Consumer

Topics

Legislation framework - Energy

To achieve Building and Energy's regulatory objectives, the Director and staff administer a wide suite of legislation: Energy Safety Act 2006 Energy Safety Regulations 2006 Energy Safety Levy Act 2006 Energy Coordination Act 1994 (major parts) Energy Coordination (General) Regulations 1995...
Legislation administered
26 Mar 2014

Cooling off

Consumers have 10 business days to reconsider an unsolicited consumer agreement, during which they can cancel the agreement without penalty. This is called the ‘cooling-off’ period. During the 10 business day cooling-off period, the supplier must not accept any payment or supply any services...
Door-to-door and telephone selling
26 Mar 2014

Voucher websites

Are you considering buying a voucher offering goods or services at a discount online? Or have you already bought a voucher online? If so, there are some things you may wish to consider. Websites offering discounts on goods or services where the consumer then receives a voucher to redeem with a...
Buying online
26 Mar 2014

Delivery issues

It might be the World Wide Web, but the Australian Consumer Law (ACL) is generally only enforceable if you buy from an Australian business, so you should consider the benefits of shopping with online retailers based here. You can verify a site’s Australian Business Number (ABN) online. Here are...
Buying online
26 Mar 2014

Lay-bys (Consumers)

A ‘lay-by’ agreement exists when you: pay for the goods in at least three instalments (when the agreement is not called a ‘lay by’ agreement) or in at least two instalments (when the agreement is called ‘lay-by’); and do not receive the goods until the full price has been paid. Any deposit you pay...
Lay-by and gift vouchers
26 Mar 2014

About Building and Energy

On 22 January 2018, the Building and Energy Division was formed from the amalgamation of the Building Commission and Energy Safety . Building and Energy oversees the operations of the building, building surveying, electrical, gas, painting, and plumbing industries including the resolution of...
About Building and Energy
25 Mar 2014

External Links

This page contains links to authorities, regulatory bodies, network suppliers, industry bodies and others.
Links
24 Mar 2014

Referral selling and pyramid schemes

Referral selling Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens...
Store policies and sale practices
20 Mar 2014

Sales practices

The Australian Consumer Law (ACL) protects consumers from unfair sales practices. The laws cover practices including: Refunds, repairs and replacements No refunds Unsolicited supplies Telemarketing and door-to-door sales Referral selling and pyramid schemes Multiple pricing (more than one price is...
Store policies and sale practices
20 Mar 2014

Price display

Component pricing When a business promotes a price for goods or services, they must state the total price. If the business promotes a price that is only one component of the cost, they must also advertise the total price (as a single figure) at least as prominently as the partial price. The single...
Store policies and sale practices
20 Mar 2014

Pages

Publications

Dalyup wild fire 2 December 2004

READ
A report into the wild fire that occurred at Location 745 Bates Road, Dalyup, about 20 km west of Esperance, on Thursday 2 December 2005.
Reports
12 May 2014

Esperance wild fire - 10 December 2004

READ
A wild fire occurred at Location 1482 South Coast Highway, about 72 km west of Esperance, on Friday 10 December 2004. Energy Safety carried out an investigation into the cause of the fire and...
Reports
30 Apr 2014

Wungong wild fire - 14 December 2004

READ
Investigation into the cause of the fire determined that it originated when power lines were able to clash during strong gusty winds.
Reports
20 May 2014

Esperance wild fire - 14 December 2004

READ
A wild fire occurred at Lot 2 Location 1039, Moonup Road, about 40 km west of Esperance, on Tuesday 14 December 2004. Energy Safety carried out an investigation into the cause of the fire and...
Reports
30 Apr 2014

West Esperance wild fire - 15 December 2004

READ
A wild fire occurred at Location 1434, South Coast Highway, about 42 km west of Esperance, on 15 December 2004. Energy Safety carried out an investigation into the cause of the fire and determined...
Reports
30 Apr 2014

Allanson wild fire - 4 February 2005

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Energy Safety carried out an investigation into the fire and could not determine the cause. The fire originated in the area of a network operator's power pole. However, there was no evidence of...
Reports
29 Apr 2014

Western Power's Wood Pole Management Systems: Regulatory Compliance Audit 2005

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A compliance assessment (audit) to identify the degree to which the asset management systems and practices employed by Western Power that affected the strength and structural adequacy of its wood poles in 2005 comply with the Electricity (Supply Standards and Systems Safety) Regulations 2001.
Reports
03 Jun 2014

Toodyay wild fire - 3 February 2007

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A wild fire occurred near Chatcup Road on 3 February 2007. Energy Safety carried out an investigation into the cause of the fire and determined that the fire started when a 22 kV conductor clashed...
Reports
29 Apr 2014

