuries to children in Australia. This equates to at least eight people a day being injured on a trampoline. Injuries include bone fractures, superficial...
Product safety for consumers
26 Nov 2015

Motor vehicle dealers and repairers law reform

This is the second stage in the review of laws affecting motor vehicle dealers and repairers in Western Australia Status: Closed, Friday 18 December 2015 A combined review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 has been completed. The community’s views were...
Consultations
05 Nov 2015

Amber teething necklaces

WATCH
Amber teething necklaces are a chain of rounded amber chips (fossilised tree resin) usually worn as a necklace. These products come in a range of colours, including yellow, white, beige and brown. It is claimed if a child wears the necklace against their skin it will help to reduce teething pain...
Product safety for consumers
04 Nov 2015

Free-range egg labelling 2015 - 2018

The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: April 2018: New standard is applied. Certain conditions must be met before eggs can be labeled or advertised as free range. more information on the egg labelling page. 15...
Consultations
06 Oct 2015

Returning faulty goods

Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
30 Sep 2015

Avoid a funeral RIP-off

Have you seen those ads on TV telling you how affordable a funeral plan can be? They say you can put money aside now to take the pressure off your family later. There are different ways to pay for a funeral, but some may be more suitable for you than others. One of the easiest ways to pay for a...
Aboriginal consumers
22 Jul 2015

Keeping safe at home

WATCH
Whether you rent or own your home, you can keep you and your family safe by reducing any risks you notice around the house. The following pages will provide you with tips on what to look for and how to fix any issues: Portable swimming pool safety Rules for pools and spas (Building Commission)...
Home safety
09 Jul 2015

Wash before you use

WATCH
All new products should be washed thoroughly before use to avoid any allergic reactions. New clothing and materials may contain allergens and toxic chemicals either as part of their manufacture or through cross contamination through shipping and transport. Ch emicals can be found in plastic water...
Product safety for consumers
08 Jul 2015

Country of origin food labelling (Commonweath) 2015

WATCH
All Australians could have their say on country of origin food labelling in an online survey to help design the Australian Government’s new labelling system. Status: Closed: Closing date Friday 3rd July 2015 Background The Australian Government wants to deliver a more direct system for food...
Consultations
30 Jun 2015

Product safety recalls

Product recalls occur when a product is deemed to be a risk to the users safety. A supplier can voluntarily recall a product or the Minister for Competition Policy and Consumer Affairs (Federal government) can order a compulsory recall. Product recalls are published on the Recalls Australia website...
Product safety for consumers
04 Jun 2015

Pages

Publications

Do not pin the gate open

READ
Propped open pool gates and faulty latches are a leading cause of drowning deaths in young children. It only takes seconds for a child to drown, so regularly check that the latch is working and never...
Building and Energy
Fact sheet
20 Dec 2018

Annual Report 2017- 2018

The department's annual report for 2017-2018 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019

Industry Bulletin 108 - Ministerial Order: Exemption from requirement for owner signature on building permit applications extended indefinitely

READ
Made under section 67(2A) of the Building Act 2011 (the Act), the Ministerial Order applies to all building permit applications for a Class 1 or Class 10 building or incidental structure.
Building and Energy
Bulletin
21 Nov 2018

Aboriginal SCAM posters

READWATCH
This is a series of posters designed to help Aboriginal communities identify and avoid scams.
Scam poster for Aboriginal communitites
Scam poster for Aboriginal communitites, by tvanderloo
Aboriginal Scam posters set - 4 posters in set. [1.5MB] [scald=9481...
Consumer Protection
Poster
07 Apr 2022

Danger – Swimming pool under construction

READ
Will your child and your neighbours’ children be safe while your pool is under construction? Some types of pools need to be filled with water by the pool builder as part of the construction process...
Building and Energy
Fact sheet
21 Dec 2018

Annual report in focus

READ
A concise version of the annual report that provides the reader with a snapshot of the annual report clearly articulating the value created by the department over the financial year.
Corporate
Reports
25 Oct 2018

Industry Bulletin 107 - The Building Amendment Regulations (No.2) 2018

READ
The Building Amendment Regulations (No. 2) 2018 (the Amendment Regulations) were published in the Government Gazette on 5 October 2018. The Amendment Regulations create new regulation 31HA in the...
Building and Energy
Bulletin
05 Oct 2018

