Consumer

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Photographs, drawings and other images must correspond with the advertised price and product. The reader or viewer should reasonably expect to be able to buy the product featured at the price mentioned. For example, it would be considered a breach of fair trading law to show a current model product...
Advertising and promotion
Ambush advertising is when a retailer makes an offer purporting to beat any offer elsewhere. While this can be an effective marketing tool, it may also create problems for you. When advertising in this way, you must be prepared to honour the offer being made. If a competitor is prepared to sell...
Advertising and promotion
An "introductory" offer is an offer of a product or service that you have not previously provided. Clearly, it is impossible to make a price comparison in any "introductory" offer because you would not have established a regular selling price. If you can substantiate it, you may make claims such as...
Advertising and promotion
If planning to build in an area affected by the European House Borer (EHB), it is recommended that treated pine is used for structural purposes. A number of pine treatment options are available. For pine in service, in-situ treatment can be undertaken. For other affected pine products such as...
European house borer
European House Borer (EHB) Hylotrupes bajulus (Linnaeus) , is a destructive pest of seasoned coniferous timber including pine, fir and spruce. If allowed to become established it could cause major structural damage to buildings. Timbers commonly used for structural purposes in Australia, including...
European house borer
For specific advice about termite protection for a proposed new home you may contact the building surveyor at your local council, your builder or architect, or a licensed pest control professional. Advice about all types of pesticide treatments can be obtained from the Pesticide Safety Section of...
Termites and pests
Whichever system is selected for the prevention or early detection of termites, it is important that inspections are carried out regularly. You should inspect your property every six months for any obvious signs of infestation. Consumer Protection also recommends that you arrange for an inspection...
Termites and pests
Alternative termite control methods now fall into four broad categories - physical barriers, chemical barriers, resistant materials and design for early detection. Physical barriers Various forms of metal mesh barriers. Specially graded granite chips. Exposed concrete floor slab constructed as a...
Termites and pests
When you get a builder to construct your new home, you will be presented with a range of measures that can be taken against possible damage by termites (white ants). Modified standards In the past, most new homes were protected by spraying the sand pad with organochlorine chemicals. However,...
Termites and pests
Boarding or lodging is when you pay for a room or room and meals, but you are not renting the entire premises. It can include arrangements where the owner lives on the property and is renting out rooms; situations where you sub-let a room in a house; and living in lodging houses. Boarders and...
Renting

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Announcements

With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection recently attended an intellectual property rights workshop in Perth where makers of products, particularly electrical items, showcased physical examples of genuine and non-genuine items to highlight the differences. The session was mainly to help Australian Border Force officers detect counterfeit goods but we...
Consumer Protection
Department News
09 Dec 2016
Emails with the WA Police logo are being sent by scammers hoping to dupe West Australians into paying fake traffic fines. Consumer Protection and WA Police have received numerous reports from people who have received the emails which look authentic but are bogus. Acting Commissioner for Consumer Protection David Hillyard said real traffic infringement notices are either given on-the-spot or sent...
Consumer Protection
Media release
07 Dec 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 130.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 December 2016, most Caltex, Caltex Woolworths, Puma and Coles Express sites are increasing their ULP price to 133.9 cpl (an increase of 16 cpl by Caltex, Caltex Woolworths and...
Consumer Protection
Media release
05 Dec 2016
A new code of conduct for Western Australia's building and construction industry will be introduced to prevent anti-competitive behaviour, improve workplace safety and add to the suite of measures adopted by the State Government to ensure subcontractors are paid on time.
Building Commission
Department News
05 Dec 2016
With Acting Consumer Protection Commissioner David Hillyard Summer’s here and that means music festival season. But what happens if a big outdoor event or live concert is cancelled or dramatically changed at the last moment? The Australian Consumer Law (ACL) gives consumers rights if an Australian business fails to deliver what they said they would … that can include calling off a festival or...
Consumer Protection
Department News
01 Dec 2016
Nicola Multari , the sole director and secretary of Tonic Homes Pty Ltd (BC 13741 – expired), and Barry Douglas Windsor (reg. BP11375 & BC11375 – expired), the nominated supervisor of Fremantle Building Company Pty Ltd , have been fined for misconduct in connection with building work at a White Gum Valley property in 2013.
Building Commission
Media release
01 Dec 2016
Car buyers are being advised to exercise caution before agreeing to purchase ‘after sale add-ons’ and to get multiple quotes before accepting any finance offered by motor vehicle dealers. The advice follows a recent increase in complaints to Consumer Protection about the ‘extras’ sold at the point of sale of a vehicle which can include an extended warranty, rust proofing, paint and fabric...
Consumer Protection
Media release
01 Dec 2016
A concreter who only completed half a job but failed to return a consumer’s deposit has been fined $3,500 by the Narrogin Magistrates Court. Rhyce Daniel Power , who was trading as Nitro Concrete and Powercrete (both unregistered) at the time, pleaded guilty to breaching the Australian Consumer Law and was ordered to refund the $6,000 deposit that was paid by the consumer. He was also ordered to...
Consumer Protection
Media release
30 Nov 2016
Opportunistic scammers are taking advantage of the downturn in WA’s mining sector by targeting unemployed miners using a fake jobs website. The fake website www.miningjobswa.org is mimicking a legitimate employment website www.miningjobswa.net.au and is using an ABN stolen from an Australian company with a similar name. The Subiaco address being used by the scammers is not a business premises,...
Consumer Protection
Media release
30 Nov 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 130 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 November 2016, most Coles Express and Caltex sites are increasing their ULP price by 15 cpl and 16 cpl, respectively, to 133.9 cpl. Most Puma sites are increasing their ULP...
Consumer Protection
Media release
28 Nov 2016

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