Parryville wild fire - 7 March 2007

READ
A wild fire occurred near Parryville on 7 March 2007. Energy Safety carried out an investigation into the cause of the fire and determined that the fire started when a 22 kV conductor clashed with an...
Reports
03 Jun 2014

Parkerville bushfire - 3 January 2008

READ
A bush fire occurred near Brindle Road, Parkerville on 3 January 2008 and the Fire and Emergency Service Authority (FESA) advised Energy Safety at approximately 1700 hours on the same day.
Reports
20 May 2014

Pages

Announcements

Motor vehicle seller fined for unlicensed dealing (Van Vinh Tran)

Unlicensed motor vehicle dealer to pay $5,000 fine and $638 in costs 36 vehicles were sold between January and November 2021 Consumers urged to report unlicensed motor vehicle dealers A Beechboro man has been fined $5,000 by the Perth Magistrates Court for buying and selling motor vehicles without a valid motor vehicle dealer licence. Van Vinh Tran was also ordered to pay costs of $638 when...
Consumer Protection
Media release
16 Jan 2023

Commissioner's Blog: Post-Christmas gift returns and gift card rules

With the season of giving now over, many consumers will be considering returning their unwanted Christmas gifts or putting their new gift card in a drawer to spend later. Under the Australian Consumer Law (ACL), consumers have certain rights when it comes to gifts that are faulty, unsafe, not as described or were not delivered in time. If a gift is faulty, unsafe or not as described, Australian...
Consumer Protection
Media release
12 Jan 2023

Unauthorised real estate trust account withdrawals result in fines (Mohammad Merzaie / Challenge Real Estate / Swift SM Pty Ltd)

Real estate agent and his company fined a total of $6,500 Multiple unauthorised withdrawals from trust account over four months The money of the agency’s clients put at risk by violations of the law A Magistrate has told a former real estate agent that his clients’ money was put at risk by multiple unauthorised withdrawals from his agency’s trust account. Mohammad Samir Merzaie was fined $2,500...
Consumer Protection
Media release
12 Jan 2023

Building and Energy safety warning in flooding aftermath

Kimberley residents may face electrical, gas, plumbing and building hazards Electrical and carbon monoxide risks if generators are not used correctly Never attempt any electrical work or repairs yourself Building and Energy is urging Kimberley residents to be aware of potential electrical, gas, plumbing and structural hazards in the wake of the region’s severe flooding. The State Government...
Building and Energy
Media release
11 Jan 2023

Sales ban for portable fridge due to carbon monoxide concerns

Jackeroo J3PR35L three-way portable refrigerators, made in 2010, cannot be sold in WA Risk of dangerous carbon monoxide levels when operated on gas in an enclosed area All portable gas appliances must be used outdoors in the open air Owners of portable fridges are urged to check if their appliance is part of a gas safety sales ban in Western Australia due to carbon monoxide hazards. Jackeroo...
Building and Energy
Media release
11 Jan 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 11 January 2023), the average price of regular unleaded petrol (ULP) will increase by over 23 cents per litre...
Consumer Protection
Media release
10 Jan 2023

Make sure flood donations go to official charities, not scammers

Kimberley flood donors urged to verify that charities are genuine Scammers may set up fake charities on social media and fundraising sites Advice to only donate to licensed charities and do an online check Generous Western Australians wanting to donate to victims of the Kimberley floods are being warned to watch out for scammers who often exploit these events by setting up fake charities. While...
Consumer Protection
Media release
10 Jan 2023

WA consumer complaints about used vehicle defects skyrocket

Strong demand results in 730% increase in complaints over five years Delivery delays for new models and sale of flood-affected used vehicles blamed Consumer Protection recovered $6 million for vehicle buyers in the past two years The number of consumer complaints relating to the sale of defective second-hand motor vehicles in WA has skyrocketed, increasing 730% over the past five years and...
Consumer Protection
Media release
10 Jan 2023

Inflated ticket holders at risk of being refused entry to UFC event

Inflated UFC tickets contravening WA’s anti-ticket scalping laws may be cancelled Risk of refused entry to fans with tickets sold for more than ten per cent mark-up Advice for ticket holders who have purchased from unauthorised resellers Consumer Protection is again warning consumers who may have purchased inflated tickets from unauthorised resellers to the upcoming Ultimate Fighting Championship...
Consumer Protection
Media release
09 Jan 2023

Commissioner's Blog: Safety advice for kids' Christmas gifts

With Christmas over for another year, many children are happily enjoying their new gifts. While it is always exciting for children to receive fun gifts to play with, they may pose some safety risks, so it is a timely reminder for parents to be aware of key safety issues with some products. Button or coin batteries are found in many toys and novelty gifts that produce light and sound effects, but...
Consumer Protection
Media release
05 Jan 2023

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