Consumer

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The following second-hand vehicles are not covered by statutory warranty when bought from a dealer: Commercial vehicles (i.e. those constructed primarily to carry goods or materials) Utes (well body and tray back) with one row of seats Trucks Caravans Motor cycles designed for off-road use and not...
Buying a vehicle
A statutory warranty applies only to vehicles bought from a licensed motor vehicle dealer. The Motor Vehicle Dealers Act requires licensed dealers to fix certain defects in used motor vehicles they have sold. The statutory warranty also applies only to motor vehicles that have a purchase price of $...
Buying a vehicle
Gift recipients have the same rights and responsibilities and are entitled to the same remedies as a consumer who has bought goods or services directly.
Lay-bys, vouchers and gifts
A‘lay-by’ agreement exists when if the consumer: pays for the goods in at least three instalments (when the agreement is not stated to be a ‘lay by’ agreement) or in at least two instalments (when the agreement is called a ‘lay-by’ agreement); and does not receive the goods until the full price has...
Lay-bys, vouchers and gifts
Every Australian business has the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and responsibilities, you can look after your business and your customers. ACL guides There are six guides to the Australian Consumer Law (ACL), developed by Australia’s...
Business tools
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Gasfitting is a skilled technical trade requiring extensive training to become competent. Gasfitting not completed to the required standards is a serious safety hazard. In Western Australia, only licensed gas fitters...
Gas installations
A consumer who wants to make a claim about faulty goods or services against a supplier or manufacturer will usually need to show they obtained the goods or services from the supplier or manufacturer. The same applies to gift recipients. Businesses are understandably concerned to ensure claims made...
Receipts
Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
New vehicle (manufacturer's) warranties When you buy a new vehicle the manufacturer will "guarantee" the vehicle, usually for a limited period of time, provided the vehicle is used correctly. This guarantee is known as a manufacturer's warranty or 'express warranty' because it is 'expressed',...
Buying a vehicle
When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle

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Publications

Application for occupancy permit strata
Building Commission
Form – application
14 May 2014
Occupancy permit
Building Commission
Form – application
14 May 2014
Application for occupancy permit
Building Commission
Form – application
14 May 2014
Notice of cessation
Building Commission
Form – application
14 May 2014
Demolition permit
Building Commission
Form – application
14 May 2014
Application for demolition permit
Building Commission
Form – application
14 May 2014
Building permit
Building Commission
Form – application
14 May 2014
Certificate of design compliance
Building Commission
Form – application
14 May 2014
Application for building permit – uncertified
Building Commission
Form – application
14 May 2014
Application for building permit – certified
Building Commission
Form – application
24 Feb 2015

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Announcements

The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 140.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 January 2017, all metro Coles Express sites are increasing their ULP price to 145.9 cpl (an increase of 18 cpl). Most BP, Caltex, Caltex Woolworths and Puma sites are...
Consumer Protection
Media release
09 Jan 2017
With Acting Consumer Protection Commissioner David Hillyard The economic downturn in WA is creating opportunities for heartless scammers to take money from people in desperate circumstances who are least able to afford it. Consumer Protection has received reports from a number of people recently who have fallen victim to personal loan scams and have given personal information which could lead to...
Consumer Protection
Department News
09 Jan 2017
With Acting Consumer Protection Commissioner David Hillyard If you’re buying a car any time soon we have a message we’d like to drive home. Consumer Protection has concerns about the value of add-ons being sold to people purchasing motor vehicles in Western Australia. There’s been a recent increase in complaints to Consumer Protection about the vehicle ‘extras’ sold at the point of sale such as...
Consumer Protection
Department News
06 Jan 2017
Consumer Protection is warning owners of inflatable air loungers not to use them in water as they could pose a drowning risk. Inflatable air loungers are fabric tubes that are inflated to form a lounge or bed. They can be used as an alternative to other furniture and may have an internal plastic liner in addition to an external covering. They may also be marketed as air sofas or inflatable...
Consumer Protection
Media release
04 Jan 2017
The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 138.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 January 2017, most Caltex Woolworths sites are increasing their ULP price to 143.9 cpl (an increase of 19 cpl). Most Caltex, Coles Express and Puma sites are increasing their...
Consumer Protection
Media release
02 Jan 2017
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 136.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 December 2016, most Caltex Woolworths sites are increasing their ULP price to 141.9 cpl (an increase of 20 cpl). Most Coles Express sites are increasing their ULP price to 139...
Consumer Protection
Media release
26 Dec 2016
An air conditioning company that accepted payments from consumers but failed to install either all or parts of the systems and its Director have been ordered to pay a total of $187,258.80 in fines, costs and compensation by the Perth Magistrates Court. Solar H C Pty Ltd , trading as Affordable Home Comfort , was fined $150,000 and ordered to pay costs of $7,659.40 as well as compensation to six...
Consumer Protection
Media release
23 Dec 2016
The myWA program is seeking to help people and businesses in the community find and access public services online wherever they are, whenever they like, using any device. myWA Alpha is a government digital services portal prototype for convenient access to government services. This is the first step in developing a whole-of-government digital services portal where people can find and access any...
Corporate
Department News
23 Dec 2016
With Acting Consumer Protection Commissioner David Hillyard The post-Christmas sales create quite a buzz for shoppers both online and in-store, but remember to shop smart to avoid disappointment with the sales. Retailers will be keen to get your business, so it’s important to look past the slick marketing and see the real value of deals on offer. Consumer protection agencies often hear from...
Consumer Protection
Department News
22 Dec 2016
Consumer Protection is seeking public comment as part of a review of the laws covering the licensing and conduct of auctioneers in WA. Currently under the Auction Sales Act, auctioneer licences are issued by local Magistrates Courts with WA Police checks used to determine if applicants are fit and proper people. Acting Commissioner for Consumer Protection David Hillyard said the review will look...
Consumer Protection
Media release
22 Dec 2016

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