Contact Consumer Protection
Tel: 1300 30 40 54
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If you have a problem with your fitness service the first thing you should do is tell them about it. Most businesses will want to do the right thing and address your concerns.
The Fitness Code requires all fitness services to:
If you cannot resolve a concern or complaint verbally, you can make a formal complaint in writing to the business. The business must then:
If you are unhappy with the fitness supplier's response to your complaint contact us for help.
If the fitness supplier is a member of Fitness Australia, the peak body for the fitness industry, you can also contact them for help.