Fitness services concerns and complaints

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Consumer

If you have a problem with your fitness service the first thing you should do is tell them about it.  Most businesses will want to do the right thing and will address your concerns. 

The Fitness Code requires all fitness services to have a formal complaint process in place. They must provide information to clients on how to lodge a complaint. They are required by the Fitness Code to deal with clients’ complaints.

If you cannot resolve a concern or complaint verbally, you can make a formal complaint in writing to the business. They must then:

  • try to resolve the complaint as quickly as possible;
  • respond to you within seven days indicating that your complaint has been received; and
  • place a record of the complaint on file.

If you are unhappy with the fitness supplier's response to your complaint, you can contact us for help

If the fitness supplier is a member of Fitness Australia, the peak body for the fitness industry, you may also be able to contact them for help.

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