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If you sell the goods (pursuant to a court order) Deduct from the proceeds all of your lawful and reasonable moneys owed, charges and sale expenses (including advertising, storage, sales commission, insurance, etc. If there is a shortfall, you may claim the balance from the party who left the goods...
Disposing of uncollected goods
There are certain forms you need to use when notifying the various people of your intention to dispose of goods. Following these procedures and using the correct forms can save you problems later, particularly if your customers turn up wanting their goods. You should be aware that penalties apply...
Disposing of uncollected goods
Generally, service of documents can be done by: delivering them to the party personally; posting them to the party’s last known address; or leaving them at the party’s residence, or if they are a principal of a business, at the usual or last known place of business. In the case of a corporation or...
Disposing of uncollected goods
Many businesses are left holding goods which customers never return to collect. These goods often become a nuisance and take up valuable storage space. It is sometimes in your best interest to dispose of them . If you decide to take this action, the Disposal of Uncollected Goods Act 1970 and its...
Disposing of uncollected goods
If a trader uses vouchers and gift cards, they are providing a ‘non-cash payment facility’. The Australian Securities and Investments Commission (ASIC) has set requirements for vouchers and gift cards, based on the Corporations Act 2001 . Vouchers: must clearly display the expiry date can be used...
Lay-bys, vouchers and gifts
When a consumer suffers loss or damage due to a defect with goods or services, they can make a claim to recover damages or compensation. This is particularly the case where the defect means the trader or manufacturer failed to comply with a consumer guarantee. A consumer can apply to the trader or...
Returns and cancellations
License Search Form If the search form has not loaded here, please follow this direct link to the search form .
Licensing search
All fuel gas accidents or incidents that occur in Western Australia should be reported. Gas incidents Regulation 42 of the Gas Standards (Gasfitting and Consumer Gas Installations) Regulations 1999 requires that all incidents, such as near misses, injury to persons or property damage relating to...
Reporting a gas incident
All electrical accidents that occur in Western Australia must be reported. The Electricity (Licensing) Regulations 1991 require that all electrical accidents irrespective of their seriousness, must be immediately reported to: the employer (if relevant); and the relevant network operator. If the...
Reporting an electrical accident
Don't D-I-Y (do it yourself) electrical work Doing your own electrical work or employing an unlicensed person to do it for you, is very dangerous. You and your family risk electrocution or fire. Licensed electrical contractors have been expertly trained and will guarantee the quality of their work...
Electrical installations

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Publications

Co-operatives Information Sheet
Consumer Protection
Fact sheet
29 May 2014
About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
A short brochure providing information about Consumer Protection’s Product Safety Unit's website.
Consumer Protection
Brochure
27 May 2014
Who should complete this application This form can be used by motor vehicle dealers, repair businesses, car market operators or holders of an Exemption from the Motor Vehicle Dealers Act. Any...
Consumer Protection
Form – application
29 Jun 2018
About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Fact sheet
10 Oct 2017
A guide to the correct procedures to dispose of uncollected goods. Though this guide to the disposal of uncollected goods was developed in partnership with the MTA, it is not just for the motor vehicle industry and it is applicable for the disposal of any type of product left with a business.
Consumer Protection
Guide / handbook
09 Nov 2017
Co-operatives: Good Business Guide
Consumer Protection
Guide / handbook
29 May 2014
Looking for a home of your own does not necessarily mean buying an established property. Some people prefer to buy vacant land and have a home built to their plans and requirements. This often means...
Consumer Protection
Brochure
27 May 2014
This guide is intended to help auditors produce high quality reports in the required format. To make the auditing process easier, templates for the main documents to be lodged with the Commissioner...
Consumer Protection
Guide / handbook
30 Jul 2018

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Announcements

The McGowan Government has approved the City of Greater Geraldton's application for a 12-month trial of Perth metropolitan retail trading hours. General retailers will now be able to trade from 8am to 9pm Monday to Friday, 8am to 5pm on Saturday and 11am to 5pm on Sunday and public holidays - except Christmas Day, Good Friday and Anzac Day. After the trial, the City of Greater Geraldton is...
Consumer Protection
Media release
22 Sep 2017
The average cost of unleaded petrol is set to increase by around 22 cents per litre (cpl) to 138.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 September 2017, most Puma, Caltex Woolworths, 7-Eleven and Caltex sites are increasing their ULP price to 142.9 cpl (an increase of between 27 and 29 cpl). Most Coles Express...
Consumer Protection
Media release
18 Sep 2017
With Commissioner for Consumer Protection David Hillyard If you pay for goods or services by card, you’ll be pleased to know there’s a ban on excessive payment surcharges which applies to all businesses across Australia as of 1 September 2017. The new law limits the amount that a business can charge customers for use of payment methods such as EFTPOS (debit and prepaid), MasterCard (credit, debit...
Consumer Protection
Media release
15 Sep 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 137.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 September 2017, most Caltex Woolworths, 7-Eleven, Caltex and Puma sites are increasing their ULP price to 142.9 cpl (an increase of between 27 and 29 cpl). Most BP sites are...
Consumer Protection
Media release
11 Sep 2017
The search has begun for the next winners of the Consumer Protection Awards with nominations now open. Advocates of consumer and tenancy rights are encouraged to nominate whether as an individual, community group, local government authority or a media organisation. Those who have been active in highlighting consumer and tenancy issues and providing community support, advice or education are...
Consumer Protection
Media release
11 Sep 2017
A young businessman who supplied black tie waiters for private functions has been ordered by the Perth Magistrates Court to pay almost $7,500 in fines, compensation and costs for taking payments from clients but failing to turn up. 20 year old Tyson John Vacher , who operated Black Tie Waiters (deregistered) from his Carramar home, was fined $1,000 each on four charges of accepting payment but...
Consumer Protection
Media release
06 Sep 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 136.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 September 2017, most Caltex and Caltex Woolworths sites are increasing their ULP price to 142.9 cpl (increasing 28 cpl and 29 cpl, respectively). Most 7-Eleven, BP, Coles...
Consumer Protection
Media release
04 Sep 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 136.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 August 2017, most Puma, Caltex Woolworths, 7-Eleven, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of between 24 and 29 cpl). Most...
Consumer Protection
Media release
28 Aug 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 134.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 22 August 2017, most Puma, 7-Eleven, Caltex Woolworths, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of between 27 and 31 cpl). Most BP...
Consumer Protection
Media release
21 Aug 2017
The average cost of unleaded petrol is set to increase by around 24 cents per litre (cpl) to 135.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 August 2017, most Caltex Woolworths, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of between 30 and 33 cpl). Most Puma and BP sites...
Consumer Protection
Media release
14 Aug 2017

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