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Tel: 1300 30 40 54
consumer@dmirs.wa.gov.au
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Members of any fitness service in Western Australia have the right to cancel their membership at any time by email or letter. You do not have to give notice in person.
If you cancel your membership before its scheduled expiry, the fitness service can only charge a termination fee if such a fee was included in your membership agreement. You must also abide by the notice period in your agreement, which cannot be more than 30 days.
Importantly, it is the fitness provider’s responsibility to cancel any third-party direct payment agreementsthey have put in place for membership payments.
The WA Fitness Industry Code of Practice also provides a mandatory seven-day cooling-off period for all new fitness memberships.
Exercise Your Rights from Consumer Protection WA on Vimeo.
Other important information:
Sample text for cancelling a fitness membership
(include Date)
Dear XYZ Health Club
I hereby terminate my membership agreement in line with the WA Fitness Industry Code of Practice.
My membership number is xxxx.
Please acknowledge receipt of this letter ASAP and refund any fees owing within 14 days as per the code.
Yours sincerely,
John Citizen
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