Consumer

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Flue-less gas space heaters – safe use guidelines

The purpose of this information is to provide users of flue-less gas space heaters with guidance on their safe use. What is a flue-less gas space heater? A flue-less gas space heater is a gas appliance that does not have a flue to collect and exhaust to an outside area, the products of combustion...
Gas appliances
27 May 2014

Holiday accommodation

The main complaints Consumer Protection receives about holiday accommodation is generally about poor facilities and pricing disputes. Here are some tips to avoid disappointment when booking your next holiday. Choose your destination carefully: As with any purchase do your research by speaking to...
Types of rental accommodation
25 May 2014

Events and seminars

Current events Regional information seminars – Building engineers registration scheme Building and Energy is running three, free regional information seminars about the building engineer’s registration scheme. The seminars will explain how the new registration scheme will work, who is included in...
Events and seminars
23 May 2014

Building and Energy contact details

Our office hours are from 8.30am to 4.30pm, Monday to Friday. Level 1, Mason Bird Building 303 Sevenoaks Street (entrance Grose Avenue) Cannington WA 6107 Find directions to Building and Energy on Google Maps Building services general enquiries Phone: 1300 489 099 Fax: 08 6251 1501 Email: be.info@...
About Building and Energy
22 May 2014

Portable swimming pool safety

Portable pools can pose a safety risk, especially for children under the age of five. Even in a small portable pool with very little water, it only takes seconds for a child to drown. Inflatable and portable pools can present a danger as they are not usually fenced and may not be completely emptied...
Home safety
22 May 2014

Smoke alarms and RCDs

RCDs Lessors must have two RCDs installed on the switchboard at their rental premises before it can be leased. Energy Safety has more detailed information about RCDs. Smoke Alarms In the case of a fire, toxic smoke, rather than heat and flames, is the most immediate threat to life. As many fires...
Security, safety, maintenance and entry rights
20 May 2014

Consumer rights for youth

When you are ready to start buying things for yourself, or ready to move out of the family home, you should know your rights and where to go to get help if things go wrong. Consumer Protection can help you with information about buying a vehicle renting a place contracts (mobile phones etc) buying...
Your consumer rights
20 May 2014

Buying a pet

WATCH
Protection for pet owners When you buy a pet, you are protected by the same consumer laws that apply to most purchases. If something is not right with your pet, you have rights that extend beyond the point of sale. Contact the breeder or seller immediately to discuss the issue and seek a solution...
Your consumer rights
20 May 2014

Ripped off

WATCH
Have you seen an advert and felt it sounded too good to be true? We have created our own ads which help you see the tricks scammers use to lure you into losing confidence and money. Heartbroken: Ripped off Dating and social media sites can be fun but they are also places where con artists can lure...
Your consumer rights
20 May 2014

Media statements

Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Sue Ellery MLC , Minister for Finance; Commerce; Women's Interests, Leader of the Government in the Legislative Council, are available from the Government Media Office page ...
About us
18 May 2014

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Publications

Changes to residential smoke alarm standard - Real estate bulletin issue 142 (April 2017)

28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
18 May 2017

Summary of final report - Perth Children's Hospital audit

READ
The Building Commission has released a final audit report on some compliance and conformance issues that arose during the construction of the new Perth Children’s Hospital (PCH) at the QEII Medical...
Building and Energy
Fact sheet
24 Apr 2017

Final report – Perth Children's Hospital audit

READ
An audit of contractor and product performance in the construction of the new Perth Children’s Hospital.
Building and Energy
Reports
24 Apr 2017

Building Commission Industry Bulletin 79 - Building Code smoke alarm requirements for residential buildings

READ
The Building Commission released an e-letter on 28 November 2016 to remind building industry practitioners about interconnection of smoke alarms and the new Australian Standard for smoke alarms. This...
Building and Energy
Bulletin
28 Feb 2017

Building Commission Industry Bulletin 77 - Building Amendment Regulations 2017

READ
The Building Amendment Regulations 2017 (the Amendment Regulations) were published in the Government Gazette on Tuesday 7 February 2017 to come into operation on Wednesday 8 February 2017. The...
Building and Energy
Bulletin
13 Feb 2017

Ethanol burner - burns victim interview

LISTEN
This transcript is taken from an interview between Consumer Protection and an ethanol burner burns victim in December 2016. The full interview is available from the link above. Grabs of certain key...
Consumer Protection
Alert
20 Dec 2016

