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Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. The guarantee of acceptable quality Suppliers and manufacturers guarantee that goods are of acceptable quality when sold to a consumer. This means they guarantee the goods will be: safe, durable and free from defects; acceptable in...
Guarantees and warranties
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
The Motor Vehicle Repairers Act 2003 imposes serious obligations on licensed repair business operators and the way they operate their business. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a court or...
Motor vehicle repairers
Not every business in the motor repair and servicing industry requires a repair business licence. Vehicle and parts manufacturers are exempt if they do not actually repair vehicles. If you manufacture parts but do not fit them to a vehicle you will not require a licence. The question you must ask...
Motor vehicle repairers
Motor vehicle repair businesses must operate from approved premises (including mobile premises). If a repair business operates from multiple premises, each additional premises must also be approved. Fixed premises The Motor Vehicle Repairers Act 2003 requires each applicant for a motor vehicle...
Motor vehicle repairers
A motor vehicle repair business licence is required if you are an owner of a motor vehicle repair business, a self-employed motor vehicle repairer or operate a mobile repair business. Before your licence can be approved by the Commissioner for Consumer Protection, you must be a certified repairer...
Motor vehicle repairers
There are 29 classes of repair work for which a repairer's certificate can be granted. Motor vehicle repair businesses are no longer required to be licensed for each class of repair work undertaken. However, repair businesses must ensure any repair work is carried out or adequately supervised by a...
Motor vehicle repairers

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Announcements

The average cost of unleaded petrol is set to increase by around 16 cents per litre (cpl) to 119.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 September 2016, most Coles Express sites are increasing their ULP price to 128.9 cpl, most BP sites are increasing their ULP price to 127.9 cpl, most Puma sites to 123.9 cpl...
Consumer Protection
Media release
12 Sep 2016
With Acting Commissioner for Consumer Protection David Hillyard Scammers are carrying out research into people at various organisations and either hacking computers or impersonating email accounts in a fraud known as a ‘man in the middle’ attack. Consumer Protection and WA Police Major Fraud Squad warn anyone making payments to third parties to be aware of the increased frequency in attempts to...
Consumer Protection
Department News
08 Sep 2016
Individuals and organisations in WA involved in promoting consumer and tenancy rights and providing community support are urged to submit a nomination for the Consumer Protection Awards 2017. Nominations are now open for the awards which formally recognise the efforts of individuals, groups, businesses, advocates, local government and the media in educating the community about their rights and...
Consumer Protection
Media release
06 Sep 2016
The average cost of unleaded petrol is set to increase by around 16 cents per litre (cpl) to 121.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 September 2016, most Coles Express sites are increasing their ULP price to 129.9 cpl (an increase of 30 cpl). Most Puma sites are increasing their ULP price to 125.9 cpl, most...
Consumer Protection
Media release
05 Sep 2016
Flouting door to door trading laws and offering contracts which restrict consumer rights has cost a solar company $15,000 after being fined by the Perth Magistrates Court on 31 August 2016. Green Engineering Pty Ltd , which operates nationally, was found guilty of failing to comply with provisions of the Australian Consumer Law (ACL) which set out what salespeople must do when they visit...
Consumer Protection
Media release
01 Sep 2016
The Building Services Board has fined Willetton building company Build West Pty Ltd (reg. BC10002) $5,000 and its director and nominated supervisor Shaun Middleton (BP37114) $2,500 for negligent conduct and failing to properly manage and supervise its work.
Building Commission
Media release
31 Aug 2016
Wangara builder Jeffrey West (reg. BP101011 & BC100818), the sole trader of Kameleon Homes , no longer holds a builder registration in Western Australia.
Building Commission
Media release
31 Aug 2016
Northbridge builder Joseph Merenda (BP10668) has been fined $5,000 and refused renewal of his building practitioner registration as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
30 Aug 2016
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 121.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 30 August 2016, most Coles Express and Puma sites are increasing their ULP price to 129.9 cpl (an increase of 30 cpl). Most United sites are increasing their ULP price to 125.7...
Consumer Protection
Media release
29 Aug 2016
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 122.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 August 2016, most Puma and Caltex sites are increasing their ULP price to 129.9 cpl (an increase of 31 cpl by Puma and 27 cpl by Caltex). Most Caltex Woolworths sites are...
Consumer Protection
Media release
22 Aug 2016

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