Consumer

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Consumer Protection licence and registration search

Note: This page is best viewed in landscape mode when using a mobile device. Search for a licensed car repairer, real estate agent, settlement agent, land valuer, car dealer, employment agent, or debt collector. You can find if an electrician , gasfitter , or plumber is licensed, or contact...
Licence and registration search
30 Apr 2014

Find an appointor

This information applies to construction contracts entered into before 1 August 2022. For contracts entered into on or after 1 August 2022 see the Building and Construction Industry (Security of Payment) Act 2021 webpages. The Construction Contracts Regulations 2004 provide that for the purposes of...
Find an appointor or adjudicator
30 Apr 2014

Consumer Protection office locations

WATCH
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
29 Apr 2014

Energy Safety business plans

Energy Safety 's business plan is developed annually and as required by legislation sets out: a statement of intent; the business environment and challenges, including major projects; the financial plan; details of the proposed industry levy; and a brief outline of the previous financial year...
About Building and Energy
29 Apr 2014

26th parallel

Some laws set out considerations for regional areas, in particular areas above or below the 26th parallel, for example retail trading hours and residential tenancies. This map shows the location of the 26th parallel in Western Australia which is located at Shark Bay on the coast. Map indicating the...
Online resources
25 Apr 2014

Retail advertising guide

Consumer Protection's goal is to influence the marketplace to become fairer, more competitive and better informed. All advertising should tell the truth about a product or service and allow consumers to make well-informed decisions. The legal principles explained here apply to advertising in all...
Advertising and promotion
23 Apr 2014

Electrical safety certificates

By law, an electrical contractor/electrician who carries out any electrical installing work on a consumer's premises must provide an electrical safety certificate to the person for whom the work was done within 28 days of completion of the work (the relevant person may be the owner, occupier or...
Electrical installations
17 Apr 2014

Energy audit reviews

Building and Energy conducts audit reviews as required and following are the reports on these audit reviews: Review of Western Power's Compliance with Order No. 01-2009 - June 2016 Western Power service connect audit report - February 2012 Electrical safety of grid-connected solar installations in...
Compliance and audit
17 Apr 2014

Energy industry technical safety regulatory framework

A guide to the energy industry technical safety regulatory framework administered by Building and Energy.
Legislation administered
17 Apr 2014

Gas supply network safety and network supply standards

Gas Standards (Gas Supply and System Safety) Regulations 2000 The Gas Standards (Gas Supply and System Safety) Regulations 2000 were came into effect on 1 August 2000. The regulations mandate the following standards: AS 2885.1 "Pipelines - Gas and liquid petroleum - Design and construction" AS 2885...
Gas networks
17 Apr 2014

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Publications

Complaints and conciliation: a guide for consumers

READ
Publication last updated 17 July 2020 The Department of Energy, Mines, Industry Regulation and Safety’s Consumer Protection Division is here to help consumers get a fair result if they have a dispute...
Consumer Protection
Fact sheet
29 Feb 2024

Second-hand cot safety material

READWATCH
This is a range of promotional material showing simple tips to check your second-hand cot is safe for baby.
Cot safety - poster
Cot safety - poster, by Consumer Protection - Product safety
Cot Safety Tips to check if your second-hand cot is...
Consumer Protection
Promotions
29 Apr 2016

Example complaint schedule

READ
Building and Energy
Fact sheet
26 Apr 2016

Roof-mounted evaporative coolers

READ
From 8 April 2016 new roof-mounted evaporative coolers being installed on residential buildings that are located in a designated bush fire prone area must be fitted with non-combustible covers. It is...
Building and Energy
Fact sheet
31 Jul 2019

Building Commission Industry Bulletin 63 - Building Amendment Regulations 2016 (bush fire)

READ
Building and Energy
Bulletin
04 Apr 2016

Nyabing pole fire and electrical accident - 13 February 2014

READ
Energy Safety carried out an investigation into a fire which occurred in a paddock at 494 Browne Road, Nyabing, East of Katanning on 13 February 2014. The investigation found that the electrical...
Building and Energy
Reports
19 Jul 2019

Building Commission Industry Bulletin 62 - Victorian Building Authority external wall cladding audit report

