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Acceptable quality Goods must be of an acceptable quality. The guarantee of acceptable quality Suppliers and manufacturers guarantee that goods are of acceptable quality when sold to a consumer. This means they guarantee the goods will be: safe, durable and free from defects; acceptable in...
Guarantees and warranties
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
The Motor Vehicle Repairers Act 2003 imposes serious obligations on licensed repair business operators and the way they operate their business. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a court or...
Motor vehicle repairers
Not every business in the motor repair and servicing industry requires a repair business licence. Vehicle and parts manufacturers are exempt if they do not actually repair vehicles. If you manufacture parts but do not fit them to a vehicle you will not require a licence. The question you must ask...
Motor vehicle repairers
Motor vehicle repair businesses must operate from approved premises (including mobile premises). If a repair business operates from multiple premises, each additional premises must also be approved. Fixed premises The Motor Vehicle Repairers Act 2003 requires each applicant for a motor vehicle...
Motor vehicle repairers
A motor vehicle repair business licence is required if you are an owner of a motor vehicle repair business, a self-employed motor vehicle repairer or operate a mobile repair business. Before your licence can be approved by the Commissioner for Consumer Protection, you must be a certified repairer...
Motor vehicle repairers
There are 29 classes of repair work for which a repairer's certificate can be granted. Motor vehicle repair businesses are no longer required to be licensed for each class of repair work undertaken. However, repair businesses must ensure any repair work is carried out or adequately supervised by a...
Motor vehicle repairers
Multiple pricing occurs when a supplier displays more than one price for the same item or service. If a supplier displays the same item with more than one price then they must sell it for the lowest displayed price or withdraw the item until the price is corrected. A price published in a catalogue...
Pricing
Consumer Protection often receives complaints about incorrect rounding of prices by retail and fast food outlets. There are rules in place for businesses when it comes to dealing with small change transactions and we’d like to hear from customers who believe those rules are being broken. In...
Pricing
What is a ‘country of origin’ representation? You must not make false or misleading representations about the country of origin of goods. A representation about country of origin can include words, a picture or both, indicating that goods were made, produced or grown in a particular country. The...
Advertising and promotion

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Announcements

The Building Services Board has fined Osborne Park builder Ventura Home Group Pty Ltd (BC10805) $5,000 and its nominated supervisor Justayn Bean (BP13268) $3,000 for negligent conduct under the Building Services (Registration) Act 2011 .
Building Commission
Media release
18 Apr 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 120.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 April 2016, most BP sites are increasing their ULP price by 22 cpl to 123.9 cpl. Most Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to...
Consumer Protection
Media release
11 Apr 2016
Pedrini Franchising Pty Ltd (reg. BC7215) and its directors Mark Pedrini, who is also the company’s nominated supervisor (PC7215 and PP7356), and Natalie Pedrini have been ordered by the State Administrative Tribunal to pay fines totalling $6,000 and costs of $975 as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
07 Apr 2016
East Perth registered building contractor, J-Corp Pty Ltd (BC6415), has been fined $2,500 by the Building Services Board for negligent conduct under the Building Services (Registration) Act 2011 .
Building Commission
Media release
07 Apr 2016
Western Australian consumers and businesses are being urged to take part in a national review of the Australian Consumer Law. The review is being carried out by consumer protection agencies through Consumer Affairs Australia and New Zealand, and an issues paper has been released. Commerce Minister Michael Mischin encouraged Western Australian consumers, businesses and other interested groups to...
Consumer Protection
Media release
05 Apr 2016
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 120.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 April 2016, most BP sites are increasing their ULP price to 124.9 cpl (an increase of 20 cpl). Most Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their...
Consumer Protection
Media release
04 Apr 2016
Jandakot tiler Jose Antonio Arguijo , as the sole director and secretary of Plaza Tiling Pty Ltd , has been prosecuted by the Building Commissioner for offences the company committed when carrying out renovations in Rockingham and Como between June 2011 and March 2013. In the Perth Magistrates Court on 2 March 2016, Mr Arguijo was ordered to pay fines of $66,700, compensation totalling $109,865...
Building Commission
Media release
31 Mar 2016
With Acting Commissioner for Consumer Protection David Hillyard Next time you’re asked ‘would you like a receipt?’ say yes and be sure to check it. Contactless technology that allows us to pay with a wave of a card seems to be resulting in a lower take-up of receipts and this becomes a problem when there’s a query about how much was charged and what for. If you fail to obtain proof of the...
Consumer Protection
Department News
30 Mar 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 121.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 March 2016, most Coles Express, Caltex Woolworths, BP and Puma sites are increasing their ULP price to 123.9 cpl (an increase of 25 cpl by Coles Express, 24 cpl by Caltex...
Consumer Protection
Media release
28 Mar 2016
Jandakot builder Kerry George Parsons (BC4277 & BP4277) has been ordered by the Building Services Board to pay a fine of $5,000 for negligent conduct.
Building Commission
Media release
22 Mar 2016

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