Extension of interim ban on decorative alcohol fuelled burners

READ
EXTENSION OF INTERIM BAN ON DECORATIVE ALCOHOL FUELLED BURNERS I, MICHAEL MISCHIN, Minister for Commerce, pursuant to section 111(2) of the Australian Consumer Law (WA) extend an interim ban on...
Consumer Protection
Policies
17 Feb 2017

Improving the interaction between residential tenancy laws and family violence restraining orders - options paper

READ
The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that victims of family violence are able to achieve...
Consumer Protection
Consultations / public comment
15 Dec 2016

Attempted theft of $500,000 via cyber-attack on real estate agency: Land valuers bulletin issue 24 (September 2016)

29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
08 Sep 2017

Attempted theft of $500,000 via cyber-attack on real estate agency: Real estate bulletin issue 121 (September 2016)

READ
29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
05 Oct 2016

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Announcements

Unlicensed dealing results in further fines for repeat offender (Jayde Al-Defeari)

$30,208 fine and costs for trading in motor vehicles without a licence 18 vehicles bought and 22 sold between 6 January 2021 and 28 October 2021 Public urged to report unlicensed motor vehicle dealers The Perth Magistrates Court has handed down a $15,000 fine on a Perth woman who bought 18 vehicles and sold 22 of them between January 2021 and October 2021 and operated without a licence as...
Consumer Protection
Media release
25 May 2023

Commissioner's Blog: Keep your wits when buying tickets

Live sport and music lovers will be spoilt for choice in the coming months, as Western Australia gets set to host to a slew of major international events. Competition for tickets to the likes of the FIFA Women’s World Cup, Coldplay and P!NK has been fierce, so it’s never been more important for WA consumers to stay on the ball when trying to secure their own seat or spot. We have no doubt ticket...
Consumer Protection
Media release
25 May 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 24 May 2023), the average price of regular unleaded petrol (ULP) will increase by over 29 cents per litre (...
Consumer Protection
Media release
23 May 2023

Commissioner's Blog: Travelling in a post-pandemic world

As the world shakes off the shackles of COVID-19, many Western Australians are feeling more confident about jetting off or setting sail for a holiday. We therefore want to remind travellers about their rights under the Australian Consumer Law (ACL) if something goes wrong with a travel product or service. Beyond what is outlined in the terms and conditions, the travel provider is bound by the ACL...
Consumer Protection
Media release
18 May 2023

Scam spike in Aboriginal and Torres Strait Islander peoples

50 consumers lost over $161,000 to scams in the last 12 months Aboriginal and Torres Strait Islander peoples invited to share their experience with scams, buying goods and services, and renting Survey closes 30 June 2023 with a $200 cost of living gift card up for grabs WA ScamNet has seen an increase in reports of scams affecting Aboriginal and Torres Strait Islander peoples in Western Australia...
Consumer Protection
Media release
18 May 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 May 2023), the average price of regular unleaded petrol (ULP) will increase by over 27 cents per litre (...
Consumer Protection
Media release
16 May 2023

Next step for fairer retirement village laws

New retirement village laws underway to improve seniors' experiences of entering, living in and leaving a village, and support the sector's long-term viability Exit entitlements to be paid to former residents within 12 months of their departure from a village Proposed changes to balance greater protections for village residents and the interests of operators The McGowan Government is progressing...
Consumer Protection
Media release
15 May 2023

Coldplay ticket scams - Western Australians warned to be on high alert!

​ Coldplay fans urged to be on high alert for ticket scalpers and scammers Holders of inflated tickets may be at risk of being refused entry at Optus Stadium Report tickets being sold for more than a 10 per cent mark-up to Consumer Protection The McGowan Government is warning Coldplay fans to be on high alert for ticket scalpers and scammers ahead of pre-sale tickets going on sale tomorrow,...
Consumer Protection
Media release
14 May 2023

Funding boost for community groups to assist tenants in trouble

McGowan Government providing almost $9 million over two years to tenancy advocates and legal centres across WA Funding in 2023-24 State Budget to enable tenants in need of help to access advice, assistance and legal support at little or no cost Community legal centres across Western Australia will receive a funding boost in the 2023-24 State Budget to provide advice and support to the increased...
Consumer Protection
Media release
11 May 2023

Commissioner's Blog: Give shipping container scams a wide berth

Swelling demand for shipping containers is causing Western Australian consumers to be scammed out of their money at a rate of knots. When items are in high demand yet short in supply, they become easy targets for scammers who know that when people are desperate to buy scarce items, they can forget to ‘practice the pause’ to consider whether they are being swindled. According to figures from our...
Consumer Protection
Media release
11 May 2023

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