Consumer Protection has at its disposal a wide range of enforcement options when dealing with breaches of fair trading legislation. Enforceable undertakings are just one of these options. An enforceable undertaking is a legally binding agreement where the trader or business agrees to do certain things in order to comply with the law.
Enforceable undertakings are an option for significant matters where there are reasonable grounds for believing the trader is willing to cooperate and rectify the situation without the need for litigation. Consumer Protection also publishes other actions on the compliance actions page.
Enforceable undertakings can be a beneficial option, as consumers receive redress quickly and Consumer Protection and the trader cooperate to reach a reasonable solution and prevent future non-compliance.
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