State-wide cladding audit status update – public buildings

READ
The Department of Energy, Mines, Industry Regulation and Safety (DMIRS) contacted all government departments and agencies (agencies) regarding the risk presented by combustible cladding and requested...
Building and Energy
Reports
04 Dec 2023

Industry Bulletin 106 - Building Services (Registration) Amendment Regulations 2018

READ
The Building Services (Registration) Amendment Regulations 2018 (the Amendment Regulations) were published in the Government Gazette on Friday 21 September 2018. The Amendment Regulations can be...
Building and Energy
Bulletin
11 Nov 2021

Local government’s four yearly inspections of private swimming pool safety barriers 2017/18

READ
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building and Energy
Reports
18 Sep 2018

Pages

Announcements

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that from 6am tomorrow (Wednesday 23 August 2023), the average price of regular unleaded petrol (ULP) will increase by 30 cents per litre (cpl)...
Consumer Protection
Media release
22 Aug 2023

Commissioner's Blog: Don’t be taken for a ride buying a used-car

There’s a lot to consider when buying a used car, such as your budget and what type of vehicle will suit your needs, but of utmost importance is ensuring you don’t drive away with a lemon. We recently issued a warning against licensed car dealer Ventura Autos, after receiving 136 complaints about the selling of unroadworthy vehicles, in breach of the Australian Consumer Law. During their...
Consumer Protection
Media release
17 Aug 2023

Nominate a community champion for Consumer Protection Awards

Nominations now open for 2024 Consumer Protection Awards Seeking consumer rights educators and advocates, including the media Individuals, organisations and groups urged to submit a nomination The search is on for outstanding individuals, organisations, groups and the media who advocate for and promote consumer rights in WA, with nominations open for the prestigious 20 th anniversary Consumer...
Consumer Protection
Media release
17 Aug 2023

Plumbing pipe investigation update

WA’s building and plumbing regulator has announced preliminary findings from its investigation into water leaks in Perth homes from a particular brand of polybutylene pipe. Building and Energy’s investigation focused on identifying the cause of failure of Pro-fit polybutylene pipes made by Iplex Australia. Most water leaks occurred in pipes manufactured between mid-2017 and mid-2022. As part of...
Building and Energy
Media release
16 Aug 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 16 August 2023), the average price of regular unleaded petrol (ULP) will increase by 30 cents per litre (cpl)...
Consumer Protection
Media release
15 Aug 2023

Liquidation of Western Luxury Homes Pty Ltd

Building and Energy is advising property owners affected by the liquidation of Western Luxury Homes Pty Ltd to contact their home indemnity insurance (HII) provider, QBE Insurance. The Perth building company appointed liquidators on 11 August 2023. Building and Energy understands Western Luxury Homes was contracted for 12 home building projects dating from mid-2020. Building and Energy Executive...
Building and Energy
Media release
15 Aug 2023

Commissioner's Blog: Tough new penalties for unfair T&Cs

Many consumers don’t have the time or patience to read the long lists of terms and conditions that often accompany the products and services they buy, but at least they can take comfort knowing they will soon be better-protected if any of those contracts are not fair. That’s because the Australian Consumer Law has recently been amended to introduce penalties for businesses that present contracts...
Consumer Protection
Media release
09 Aug 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 9 August 2023), the average price of regular unleaded petrol (ULP) will increase by 28 cents per litre (cpl)...
Consumer Protection
Media release
08 Aug 2023

Cook Government driving change to protect used car buyers in WA

New checklist for used car buyers to protect consumers from buying a lemon Legislative changes will require WA car dealers to disclose repairable write-off status Changes protect used car buyers from repairable write-offs when buying from a dealer In the past three years 259 people reported being scammed while buying a car online The Cook Government is driving change to make West Australian roads...
Consumer Protection
Media release
04 Aug 2023

Commissioner's Blog: Rent scams rise to record levels

Money’s tight right now for many Western Australians, so the last thing any hopeful tenant needs is to be scammed out of their hard earned money, on top of having no-where to live. Unfortunately that’s the reality for a growing number of WA renters, as scammers pretending to be landlords flood online marketplaces and social media platforms with fake property listings and responses to ‘rental...
Consumer Protection
Media release
02 Aug 2023

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