READ
Building and Energy
Bulletin
02 Mar 2016

Guide to the provision of evidence to support a building work complaint

READ
Building and Energy
Guidance note
02 Nov 2017

Guide to the provision of evidence to support a building work complaint

READ
Building and Energy
Fact sheet
19 Feb 2016

Three month transition period to comply with fee deregulation changes - Settlement agents bulletin issue 54 (January 2016)

READ
29 January 2016 As outlined in e-bulletin issue 53 , the regulation of fees will cease as of 3 February 2016. Settlement agents are able to determine the fee structure to charge their client for...
Consumer Protection
Bulletin
29 Jan 2016

Pages

Announcements

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 12 April 2023), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl)...
Consumer Protection
Media release
11 Apr 2023

Gas and electrical safety tips for Easter campers

Use portable gas appliances and generators outdoors ‘Soapy water test’ shows leaks from a gas cylinder, hose or connections Check extension cords and other electrical equipment for damage As families and friends get set for the Easter holidays, WA’s energy safety regulator is sharing its top tips for using gas and electrical appliances safely while camping and caravanning. Building and Energy...
Building and Energy
Media release
06 Apr 2023

Unlicensed real estate property manager fined $18,000 (Bobby Townsend, formerly Buscher / PPM Private Property Management)

Willetton man managed five properties over four years without holding a licence Tenancy bonds were collected but not lodged with the Bond Administrator Unlicensed operators undermine professional standards of the industry A Willetton property manager who operated without a licence and failed to lodge eight tenancy bonds with the Bond Administrator was fined a total of $18,000 by the Perth...
Consumer Protection
Media release
06 Apr 2023

Commissioner's Blog: Keep kids away from tiny killers

They may well look like lollies to young eyes, but both button batteries and small high-powered magnets are capable of causing devastating internal injuries if swallowed. The dangers have been highlighted in recent news reports on two young children who were hospitalised after ingesting these incredibly hazardous items in separate incidents. Small high-powered magnets, which are promoted as shape...
Consumer Protection
Media release
06 Apr 2023

Illegal Bunbury car seller fined $10,000 (Bradley Diable)

Unlicensed motor vehicle dealer to pay $10,000 fine and $682 in costs 19 vehicles were sold between May 2021 and May 2022 Consumers urged to report unlicensed motor vehicle dealers A man has been fined $10,000 by the Bunbury Magistrates Court for buying and selling motor vehicles without a valid motor vehicle dealer licence. Bradley Christopher Diable was also ordered to pay costs of $682 when...
Consumer Protection
Media release
04 Apr 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 5 April 2023), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl) to...
Consumer Protection
Media release
04 Apr 2023

Fake testimonial costs plumbing licence applicant – Kenneth Finbar Wilson

PLUMBERS LICENSING BOARD – MEDIA STATEMENT A Kardinya man has been ordered to pay more than $1,500 in fines and costs after admitting he provided a fake testimonial for a plumbing licence application. The charge against Kenneth Finbar Wilson , brought by the Plumbers Licensing Board, was heard at Armadale Magistrates Court on 7 March 2023. Mr Wilson pleaded guilty to contravening the WA’s...
Building and Energy
Media release
03 Apr 2023

Reminder of smoke alarm rules ahead of April Fools

1 April has become a landmark date for checking smoke alarms Activate the test button and check the alarm is not more than 10 years old Useful information and fact sheets at Building and Energy’s website WA’s building and electrical safety regulator wants home owners to look up at their smoke alarms this April Fools’ Day, the landmark date for checking the life-saving devices. Building and Energy...
Building and Energy
Media release
30 Mar 2023

$4 million in bond money waiting to be claimed by tenants and landlords

Appeal to WA tenants and landlords to claim outstanding bond money More than $4 million being held, waiting to be returned to rightful owners Free, quick and easy online process to search for and claim money owed Tenants and landlords in WA are being urged by Consumer Protection to check for unclaimed bond money which currently totals $4.15 million. The funds are being held by the Bond...
Consumer Protection
Media release
30 Mar 2023

Commissioner's Blog: Put the brakes and check for cancellation fees

Consumer Protection is alerting Western Australian car buyers to check vehicle sales contracts before signing for the correct cancellation fees and terms and conditions. Motor vehicle dealers in WA have been caught using incorrect or outdated sales contracts which state a cancellation fee that is higher than what is now legally allowed. Since 1 January 2022, the maximum amount motor dealers can...
Consumer Protection
Media release
29 Mar 2023

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